Summary
Overview
Work History
Education
Skills
Language
Timeline
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Elena  Dina

Elena Dina

Ramnicu valcea,Romania

Summary

I am a self-motivated, committed, performance driven and results-oriented person with a warm and friendly outgoing personality who can act on my own initiative having a pro-active approach, can communicate effectively at all levels. Excellent worker juggling multiple tasks and working under pressure. I enjoy a challenging role bringing out the best of myself and other people. Adaptable and Flexible individual, I am keen to improve my position by learning new techniques and skills to achieve Outstanding Results Dedicated professional with a strong background in customer service and team leadership. Demonstrates effective communication and critical thinking skills, fostering positive relationships with both guests and colleagues. Drives operational excellence through attention to detail and adaptability. Organised office professional knowledgeable about reception work. Smoothly manages correspondence, mail and guests to support office efficiency. Reliable under pressure in high tempo environment leveraging articulate communication skills with people of diverse backgrounds.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

Fairman DAVID
London, United Kingdom
02.2022 - 03.2024
  • Greeted guests upon arrival, provided check-in assistance and directed to rooms efficiently.
  • Handled booking reservations via phone, email, and in-person with high accuracy and attention to detail.
  • Responded to guest complaints with empathy, offering practical solutions to enhance their stay.

Manager

Cleaning Company
02.2016 - 01.2020
  • SERVING CUSTOMERS AND DEALING WITH ENQUIRIES
  • SUPERVISING A GROUP OF 5 CLEANERS
  • ENSURING HEALTH AND SAFETY GUIDELINES AT ALL TIMES
  • HANDLING PRODUCT RETURNS AND PAYMENT REFUND REQUESTS
  • MAINTAINING A SAFE, SECURE AND CLEAN WORKING ENVIRONMENT
  • CLEANING, DISINFECTING
  • LOCKING THE PROPERTY AFTER THE COMPLETION OF THE JOB

Sales Assistant

H&M
02.2014 - 01.2016
  • SERVING CUSTOMERS
  • DEALING WITH CUSTOMERS (IN THE FITTING ROOM) QUERIES AND COMPLAINS
  • HANDLING PAYMENTS
  • DISPLAYING PRODUCTS
  • ORDERING STOCK.

Education

Higher National Diploma - Education and training

London school of commerce&IT
2022

Business and Management

Kensington College of Business
01.2020

RICHMOND UNIVERSITY BUSINESS
01.2016

Skills

  • Customer service
  • Management
  • Marketing
  • Sales
  • Digital Marketing
  • Negotiation
  • Critical Thinking
  • Leadership
  • Power point
  • Time management
  • Team leadership
  • Front desk operations
  • Guest services
  • MS Office
  • Effective communication
  • Attention to detail
  • Customer relations
  • Calm under pressure
  • Email correspondence
  • Patience and composure
  • Language proficiency
  • Microsoft Office proficiency

Language

English
Italian

Timeline

Front Desk Receptionist

Fairman DAVID
02.2022 - 03.2024

Manager

Cleaning Company
02.2016 - 01.2020

Sales Assistant

H&M
02.2014 - 01.2016

Higher National Diploma - Education and training

London school of commerce&IT

Business and Management

Kensington College of Business

RICHMOND UNIVERSITY BUSINESS
Elena Dina