Elena Pantelis
Summary
Organized and dedicated professional with proven analytical and communication skills. Experienced in multitasking, project management and collaboration with international teams. Based in the UK, available for immediate international relocation. Fluent in English and a native Russian speaker.
Overview
15
15
years of professional experience
Work history
Customer Review Advisor (AML & Compliance)
bet365
Stoke-on-Trent, Staffordshire, England
07.2024 - Current
- Conducting thorough reviews of customer accounts to ensure compliance with AML regulations.
- Performing risk assessments and transactional analyses to identify unusual activities.
- Ensuring accurate documentation and reporting aligned with regulatory requirements.
- Collaborating with compliance and customer service teams to resolve cases efficiently.
- Maintaining strict attention to detail, fostering culture of compliance and integrity.
European Customer Service Instructor
bet365
Stoke-on-Trent, Staffordshire, England
08.2021 - 07.2024
- Developed engaging training materials to enhance customer service skills for European markets.
- Delivered comprehensive training sessions to improve team members' product knowledge and service techniques.
- Facilitated role-playing exercises to simulate real-life customer interactions and enhance problem-solving abilities.
- Assessed trainee performance through evaluations and provided constructive feedback for continuous improvement.
- Implemented best practices in customer service delivery to ensure consistent and high-quality experience.
European Customer Service Advisor
bet365
Stoke-on-Trent, Staffordshire, England
07.2019 - 08.2021
- Provided exceptional customer support by addressing inquiries and resolving complaints in timely manner.
- Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction.
- Handled account reviews, transactions and technical issues with accuracy and attention to detail.
- Developed and maintained comprehensive knowledge of products and services to assist customers effectively.
Marketing Coordinator
Autobahn, chain autocentres
Ekaterinburg, Russia
01.2015 - 07.2017
- Developed and implemented marketing campaigns across various digital platforms to enhance brand visibility.
- Coordinated with cross-functional teams to ensure timely execution of promotional materials and activities.
- Managed social media accounts by creating engaging content and monitoring audience engagement metrics.
- Collaborated with external vendors to produce marketing collateral that aligned with brand guidelines.
- Oversaw project timelines and budgets to ensure effective resource allocation and adherence to marketing objectives.
PR Specialist
Profi.Travel, B2B travel services
Ekaterinburg, Russia
03.2013 - 08.2014
- Oversaw B2B marketing and communications, enhancing relationships with corporate clients and partners.
- Developed comprehensive public relations strategies to enhance brand visibility and reputation.
- Managed media relations to enhance visibility and engagement.
Coordinated international trade shows to promote brand presence.
Organised webinars to foster connections. - Collaborated with cross-functional teams to align PR efforts with overall business objectives and messaging.
PR and Advertising Specialist
Ural Airlines
Ekaterinburg, Russia
09.2010 - 02.2013
- Developed and executed comprehensive PR campaigns to enhance brand visibility.
- Collaborated with cross-functional teams to ensure cohesive messaging across all platforms.
- Managed relationships with media outlets to secure positive coverage and publicity.
- Crafted engaging content for press releases, newsletters, and promotional materials.
- Organised promotional events and activities to strengthen community engagement and brand loyalty.
- Monitored and analysed public sentiment and media coverage to adjust strategies accordingly.
Education
Diploma of Higher Education - Public Relations, Advertising and Marketing Communications
Ural State University
Ekaterinburg, Russia 2005 - 2010
Skills
- Risk assessment proficiency
- Project leadership
- Complex problem resolution
- Compliance understanding
- Initiative taking
- Communication proficiency
- Decision-Making confidence
- Resilience under pressure
- Communication skills
- Cross functional collaboration
- Positive attitude
- Project coordination
Timeline
Customer Review Advisor (AML & Compliance)
bet365
07.2024 - Current
European Customer Service Instructor
bet365
08.2021 - 07.2024
European Customer Service Advisor
bet365
07.2019 - 08.2021
Marketing Coordinator
Autobahn, chain autocentres
01.2015 - 07.2017
PR Specialist
Profi.Travel, B2B travel services
03.2013 - 08.2014
PR and Advertising Specialist
Ural Airlines
09.2010 - 02.2013
Diploma of Higher Education - Public Relations, Advertising and Marketing Communications
Ural State University
2005 - 2010
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