Elena Mutu

• Addressed customer enquiries in a timely fashion, fostering trust and reliability.
• Utilised active listening techniques when dealing with agitated customers, calming them down efficiently.
• Demonstrated empathy during customer interactions, thus building strong relationships with clients.
• Boosted client retention with excellent communication and problem-solving skills.
• Generated positive customer experiences, leading to repeat business and referrals.
• Improved customer satisfaction by promptly addressing and resolving complaints.
• Assisted customers with varying questions using product knowledge and service expertise.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Listened actively to customer concerns, confusions and needs for excellent communication.
• Shared informational brochures and details about policies to help guests make decisions.

• Managed the receipt, storage, and distribution of materials in a high-volume automotive parts warehouse. Coordinated with team members to streamline warehouse operations, resulting in a 20% increase in productivity. Ensured compliance with health and safety regulations, contributing to a safe and organized work environment.

Processed and fulfilled customer orders in a fast-paced environment, achieving daily targets and contributing to the overall efficiency of the fulfillment center.Utilized warehouse management software to track and manage inventory, ensuring stock levels were accurate and replenished as needed.Identified and resolved inventory discrepancies, improving accuracy and reducing processing time by 10%.

Accurately picked and packed orders, maintaining a 98% accuracy rate, ensuring customer satisfaction and timely delivery. Collaborated with team members to manage inventory and process shipments, contributing to a 15% reduction in delivery delays. Assisted in training new staff, emphasizing the importance of attention to detail and efficiency in daily operations.