Eleanor Spencer
Matlock,Derbyshire
Summary
Retail management experience leading team execution across sales, service, and store operations. Skilled in inventory control, staff coaching, and visual merchandising. Committed to customer satisfaction through clear standards and reliable daily performance.
Overview
9
9
years of professional experience
Work History
Store Manager
Spencers Pet Centre
02.2022 - Current
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Managed finances by controlling budgets and authorising expenditures to meet financial targets through effective expense management
- Oversaw inventory management, implementing controls to minimise stock loss.
- Analysed sales trends to adjust product ordering and improve stock available
- Developed marketing strategies to enhance customer engagement and drive sales.
- Implemented theft prevention measures to reduce store losses.
- Streamlined operational procedures to reduce administrative task time and enhance overall efficiency.
- Visual display management.
- Formulated marketing and promotional strategies to drive business revenue.
- Devised promotional offers and discounts to peak customer interest.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Fostered a culture of excellence, inspiring staff to exceed customer expectations and achieve sales objectives.
- Negotiated with suppliers to secure competitive prices, improving store profitability.
- Monitored competitor activity, adapting strategies to maintain a competitive edge in the market.
- Secured stock in designated storage areas to prevent damage and maintain quality of goods.
- Reduced waste by offering special prices on goods nearing expiry dates.
- Set prices based on market capacity and demand to achieve revenue targets.
- Managed the evaluating, determining value and pricing of new products within the product range.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Utilised CRM systems to gather customer feedback, using insights to improve service and product range.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Applied clear labels to goods to meet Trading Standards requirements. and accurately in line with Trading Standards laws.
- Achieved ongoing compliance by updating animal licences with legal requirement alignment.
Equine Yard Manager
Abbey Farm Equestrian
11.2020 - 02.2022
- Managed daily operations of equine yard, supervising staff to maintain high standards of horse care and welfare.
- Conducted risk assessments for all yard activities, minimising hazards and ensuring compliance with health and safety regulations.
- Coordinated feeding schedules, dietary requirements, and health plans for all horses, promoting optimal well-being.
- Liaised with veterinarians and farriers to arrange regular check-ups and emergency care, safeguarding horse health.
- Monitored horse behavioural patterns, reported concerns to owners for timely interventions.
- Coordinated rehabilitation programmes for injured horses, tracked progress and refined care plans to enhance recovery.
- Delivered emergency first-aid care to animals in need.
- Implemented biosecurity measures to prevent disease outbreaks, maintaining a healthy equine population.
- Fostered relationships with horse owners and clients, provided regular updates to ensure service satisfaction and address needs.
- Monitored food, bedding and equipment supplies on inventory systems, promptly ordering low-stock items to maintain farm operations.
- Participated in professional development opportunities, staying abreast of industry trends and best practices in equine management.
- Completed grassland management and maintenance for healthy horse grazing.
- Cleaned, groomed and washed horses before competitions and show days.
- Managed equestrian staff and volunteers, delivering BHS course work and assessment preparation to facilitate workflow.
- Functioned as lead in all aspects of horse welfare by recording all feedings, groomings and vet visits to avoid lapses in care.
- Utilised clipping, scissor and hand-pulling techniques to maintain animal coats.
Waitress
The Tiger
08.2017 - 08.2018
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Optimised customer experience by serving each guest with a positive and enthusiastic attitude.
- Greeted new customers, answered initial questions and took drink orders.
- Created a welcoming atmosphere through friendly conversation to enhance guest dining experience.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Prepared dining area by arranging tables with appropriate tableware for guests. with clean cutlery, crockery and glassware throughout sittings.
- Removed discarded trash and used dishes from customer tables.
- Ensured compliance with hygiene and food handling standards to maintain safety.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
Education
NVQ Level 3 - Equine managenet
Nottingham Trent University
Nottingham01-2021
GCSEs -
Anthony Gell School
Wirksworth, DBY01-2019
Hobbies and interests
- Caring for and competing my horse
Timeline
Store Manager
Spencers Pet Centre
02.2022 - Current
Equine Yard Manager
Abbey Farm Equestrian
11.2020 - 02.2022
Waitress
The Tiger
08.2017 - 08.2018
NVQ Level 3 - Equine managenet
Nottingham Trent University
GCSEs -
Anthony Gell School