Summary
Overview
Work History
Education
Skills
Affiliations
Personal Information
Custom
Timeline
Generic

Elen Henson

Tadcaster

Summary

I am a confident, hard working and highly dependable person in everything that I do with excellent customer service skills and extensive telephony experience. Proficient in Microsoft CRM, Excel, and SAP. Known for being a fast learner and a team player with great communication and people skills, complemented by strong emotional intelligence. Over the past three years at my current job I have successfully gained experience addressing customer requests and concerns. As a result of this job role I have been able to utilise and develop my time management and multi tasking skills through managing a busy phone line and responding to customer queries via email; whilst still maintaining high quality assistance.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work History

Office Assistant

Feather Smailes Scales Estate Agency
Harrogate, North Yorkshire
12.2019 - 03.2020
  • Work experience as part of my Business Studies Diploma.
  • Provided clerical support to multiple departments, enhancing overall business operations.
  • Facilitated smoother meetings by preparing meeting rooms and materials in advance.
  • Improved office efficiency by organising and managing files.
  • Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of the office.
  • Organised mail distribution, providing timely communication among employees and clients alike.

Office Assistant

Thomlinson's Estate Agency
Wetherby
06.2020 - 10.2020
  • Processed invoices accurately, avoiding any financial discrepancies for the company.
  • Performed data entry tasks diligently, maintaining accurate office records at all times.
  • Improved office efficiency by organising and managing files.
  • Coordinated staff schedules, ensuring smooth daily operations.
  • Organised and maintain office common areas.
  • Took and relayed messages between staff, customers and other parties.

Customer service advisor

SSCL
York
09.2021 - Current
  • Improved customer satisfaction by promptly addressing and resolving complaints.
  • Utilised effective listening skills whilst interacting with customers to understand their needs better.
  • Handled customer queries via telephone and email, ensuring clear communication.
  • Directed customers to appropriate departments for specialised assistance, fostering seamless service delivery.
  • Consistently met targets by effectively handling high volume of calls daily.
  • Assisted colleagues to maintain high standards of service across the board.
  • Managed challenging situations with tact and diplomacy, maintaining positive relations.


Education

Business BTEC Level 3 Diploma - Business Studies

York College
York
09.2019 - 07.2020

GCSEs - Maths, English Literature, English Language, Religious Studies, Science, Business Studies, History, Food and Nutrition

Tadcaster Grammar School
North Yorkshire

Skills

  • Excellent Customer service skills
  • Vast amount of telephony experience
  • Experience with Microsoft CRM, Excel and SAP
  • Fast Learner
  • Highly Dependable
  • Great communication and people skills
  • Team player
  • Emotional intelligence
  • High standard of literacy/grammar


Affiliations

  • Playing the Piano
  • Football

Personal Information

Age: 22


Date of birth: 26/09/02

Custom

See references upon request

Timeline

Customer service advisor

SSCL
09.2021 - Current

Office Assistant

Thomlinson's Estate Agency
06.2020 - 10.2020

Office Assistant

Feather Smailes Scales Estate Agency
12.2019 - 03.2020

Business BTEC Level 3 Diploma - Business Studies

York College
09.2019 - 07.2020

GCSEs - Maths, English Literature, English Language, Religious Studies, Science, Business Studies, History, Food and Nutrition

Tadcaster Grammar School

Similar Profiles

CREATE PROFILE
Elen Henson