Elena Kyriacou
Sutton Coldfield,West Midlands
Summary
Organised, independent worker with determination to succeed and help the workplace run efficiently. Detail-orientated and able to learn new tasks quickly and effectively. Self-motivated and driven, able to lead other workers and solve problems efficiently. Hardworking and confident, eager to gain new skills and experience in the workplace, as well as furthering my current abilities and passion for psychology.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress and food server
Eleon
Sutton Coldfield, West Midlands
09.2024 - Current
- Improved customer satisfaction by providing efficient and friendly service.
- Utilised professional communication skills to prevent, and resolve, customer complaints.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Collaborated with kitchen staff and fellow employees to ensure accuracy and efficiency.
Sales assistant
H&M
Sutton Coldfield, West Midlands
06.2021 - 12.2023
- Exhibited customer service skills by offering personalised shopping advice to enhance customer experiences.
- Utilised excellent communication skills to ensure all employees were working efficiently.
- Built strong relationships with regular customers for repeat business.
- Offered support and guidance to new staff members, fostering a supportive working environment.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Education
GCSEs - English, Maths, Biology, Chemistry, Physics, Religious Education, History, Culinary Arts, Dance
Bishop Walsh Catholic School
Sutton Coldfield 09/2015 - 07/2020
A-Levels - Psychology, English Language and Literature, Religious Education
Bishop Walsh Catholic School
Sutton Coldfield 09/2020 - 07/2022
GCSEs - Modern Greek
Greek School Ayia Triada
Birmingham 09/2010 - 06/2016
AS - Modern Greek
Greek School Ayia Triada
Birmingham 09/2016 - 06/2019
Bachelor of Science - Psychology
University of Birmingham
Birmingham 09/2022 -
Skills
- Time management
- Customer service
- Proactive communication
- Critical decision-making
- Training and mentoring
- Team motivation
- Leadership qualities
- Organisation
Affiliations
- Music
- Reading
- Travelling
- Cooking
- Baking
Accomplishments
2019: Bronze CREST Award (STEM project)
2019: Bronze Duke of Edinburgh
2019: BTEC Dance – Distinction (level 2)
2020: Additional Maths (B)
2020: English Spoken Language Qualification (Distinction)
2021: Extended Project Qualification (EPQ) (A*)
2023: CoachBright Academic Coaching Programme
2024: Springpod HR Careers with CIPD work experience qualification
Certification
Full DBS check
Languages
English
Native
Greek
Fluent
References
References available upon request.
Timeline
Waitress and food server
Eleon
09.2024 - Current
Sales assistant
H&M
06.2021 - 12.2023
GCSEs - English, Maths, Biology, Chemistry, Physics, Religious Education, History, Culinary Arts, Dance
Bishop Walsh Catholic School
09/2015 - 07/2020
A-Levels - Psychology, English Language and Literature, Religious Education
Bishop Walsh Catholic School
09/2020 - 07/2022
GCSEs - Modern Greek
Greek School Ayia Triada
09/2010 - 06/2016
AS - Modern Greek
Greek School Ayia Triada
09/2016 - 06/2019
Bachelor of Science - Psychology
University of Birmingham
09/2022 -
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