Eleanor (Ellie) Whitehead

• Managing over fifty events per year, from exhibitions, concerts, festivals, tours, and studios to bespoke structures.
• PRINCE2 qualified.
• Coordinating project schedules, resources, equipment, and information.
• Liaising with clients to identify and define the requirements of the project, along with the scope, objectives, and changes.
• Ensuring that clients' needs are met and expectations managed.
• Act as the point of contact and communicate project status to all participants.
• Overseeing the procurement needs of the project, liaising with UK distributors and overseas distributors.
• Negotiated contracts successfully with vendors, which led to significant cost savings on procurement.
• Preparing and issuing all health and safety paperwork, and completing any legal documents.
• Sending reports and information to all stakeholders involved.
• Managing daily reports from on-site workers (plant inspection, DABS checks).
• Participating in productive meetings that resulted in critical decision-making for projects at hand.
• Coordinated among multiple external teams for seamless project completion.
• Conducted detailed project planning to ensure timely deliverables.
• Fostered positive client relationships through effective communication, and management skills.
• Communicated project progress and challenges to stakeholders for decision-making purposes.
• Maintained project schedules by managing deadlines and adjusting workflows to suit.
• Updated project documentation, providing accurate and accessible information for stakeholders.
• Decision-making and problem-solving in real time to ensure project completion and fulfilment of a project deadline, communicating to all stakeholders involved to ensure that the resolution met suits all parties, if a deviation to a plan has to be made.
• General housekeeping duties, such as booking accommodation both for future projects and for current projects.
• Delivered comprehensive project reports by meticulous documentation of every phase.
• Managed communication amongst project team members to foster collaboration.
• Assisted in developing detailed project plans, resulting in clearer direction.
• Maintained an organised filing system for all project documents, enhancing accessibility.
• Delegated tasks among team members effectively, promoting productivity.
• Ensured compliance with budget constraints when sourcing materials and services.
• Provided essential administrative support during peak periods, facilitating smoother operation.

• Customer account management for Ireland sales reps.
• Liaising daily with our warehouse team and sales reps to ensure they were up to date on stocks.
• Booking all Irish orders for export through the freight network, prioritising orders by customer urgency.
• Liaising between different departments within the company, such as production, distribution, and purchasing.
• Quality control testing of manufactured products to ensure that all met the required BBA standard before sale to customers.
• Report any issues to production to be changed, and quarantine any unsuitable product.
• Ensuring the quality of a sale by checking order profit, and reporting back to the sales rep post check.
• Author of all of the company SOPs for the manufacturing, production, and department.
• Lead my own work and be responsible for my own time spent across site, learning the information needed to create required SOPs or update existing processes to be in line with actual practice.
• Produce multimedia versions of written SOPs, working together with the marketing department to do so.
• Reduced incidents with thorough risk assessments and hazard identifications.
• First aider and a BSI9001 auditor.

• Day-to-day running of the kennels and cattery.
• Feeding all boarding animals (adhering to dietary requirements of that specific animal).
• medication administration.
• Provide a safe, clean environment, exercise, and stimulation, ensuring the safety and welfare of each animal on site.
• Completed Level 3 in IMDT training course, and became fully OFQUAL certified.
• This was a weekend role that I worked alongside my position at Cromar. In the past, I have worked at this establishment full-time and did not want to give it up, so I remained on to cover weekend work.
• Lone working.
• Enrichment tailored to each animal.
• Time management.

• Processed orders accurately (from the company website and through incoming calls).
• Liaised directly with over 100 suppliers and manufacturers, checking stocks, cost price, sell price, and lead time to negotiate a successful sale.
• Competent salesperson in a demanding and challenging environment, which required tenacity and pace.
• Identified potential leads to expand customer base.
• Participated in in-depth product training, on and off site.
• Quoting for installations and accessories (delivering a commercial kitchen from quote to installation).
• Developed strong client relationships for repeat business.
• Increased customer satisfaction by providing expert product knowledge and advice.
• Resolved customer complaints, ensuring continued patronage.
• Maintained a professional demeanour whilst dealing with difficult customers to maintain brand reputation.
• Attended trade shows to network and develop new business opportunities.
• Built solid relationships with suppliers to ensure timely delivery of products.

• Monitoring alarm systems and CCTV across the UK and Ireland.
• Required frequent contact with the emergency services to request both the fire brigade and police attendance.
• Proficient in dealing with a range of customers, and many different scenarios, often involving emotionally charged individuals.

• Use a variety of tracking systems to solve customer queries, and advise appropriately.
• Use of multiple in-house systems, policies, processes, and the prices of the services we provided to our customers.
• Improved customer satisfaction by promptly addressing queries and complaints.
• Resolved pressing customer issues, ensured repeat business.
• Built rapport with clients through empathetic handling of concerns.
• Handled high volume of calls daily for faster issue resolution.
• Guided customers through troubleshooting process with patience and clarity.

This was a business apprenticeship in which the employer was sexist and violent.

They have been reported to City & Guilds, and HMRC.

I did not want to leave a gap in my CV.