Elena Delasalle

Conducted professional saddle fittings, assessing horse conformation, movement, and biomechanics to ensure correct saddle fit for both horse and rider, supporting performance and welfare. Built strong client relationships by providing clear, tailored advice and ongoing support. Demonstrated attention to detail and problem-solving when addressing fit-related issues, often working independently across multiple locations. Proactively developed expertise by attending additional seminars to extend technical knowledge, and carried out bench saddlery to repair and maintain leather products. Managed appointments, travel, and client communication, maintaining a high standard of service and professionalism.

Delivered exceptional customer service on long-haul international flights while ensuring full compliance with safety and regulatory procedures. Demonstrated strong situational awareness, decision-making, and teamwork in a dynamic, high-pressure environment. Regularly responsible for managing onboard safety, responding to medical and operational situations, and maintaining calm and professionalism. Gained valuable insight into flight deck operations through collaboration with pilots, reinforcing a strong understanding of aviation standards and crew resource management

Provided expert advice on running footwear through detailed gait analysis, ensuring customers were matched with appropriate shoes to support performance and injury prevention. Delivered high levels of customer service, responding to a wide range of enquiries across multiple sports. Demonstrated strong communication skills by translating technical information into clear, tailored recommendations, while working efficiently in a fast-paced retail environment. Additionally, covered management responsibilities in their absence, supporting the day-to-day running of the store and maintaining operational standards.