Eleasha Mirza

· Managed complex case files and ensured meticulous file management to support efficient legal processes.

· Prepared and organised court bundles in compliance with procedural rules to facilitate smooth and timely hearings.

· Drafted, proofread, and edited legal documents, correspondence, and court forms with high attention to detail.

· Effectively managed strict deadlines for filings, court submissions, and client communications.

· Attended client meetings alongside solicitors, demonstrating professionalism and strong communication skills.

· Took detailed notes during meetings and hearings to assist legal teams with case strategy and documentation.

· Ensured compliance with court procedures and protocols at all stages of litigation.

· Handled client payments accurately, allocating funds to client accounts in accordance with firm policies.

· Collaborated closely with solicitors and support staff, contributing positively to a high-functioning legal team.

· Provided comprehensive administrative and legal support to solicitors within a busy Legal Aid environment.

· Assessed clients’ eligibility for Legal Aid, ensuring compliance with funding criteria before proceeding with casework.

· Managed case files, drafted and proofread legal correspondence, and prepared documents for court submissions.

· Coordinated appointments, maintained calendars, and liaised with clients and external parties professionally.

· Took ownership of the firm’s workflow on days when working independently, managing priorities and urgent tasks efficiently.

· Assisted with billing processes, including tracking and processing client payments.

· Maintained strict confidentiality and compliance with legal and regulatory requirements.

· Supported case progression by managing deadlines, scheduling hearings, and preparing court bundles.

· Facilitated effective communication between solicitors, clients, and third parties to ensure timely information flow.

· Utilised legal software and IT systems to organise case information and documentation.

· Conducted basic legal research to support case preparation and solicitor advice.

. Independently managed the care home reception during the pandemic, acting as the first point of contact for all telephone, email, and in-person enquiries with professionalism and discretion.

· Handled a high volume of administrative tasks including call handling, inbox management, visitor logs, and coordination with healthcare professionals and family members.

· Took theinitiative to lead the recruitment function, successfully overseeing the full hiring process for new care staff.

· Conducted interviews, performed DBS checks, and managed new starter documentation by regulatory standards.

· Maintained accurate and up-to-date staff files, ensuring compliance with care sector regulations.

· Assisted with payroll administration, accurately recording hours worked and staff changes.

· Attended regular meetings with the Regional Manager to provide updates on recruitment progress, staffing levels, and occupancy trends.

· Demonstrated excellent time management, confidentiality, and adaptability during an unprecedented and high-pressure period.

. Provided excellent customer service by advising customers on products, resolving queries, and turning objections into successful sales.

· Consistently met and exceeded sales targets through a proactive and customer-focused approach.

· Assisted in the training and onboarding of new team members, helping to develop their product knowledge and sales techniques.

· Processed transactions efficiently, including initiating refunds and resolving payment issues in line with company policies.

· Maintained a well-organised and presentable retail environment, ensuring stock levels were managed and displays were kept to brand standards.

· Worked collaboratively with team members to support overall store performance and deliver a positive shopping experience.Winch and winch 2015

· Shadowed a solicitor and gained valuable insight into court proceedings by attending hearings and assisting with case preparation.

· Developed foundational knowledge of legal procedures, client care, and case management within a professional legal setting.

· Communicated with clients via telephone, email, and written correspondence to provide updates on their matters.

· Performed general receptionist duties, including greeting clients, handling incoming enquiries, and managing administrative tasks.

· Supported the legal team with file organisation, document preparation, and maintaining confidentiality throughout all tasks.