Elena Condurache
Barking
Summary
Detail-oriented professional with strong communication and multitasking skills, demonstrating a solid commitment to quality and efficiency. Known for being meticulous and quick to learn, I excel in managing both client and vendor relationships, fostering positive interactions, and ensuring satisfaction. I am passionate about promoting lasting customer satisfaction through the delivery of high-quality service and unparalleled support. Proficient in customer service best practices and related strategies.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Front Office Supervisor
Montcalm East
London, UK
03.2025 - Current
- Supervised front office operations ensuring exceptional guest service was consistently delivered.
- Trained and mentored new staff on front office procedures and customer service standards.
- Resolved guest complaints promptly while maintaining professionalism and hospitality.
- Monitored front office performance metrics to identify areas for improvement and efficiency.
Front Desk Receptionist
Montcalm East
London, UK
10.2023 - 03.2025
- Providing customer support, answering questions about products or services offered at the business, representing the business with a positive attitude and professional appearance.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Expertly handled complaints and recorded customer feedback to enhance guest experience.
Night Auditor
Montcalm East
London, UK
05.2023 - 10.2023
- Balancing all front office accounts, resolving room status and rate discrepancies, reviewing guest credit transactions against established limits, generating operational and managerial reports.
- Verifying posted entries to guest and non-guest accounts, responding to guest complaints, requests and emergencies, addressing customer issues and complaints, helping prepare for forecasts and audits.
- Controlled card payment transactions at the front desk.
- Greeted and checked-in guests promptly and professionally.
Office Coordinator
Montcalm Royal London House
London, UK
03.2021 - 04.2023
- Performed office duties, including answering multi-line phones, greeting patients, filing, sorting and handling incoming and outgoing mail.
- Supported administrative team members with daily tasks in order to maintain smooth workflow.
- Supervised office employees, including performance evaluation and scheduling.
- Received and actioned feedback to improve personal performance.
Housekeeping Supervisor
Montcalm Royal London House
London
01.2021 - 03.2021
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Coordinated cleaning teams to meet daily housekeeping demands.
- Briefed staff on daily cleaning requirements and delegated tasks to suitable candidates.
Education
BTEC Level 5 Higher National Diploma - Hospitality Management
Mont Rose College of Management and Sciences
Ilford 01.2023 - 03.2025
A-Levels - Economic and Trade Activities
Angel Rugina
Romania 09.2014 - 09.2018
Skills
- Administration skills
- Problem-solving
- Time-management
- Multitasking
- Decision-making
- Technology skills
- Resistance to stress
- Communication skills
- Stakeholders relationship management
- Hospitality services
- Empathy and understanding
- Guest complaint management
- Night Auditing
- Opera system administration
Languages
Romanian
Native
English
Proficient
C2
Timeline
Front Office Supervisor
Montcalm East
03.2025 - Current
Front Desk Receptionist
Montcalm East
10.2023 - 03.2025
Night Auditor
Montcalm East
05.2023 - 10.2023
BTEC Level 5 Higher National Diploma - Hospitality Management
Mont Rose College of Management and Sciences
01.2023 - 03.2025
Office Coordinator
Montcalm Royal London House
03.2021 - 04.2023
Housekeeping Supervisor
Montcalm Royal London House
01.2021 - 03.2021
A-Levels - Economic and Trade Activities
Angel Rugina
09.2014 - 09.2018
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