Elemer Kurko

Highly experienced Account Manager specializing in global corporate card programs for travel, entertainment, and B2B spend. I serve as a trusted advisor to top-tier institutional clients, managing relationships with key stakeholders and ensuring the optimal performance of their card programs, which represent over $1.5 billion in annual spend.

My expertise encompasses:

• Strategic program management, including implementation, optimization, and expansion across multiple countries.
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  Deep understanding of corporate travel payment solutions (credit cards, CTAs, virtual cards).
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  Proven ability to streamline B2B spend through innovative payment strategies.
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  Exceptional client communication and relationship management skills, including leading regular reviews and developing actionable plans.
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  Proactive issue resolution and escalation management to ensure seamless program operation.
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  Identifying opportunities to enhance client value through cross-selling and program growth.

My team was instrumental in delivering exceptional service to international high-net-worth clients (Greece, Turkey, Israel, Hungary, Romania, UAE, and LatAm) within the financial landscape. We excelled at simplifying complex processes and ensuring reliable support, constantly striving for greater agility and impact.

I thrived in the collaborative environment of the International Personal Bank, where a shared purpose and open communication were paramount. I actively supported colleagues and believed in fostering opportunities for growth.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Increased customer satisfaction by resolving issues.
• Improved efficiency and productivity by acquiring new skills.
• Completed duties to deliver on targets with accuracy and efficiency.

• Identified potential upsell opportunities, enhancing overall profit margins.
• Ensured store cleanliness for a welcoming shopping environment.
• Demonstrated products effectively, resulting in increased interest and sales.
• Collaborated with team members to achieve monthly targets.
• Resolved customer complaints promptly, improving customer retention rates.
• Conducted regular inventory checks, ensuring adequate stock levels at all times.
• Handled cash transactions accurately to avoid discrepancies.
• Provided constructive feedback during staff meetings leading to improved operational efficiency.

• Followed communication procedures, guidelines, and policies for streamlined operations.
• Identified and assessed customers' needs to achieve satisfaction.
• Increased efficiency with a meticulous approach to paperwork filing.