ELENA NICOVALA

• Created innovative hair styling techniques, leveraging creativity and awareness of current trends.
• Advised clients on styles and treatments based on individual preferences and face structure, ensuring tailored recommendations.
• Washed client hair using specialist shampoos and head massage techniques.
• Operated hairstyling tools, including straighteners and dryers and hot combs to style client's hair.
• Cultivated strong client relationships, enhancing loyalty and encouraging repeat visits through personalised service.
• Kept salon clean and pristine by cleaning work areas, sweeping floors and sanitising chairs between client bookings.
• Cleaned and sterilised hairdressing equipment after use, following health and safety protocols.
• Collaborated with colleagues to create a positive and supportive salon environment, contributing to team success.

• Provided accurate and timely service of drinks and food at bar and table locations, enhancing customer satisfaction.
• Created memorable customer experiences by mixing and serving drinks with enthusiasm, fostering a fun and relaxed atmosphere.
• Managed bar inventory through stock takes and ordering, ensuring optimal supply levels.
• Conducted regular cleaning duties, including sanitising surfaces and washing glassware to maintain cleanliness standards.

Restaurant Cashier – Responsibilities & Achievements

• Processed cash and card transactions with accuracy and efficiency, ensuring customer satisfaction
• Took customer orders and provided friendly, professional service
• Provided menu information and accommodated special requests to enhance customer dining experience
• Maintained a clean and organized front-of-house area
• Managed the cash register and ensured correct daily balances
• Worked closely with kitchen staff to ensure timely order delivery
• Addressed customer questions and resolved minor complaints to maintain a positive service atmosphere
• Processed payments using cash, credit cards, and vouchers, accurately handling transactions to maintain financial integrity.
• Conducted daily and weekly cash reports, providing accurate financial records to management for review.
• Engaged with customers to gather feedback on their dining experience, utilising insights to drive improvements in service delivery.