Elena Olteanu
Datchet
Summary
Dedicated and ambitious Work Area Manager with a comprehensive understanding of operational compliance and performance optimisation. Drives team efficiency and safety standards while implementing strategic operational procedures. Committed to fostering a culture of continuous improvement and delivering measurable results.
Overview
20
20
years of professional experience
Work History
Work Area Manager
Royal Mail
08.2023 - Current
- Maintained strong operational compliance and ensured consistent delivery performance across all areas of responsibility.
- Managed HR policies and procedures in respect of Front Line employees, and ensure consistent application of business standards, i.e. Individual performance, behaviour, uniforms, etc.
- Managed attendance effectively in accordance with company policy, seeking guidance from PCAT where appropriate.
- Ensured all MHE Driver Health Declarations were completed.
- Led multiple 5F continuous improvement projects, ensuring that all managers delivered expected outcomes and adhered to the full 5F methodology. I maintained detailed records of project progress, collaborated closely with other managers to drive compliance, and represented our shift's performance at monthly Cadence meetings, presenting clear updates on 5F progress, and results.
- Maintained a strong focus on quality by ensuring all dispatches were completed on time and without delay.
- Worked to strengthen safety standards within the dispatch area by ensuring full compliance with all health and safety policies, implementing corrective actions promptly, and reinforcing safe working practices.
- Prepared detailed reports on area performance, presenting findings to senior management for strategic decisionmaking.
- Developed and implemented operational procedures to maximise efficiency and reduce costs within designated areas.
- Liaise with other Work Area Operations Managers to ensure smooth flows of work across the plant.
Team Leader (Manager)
UPS SCS READING
06.2022 - 08.2023
- Coaching and mentoring a team of 25-30 staff to increase efficiency, maintain green metrics, and achieve KPIs.
- Communicating goals and targets.
- Setting objectives.
- Monitoring the arrival and departure times of IN/OUT vehicles.
- Ensuring that the stock is safe to load or unload.
- Monitor and maintain standards on the shop floor.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Monitoring team members and their productivity.
- Record TPH and send down-time report to the Supervisor.
- Ensure work area compliance with the health and safety policy.
- Supporting or replacing the shift manager when needed, sending shift reports to higher management, and ensuring the floor is clear with no issues to report.
- Achieved the 'Amazing UPSer' award for exceeding all KPIs.
- Responsible, as part of a team, for continuous improvement activities at SXW9.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Integrated process improvements to optimise overall workflow and efficiency.
Inventory Controller/ Admin
UPS SCS READING
08.2021 - 06.2022
- Carry out audits on a daily basis.
- Stacking filter and outbound (staging lanes) audits, rectify issues found while auditing, and send report to Team Leader/Supervisor.
- Assisting with any other issues raised by the Team Leader or Supervisor.
- Supporting team leaders.
- Replacing Inbound/Outbound and Sortation TL when needed, monitoring in/out vehicles and their arrival and departing times.
- Working closely with TOM (even working in the Gate house when needed), making sure the cases are raised properly, and that CPT is not missed.
- Working in the PSTS (Problem Solving Troubleshooting) area, dealing with missing labels, missorts, damaged boxes, damaged stock, and returning any good items to the line/spur before risking missing CPT.
- Responsible, as part of a team, for continuous improvement activities at SXW9. My project – using PPTs in place of pallet trucks by agency colleagues to move the pallets, load, and unload the trailers – resulted in savings of more than £28,000 per year.
Mail Sorter
Manpower (HWDC)
11.2015 - 08.2021
- Trained to work in almost all departments, including sorting manual letters and manual packets, PSM, IMPS, PBR, CCL, the Tracked and Signed For area, Dispatch, and others; also received primary customs training.
- Taking part in the BOOHOO and Ali Baba projects.
- Ability to bundle, label, and route sorted mail to designated areas.
- Effectively operate machines, computer scanning equipment, addressing equipment, and bar code sorters.
- Prepare incoming and outgoing mail for distribution.
- Load, operate, and occasionally adjust, and repair mail processing, sorting, and operating machinery.
- Loaded mail and letters into automated processing equipment, and maintained a continuous flow when feeding letters to be sorted (IMPS)
- Worked effectively and efficiently during busy mail processing periods, particularly during Christmas and other holidays.
- Scanned letters and parcels with handheld devices to automatically update system with locations and movements.
- Performed quality control checks, verifying the accuracy of sorted mail against delivery lists.
Sales Manager
Irom Plast SRL
01.2006 - 12.2011
- Identifying and meeting customer needs.
- Maintaining good after-sales relationships.
- Keeping records of customer appointments and completed sales.
- Maintain clients' databases and files to keep track of individual clients' preferences.
- Work closely with other departments and teams, such as accounting and marketing.
- Schedule appointments, calls, and meetings.
- Demonstrated products to show potential customers the benefits and advantages, and encourage purchases.
- Increased client base by assessing needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
- Worked in a team that achieved a 40% increase in sales overall between 2009 and 2011.
- Provided pricing information to customers regarding specific products.
- Created detailed sales presentations to communicate product features, and market data.
- Built and maintained excellent working relationships with suppliers, to maximise efficiency.
- Oversaw after-sales support services, ensuring high levels of customer satisfaction and repeat business.
- Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement.
Education
Bachelor of Business Administration - Economics
"Valahia” University
Targoviste Romania01-2007
A-Levels - Biology and Chemistry
"Aurel Rainu" High School
Fieni Romania01-2003
Skills
Strong organisation skills
Fast learner
Time management
Problem-solving
Team player
Adaptability
Hardworking and self-motivated
Microsoft Excel
Microsoft Office
Continuous improvement
Good written and verbal communication skills
Attention to detail
Workplace safety
Team leadership
Accomplishments
- Amazing UPSer, UPS SCS READING, Award for exceeding all KPIs.
Timeline
Work Area Manager
Royal Mail
08.2023 - Current
Team Leader (Manager)
UPS SCS READING
06.2022 - 08.2023
Inventory Controller/ Admin
UPS SCS READING
08.2021 - 06.2022
Mail Sorter
Manpower (HWDC)
11.2015 - 08.2021
Sales Manager
Irom Plast SRL
01.2006 - 12.2011
Bachelor of Business Administration - Economics
"Valahia” University
A-Levels - Biology and Chemistry
"Aurel Rainu" High School