Eleanor Wallace

In my current role, I work in close collaboration with psychologists to support effective offender management and rehabilitation. My responsibilities include initiating parole processes by coordinating psychological risk assessments, liaising with intervention facilitators to determine programme suitability for prisoners, and contributing to enhanced behavioural management strategies within Category D prisons. I also oversee compliance by ensuring psychologists nationwide maintain their forensic testing qualifications. My contributions have been recognised with multiple regional awards through the Reward and Recognition process, alongside a national-level nomination.

I began by supporting the Group Leader with sessions, helping young people work towards their badges and assisting with setup, equipment, and ensuring activities ran smoothly. In July 2022, I was promoted to Assistant Cub Leader, taking on greater responsibility for leading sessions, organising day trips and camps, and contributing to programme planning. This role has strengthened my leadership, teamwork, and organisational skills in a dynamic, youth-focused environment.

I coach and mentor young dancers, drawing on my Irish Dance experience to support their development and performance. Working alongside a qualified teacher while training towards my TCRG (teaching exam), I have gained valuable professional skills. Leading sessions, giving feedback, and encouraging progress have strengthened my leadership, while regular communication with both children and parents has helped me build a supportive and motivating environment.

As a Floor Manager, I supported shift managers in running efficient and effective shifts, while taking responsibility for key areas of the store such as the kitchen and front of house. I worked to maintain a fast-paced, organised, and positive environment, building strong relationships with colleagues to encourage teamwork and morale. I ensured excellent customer service, making every guest's experience welcoming and enjoyable.

I began as a Crew Member, working both in the kitchen preparing food and at the front counter assisting customers with orders. My duties included operating the cash register, running the drive-thru, cooking menu items, maintaining cleanliness, and completing other assigned tasks. After just four months, I was promoted to Crew Trainer (with the usual six-month probation policy waived), where I took on additional responsibilities such as training new staff, supporting their development, and ensuring high standards of service and performance across the team.