Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

Elena iljin

Falmouth,Cornwall

Summary

Results-driven professional with expertise in business development, client relations, and regulatory compliance. Proficient in Microsoft Excel, CRM software, and have a strong focus on process mapping, error detection and resolution, and change implementation. Adept at interdepartmental communication and department coordination to achieve key performance indicators. Skilled in market research and diplomatic interaction to support strategic decision-making. Committed to driving operational efficiency and fostering collaborative environments for sustained organisational growth.

Overview

22
22
years of professional experience
2
2
years of post-secondary education

Work history

Workshop Business Coordinator

Fugro
Falmouth, Cornwall
03.2025 - Current
  • Facilitated workshop management to ensure smooth daily operations.
    Maintaining accuracy of plant database and organised safety and inspection checks for staff access.
    Documented weekly and monthly health and safety issues along with hand arm vibration data.
    Assisted in processing staff timesheets for payroll.
    Oversaw daily operations and inspections of company vehicles, coordinating servicing and repairs.
    Created projects on Wrike for workshop departments to access information.


Boatyard Administrator and Receptionist

Cockwells Modern and Classic Boatyard
Mylor Bridge, Cornwall
04.2023 - 04.2024
  • Processed income and expense reports, resulting in accurate financial records maintained consistently.
  • Taking booking and payment for haul out and launch of customer vessels
  • Assisted senior administrators to effectively coordinate large-scale events.
  • Organised important company meetings, leading to improved communication across departments.
  • Coordinated travel arrangements for executives and workshop staff, contributing towards seamless business trips without disruption.
  • Managing cleaning staff and conducting inductions a return to work forms.
  • Procurement of supplies.

Account Manager

Devon Council
Exeter, Devon
04.2022 - 06.2023
  • Collaborated with sales team for achieving shared objectives.
  • Negotiated contracts to secure profitable deals.
  • Implemented customer service policies, enhancing client experience.
  • Remotely connecting with schools across the UK to ensure they have the most up to date information on storing pupil and staff data.
  • Running training courses for the different modules staff need to access in schools.
  • Coordinated with finance department to manage account finances efficiently.

Account Manager

Cornwall Council
Truro, Cornwall
08.2017 - 03.2022

Providing consultancy, training and specialist support for school and multi academy trusts. Creating my own training courses to meet the needs of the client. Preparing user groups that school staff could attend, providing them with the most up to date information to complete topical tasks. Working collaboratively with teams within Cornwall Council to maximise value.

Data Manager

Richard Lander School
Truro, Cornwall
02.2004 - 08.2017
  • Managed complex datasets, facilitating informed decision-making processes.
  • Standardised metadata across various platforms, enabling seamless interdepartmental communication and cooperation.
  • Increased system usability with the design and implementation of user-friendly interfaces.
  • Assured accuracy in reporting with meticulous data verification processes.
  • Conducted regular audits, ensuring compliance with data protection regulations.
  • Implemented robust backup strategies for safeguarding sensitive corporate information.
  • Evaluated emerging technologies in the realm of big-data management, keeping the organisation at the forefront of industry advancements.

Education

ILM Level 3 in Leadership and Management - Management

Truro College
Truro, Cornwall
05.2021 - 10.2021

AAT Level 2 - Accounting

Camborne College
Camborne, Cornwall
04.2015 - 04.2016

Advanced Excel - Microsoft

Camborne College
Camborne, Cornwall
09.2006 - 09.2006

School Administration - Education

Manchester Univercity
Manchester
01.2006 - 12.2006

Skills

  • Microsoft excel advanced
  • Diplomatic interaction
  • Error detection and resolution
  • Business development
  • Interdepartmental communication
  • CRM software use
  • Key performance indicators
  • MS Office proficient
  • Department coordination
  • Process mapping
  • Client relations
  • Project management tools
  • Change implementation
  • Regulatory compliance
  • Market research

Affiliations

  • Walking
  • Gardening
  • Paining abstract art
  • Cooking

Languages

Polish
Native

Timeline

Workshop Business Coordinator

Fugro
03.2025 - Current

Boatyard Administrator and Receptionist

Cockwells Modern and Classic Boatyard
04.2023 - 04.2024

Account Manager

Devon Council
04.2022 - 06.2023

ILM Level 3 in Leadership and Management - Management

Truro College
05.2021 - 10.2021

Account Manager

Cornwall Council
08.2017 - 03.2022

AAT Level 2 - Accounting

Camborne College
04.2015 - 04.2016

Advanced Excel - Microsoft

Camborne College
09.2006 - 09.2006

School Administration - Education

Manchester Univercity
01.2006 - 12.2006

Data Manager

Richard Lander School
02.2004 - 08.2017
Elena iljin