Elena Harea

• Resolved client issues promptly, maintaining high levels of satisfaction and loyalty.
• Attended industry shows and networking events to build relationships with new customers and maintain a loyal client base.
• Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities.
• Conducted quarterly business reviews with clients, presenting insights and strategies for improvement.
• Facilitated training sessions for junior staff, developing their skills and knowledge in account management.
• Coordinated with cross-functional teams to deliver comprehensive solutions that met client needs.
• Oversaw project timelines and budgets, ensuring successful delivery within agreed parameters.
• Coordinated with other departments to streamline processes, improving efficiency and service delivery.
• Utilised analytics to measure account performance, making data-driven decisions to improve results.
• Delivered presentations to stakeholders, effectively communicating account statuses and future strategies.

• Working within postproduction team by working closely with the European markets through the films/ stills/print assets versioning process
• Using the Jira system to work with the market contact and creative to deliver the localised assets
• Working under pressure and managing expectation based on SLAs
• Managing asset systems including uploading central comms assets with attention to details
• Interacting with clients on a daily basis via email, Teams and EDM system
• Reviewing and approving market proposals for correct use of assets and delivering feedback
• Building weekly newsletters for the markets and for the clients
• Creating analytics reports on quarterly basis and presenting this to clients and markets
• Present and discuss the upcoming campaigns and projects with the markets and local clients
• Organising training sessions for staff/local clients within the markets
• Trained, coached, and supervised new staff members

.

• Answered calls, responded to emails, and spoke with clients face-to-face
• Proactively participated in meetings and helped create new practices
• Handled customer complaints with empathy and composure
• Consistently met my short and long-term targets
• Helped management to identify work flow issues and solutions
• Supervised and delegated tasks to a team of 12 people
• Trained, coached, and supervised new staff members.

• Proactively participated in meetings and helped create new practices
• Handled customer complaints with empathy and composure
• Consistently met my short and long-term targets
• Trained, coached, and supervised new staff members
• Pitched ideas on how to improve performance and efficiency
• Helped management to identify workflow issues and solutions
• Supervised and delegated tasks to a team of 20 people.

• Consistently met my short and long-term targets
• Proactively participated in meetings and helped create new practices
• Answered calls, responded to emails, and spoke with clients face-to-face
• Processed a range of documentation and entered information into databases
• Trained, coached, and supervised new staff members
• Helped management to identify workflow issues and solutions
• Supervised and delegated tasks to a team of 10 people
• Pitched ideas on how to improve performance and efficiency.