Iasmina-Elena Murariu
London
Summary
High-energy hospitality leader eager to contribute industry training to support seamless operations and consistent satisfaction. Skilled in leading teams in high-pressure environments. Delegates tasks and manages priorities with superior organizational skills and attention to detail.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Floor Manager
Cecconi's Pizza Bar
London
2024.07 - Current
- Overseeing daily operations to ensure smooth floor operations and maintain high service standards
- Deliver training as house trainer to ensure staff are knowledgeable about company standards and procedures
- Handle customer concerns efficiently, ensuring a positive guest experience
- Provide guidance, set expectations, and monitor employee performance
Guest Experience Supervisor
St. Pancras Renaissance Hotel
LONDON
2024.01 - 2024.07
- Departmental Trainer delivering in-depth training to customer-facing staff, promoting strong and safe service performance.
- In collaboration with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Drives customer retention, building engaging relationships through every interaction.
- Completes documentation and logs each day, generating detailed weekly reports.
Casino Hospitality Supervisor
Hippodrome Casino
London
2023.03 - 2024.01
- Supervise both Casino Floor Hospitality and Top Deck Poker Hospitality teams
- Responsible for administration and management of payroll
- Provide leadership and ensure adequate supervision is provided at all times
- Monitor and manage staff issues such as performance, conduct, attendance, and timekeeping and follow procedures where needed
- Recruit, interview and hire high-performing individuals, and passionate and dedicated teams.
- Use systems like Fourth for forecasting, scheduling shifts and analysing performance
Senior Waitress
Hippodrome Casino
LONDON
2020.01 - 2023.02
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently
- Offered instruction, coaching and motivation for enhanced team morale
- Make sure guests feel comfortable and enhance the guest experience
Education
Bachelor of Business Administration - Tourism Management
University of Greenwich
London 2019.09 - 2022.07
A-Levels - Business
Lilian Baylis Technology School
London 2017.09 - 2019.09
Timeline
Floor Manager
Cecconi's Pizza Bar
2024.07 - Current
Guest Experience Supervisor
St. Pancras Renaissance Hotel
2024.01 - 2024.07
Casino Hospitality Supervisor
Hippodrome Casino
2023.03 - 2024.01
Senior Waitress
Hippodrome Casino
2020.01 - 2023.02
Bachelor of Business Administration - Tourism Management
University of Greenwich
2019.09 - 2022.07
A-Levels - Business
Lilian Baylis Technology School
2017.09 - 2019.09