Summary
Overview
Work history
Education
Skills
References
Timeline
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Eleanor Welch

Ware,Hertfordshire

Summary

Dedicated professional with a strong foundation in customer service and conflict resolution, known for maintaining composure under pressure. Demonstrates exceptional communication skills and a positive, approachable demeanour, adept at handling fast-paced environments.

Motivated psychology student focused on understanding human behaviour and mental processes. Capable of conducting thorough research and data analysis to support psychological studies and interventions, as demonstrated by the high first class dissertation project achieved. Committed to applying theoretical knowledge in practical settings to promote mental well-being and personal development. Ready to use the skills and knowledge gathered within the degree and motivated to deliver top-quality care across diverse populations.

Overview

4
4
years of professional experience

Work history

Customer sales assistant

Tilly's Gelato
Hertford, Hertfordshire
05.2024 - Current
  • Built relationships with customers through friendly interaction and assistance.
  • Maintained shop cleanliness for an inviting shopping environment.
  • Resolved queries swiftly, contributing to positive customer experience.
  • Provided exceptional service, boosting repeat business rates.
  • Prioritised tasks effectively in fast-paced retail/hospitality setting.
  • Handled cash drawer efficiently, supporting end-of-day reconciliation.

Bartender/ Waitress

Beefeater
Ware, Hertfordshire
06.2023 - 05.2024
  • Managed end-of-night closing duties for a seamless handover to morning staff.
  • Checked identification to ensure legal age requirements for alcohol consumption were met.
  • Worked collaboratively within a team to ensure smooth operation during peak hours.
  • Handled cash transactions accurately preventing discrepancies in daily takings.
  • Kept customers satisfied with timely service delivery.
  • Demonstrated professionalism and patience whilst dealing with difficult customers.
  • Built rapport with patrons for improved customer experience.
  • Exhibited excellent multitasking skills under high-pressure situations resulting in efficient service delivery.

Customer assistant

Seaways Fish and Chips
Ware, Hertfordshire
01.2021 - 08.2022
  • Increased sales through suggestive selling techniques.
  • Provided excellent customer service to ensure repeat business.
  • Dealt effectively with customer complaints, resolving issues professionally and amicably.
  • Cross-sold related products at the point of purchase boosting overall sales volumes.
  • Delivered efficient assistance in fast-paced environment under high-stress conditions.

Education

Bachelor of Science - Psychology with Forensic Psychology

University of Lincoln
Lincoln, England
09.2022 -

A-Levels -

Simon Balle All Through School
Hertford, Hertfordshire
09.2020 - 09.2022

GCSEs -

The John Warner School
Hoddesdon, Hertfordshire
09.2015 - 09.2020

Skills

  • Customer Service
  • Conflict Resolution
  • Calm under pressure
  • Ability to handle fast-paced environment
  • Positive and approachable
  • Opening and closing procedures
  • Strong communication
  • Research ethics understanding
  • Strong organisation skills
  • Conducted multiple research projects, adhering to the BPS code of ethics
  • Empathy and compassion
  • Data analysis
  • Active listening

References

References available upon request.

Timeline

Customer sales assistant

Tilly's Gelato
05.2024 - Current

Bartender/ Waitress

Beefeater
06.2023 - 05.2024

Bachelor of Science - Psychology with Forensic Psychology

University of Lincoln
09.2022 -

Customer assistant

Seaways Fish and Chips
01.2021 - 08.2022

A-Levels -

Simon Balle All Through School
09.2020 - 09.2022

GCSEs -

The John Warner School
09.2015 - 09.2020
Eleanor Welch