Elena Hall
Newcastle upon Tyne
Summary
Project support professional with expertise in customer experience and digital transformation. Skilled in mapping user journeys and engaging stakeholders to implement effective solutions. Committed to driving innovation through design and technology product development to enhance customer satisfaction.
Overview
4
4
Languages
14
14
years of professional experience
Work History
Campaign Delivery Officer
Cabinet Office
01.2023 - 03.2025
- Responsible for line management of my team and supporting the successful delivery of recruitment campaigns.
- Facilitated the implementation of new digital systems verification checks by rigorously testing, incorporating user testing, and gathering feedback.
- Conducted quality checks to ensure all processes were completed accurately for right-to-work activities.
- Assessed risks and issues, and ensured workflows were managed appropriately within the team to support the effective delivery of recruitment campaigns to agreed KPIs.
- The Cabinet Office supports the Prime Minister and ensures the effective running of the government. It is also the corporate headquarters for the government, in partnership with HM Treasury, and are responsible for most of the government departments' recruitment campaigns.
Business Analyst
Fenwick LTD
11.2018 - 12.2022
- Implementing new systems and technologies and improving processes across 9 stores as part of the Digital Transformation.
- Collaborated with the Business Intelligence team and business stakeholders to generate report requirements for sales, trends, and stock value.
- Supported the implementation of Microsoft Dynamics 365 Stock Management System and engaged with a third-party supplier to ensure the implemented system meets the correct requirements.
- Fenwick is a chain of department stores founded in 1882 by James John Fenwick in Newcastle. It consists of 9 branches across the UK and specializes in offering shoppers unique experiences and exquisite products.
Business Analyst
Morrison Data Services
01.2015 - 10.2018
- Coordinated utilities regulations and collaborated with internal and external stakeholders on change requests to ensure compliance with new regulations.
- Generated Business and User Requirements based on the required changes and discussed delivery times with the development team.
- Reviewed and tested new system changes and ensure the new products support user the end users.
- Morrison Data Services is the UK’s utilities industry and a leading provider of regulatory field services to energy and water retailers.
Project Co-Ordinator
Technip
01.2011 - 12.2015
- Planned, organized, and collaborated with the Project Management Team to implement a new ERP system.
- Ensured that reports and task allocations are kept up to date.
- Delivered a training program for the new system by creating 'how-to' help documentation for the users.
- TechnipFMC is a world leader in subsea umbilical solutions. Technip develops, engineers and manufactures customized subsea umbilical systems with plants located in the United Kingdom, United States and Angola.
Education
UX Research Methods & Best practices -
IxDF
01-2023
BSC -
Requirements Engineering
01-2015
BSc - Business IT
Northumbria University
01-2006
UX Bootcamp -
User Lab
01-2024
Skills
- Stakeholder engagement
- Team Collaboration
- Agile Methodology
- Process Mapping
- Requirements Gathering
- User flows & Prototype
- User Story creation
- User Persona
- User Journey Mapping
- A/B Testing
- Salesforce
- Miro
- Visio
- MS 360
- Jira
Languages
Romanian
English
French
Italian
Timeline
Campaign Delivery Officer
Cabinet Office
01.2023 - 03.2025
Business Analyst
Fenwick LTD
11.2018 - 12.2022
Business Analyst
Morrison Data Services
01.2015 - 10.2018
Project Co-Ordinator
Technip
01.2011 - 12.2015
UX Research Methods & Best practices -
IxDF
BSC -
Requirements Engineering
BSc - Business IT
Northumbria University
UX Bootcamp -
User Lab