Elena Khatri
Summary
A well seasoned and driven Project Manager with strong stakeholder management experience. Has breadth and depth of experience across a variety of Business and IT Projects. Successfully implemented large, company wide Strategic Change and Transformation projects, as well as technical roll outs and refurbishment projects. A true collaborator with internal and external partners, successfully leading and managing cross functional teams.
Works well under pressure to tight timescales in both traditional and agile environments. Focused on shaping projects to successfully deliver on KPIs to budget and quality standards with a customer centric approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Retail Project Manager UK & Ireland
L'Oréal
Hammersmith
05.2017 - 01.2021
- Responsible for the planning and delivery of all retail projects and operational support for multiple stand alone stores and concessions across the UK and Ireland.
- Responsible for a portfolio of projects, ranging from the implementation and roll out of new beauty tech initiatives, POS system upgrades and integrated payments, and a time and attendance platform to name a few.
- Managed technical operational support of over 500 concessions and stand alone stores with an external partner.
- Assured project documentation followed internal quality standards.
- Implemented and maintained systems for successful planning and project management.
- Drafted accurate weekly and monthly management reports to illustrate project timelines and progress.
- Mentored employees to maximise development potential.
- Implemented organisational policies for smooth service delivery.
- Led technical delivery teams to deliver high-quality solutions within agreed timescales.
- Developed and maintained project timescales, providing contingency planning to support timely completion.
- Built productive client networks to maximise sales and marketing possibilities.
- Evaluated project risks and feasibility, identifying issues and proactively implementing proposed solutions.
- Built and nurtured professional relationships with wide range of stakeholders.
- Led cross-functional teams in project completion, offering continuous guidance to proactively mitigate delays.
- Managed workforce planning, compiling information for informed decision-making.
- Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
- Negotiated contract terms for maximised client benefit and profit.
- Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
- Prepared and managed project plans from end to end, meeting required milestones.
Business and IT Project Manager
Harrods
London
11.2012 - 03.2017
- Planned and implemented the first Product Information Management System in Harrods. This was a cross functional project and involved many teams such as the Online and Retail store teams. The change management and business readiness part of this project was extremely crucial to it's success.
- Carefully managed stakeholders across all areas, becoming the hybrid project manager who understood both the IT and Business requirements.
- Responsible for a multi million store refurbishment project of the homewares and gifts and stationery departments. This included re organising and physically designing & fitting out and moving brands across floors and rooms with minimal downtime and impact to trade.
- Took on additional role of Concessions Manager during this time and was able to communicate, negotiate and influence stakeholders and brand partners effectively in line with Harrods brand values and requirements.
- Liaised with third parties to purchase end user equipment as necessary.
- Controlled department budgets by sourcing cost-effective solutions.
- Installed new technologies without disrupting workflow.
- Collaborated with stakeholders to define project scope, objectives and deliverables.
- Implemented change management processes to adapt to evolving project requirements.
- Developed and maintained comprehensive project documentation, aligning with business objectives.
- Coordinated project resources, allocating tasks based on team members' strengths and skills.
- Directed installation and configuration of computer hardware, operating systems and applications.
- Conducted risk assessments and implemented mitigation strategies.
- Liaised with service users and business managers to meet computing requirements
- Collaborated with crossfunctional teams to brainstorm technical solutions to business problems.
- Facilitated regular team meetings and status updates, promoting clear communication and alignment.
Education
BSC Hons Degree - Multimedia Computing and Video Production
Thames Valley University
LondonA-Levels -
Preston Manor High School Sixth Form
LondonSkills
- Qualified and familiar with Prince2, Agile and Waterfall methodologies
- Extensive experience with POS Systems and Payment Integration
- Excellent Stakeholder Management
- Compliance understanding
- Analytical problem solving
- Vendor sourcing and negotiation
- Proposal creation
- Requests for services requirements documentation creation
- Training and development
- Customer-focused
- Communication skills
- Time management
Languages
Urdu
Native
Accomplishments
Winner of Employee of the month in IT at L'Oréal
Winner of Business Academy competition ("Dragons Den" style competition, internally for staff at Harrods)
Winner of Chairman's Award for Excellence at Harrods
Certification
- Certified Project Management Professional
Timeline
IT Retail Project Manager UK & Ireland
L'Oréal
05.2017 - 01.2021
Business and IT Project Manager
Harrods
11.2012 - 03.2017
BSC Hons Degree - Multimedia Computing and Video Production
Thames Valley University
A-Levels -
Preston Manor High School Sixth Form
- Certified Project Management Professional
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