Eleanor Pickford
Wokingham,Reading
Summary
Dynamic professional with expertise in Customer Relationship Management and Supply Chain & Logistics Coordination, adept at enhancing stakeholder communication and providing operations and account support. Proven track record in financial administration and invoicing, coupled with promotional planning support to drive business growth. Skilled in reporting and data analysis using Google Sheets & Microsoft Office, ensuring SLA & deadline management through effective problem solving and escalation handling. Committed to cross-functional collaboration with a keen attention to detail, aiming to leverage skills for continued success in complex environments.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
Work history
Account Coordinator - Secondment
Waitrose & Partners
Bracknell, Berkshire
2025.10 - 2026.05
- Managed key corporate accounts, including Deliveroo Hop Alliance SM and Margiotta.
- Built customer relationships through proactive communication and operational support.
- Supported the launch of 3 new Deliveroo Hop sites for stock availability.
- Handled daily operational communication between account managers, planners, and distribution teams.
- Resolved issues and supported promotions through structured daily communication.
- Processed orders, monitored stock levels, and coordinated with planners.
- Tracked picking activity to maintain accurate fulfilment for customer orders.
- Strengthened collaboration with 3rd party transportation providers during logistical challenge periods.
- Collaborated with FerrySpeed to improve real-time delay visibility.
- Produced daily shipment and disruption reporting for adverse weather and incidents.
- Enabled stakeholders to adjust order plans and protect service levels.
- Produced and presented weekly service-level reports on shortages and supply issues.
- Analysed performance data using Excel and Google Sheets reporting functions.
- Used VLOOKUP in spreadsheets to support operational decision-making.
- Managed financial administration, including invoices and promotional funding claims.
- Processed supplier reimbursements and maintained accurate records for reconciliation.
Food Service Assistant
Waitrose & Partners
Bracknell, Bracknell Forest
2024.09 - 2024.12
- Delivered excellent customer service in a fast-paced retail environment while maintaining high food safety and hygiene standards.
- Supported food preparation, stock management, and replenishment to ensure product availability and quality standards.
- Managed bake-off production planning, utilising sales and wastage data to optimise product availability and reduce waste.
- Trained staff across food service departments to enhance operational versatility and service quality.
Sales Assistant
Fenwick Ltd
Bracknell, Bracknell Forest
2024.07 - 2024.12
- Improved customer service by efficiently handling queries and complaints.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Delivered exceptional after-sales service, encouraging repeat business.
Work Experience
BMW Alphabet Head Office
Farnborough
2025.11 - 2025.11
- Accompanied account managers on dealership visits, including Rolls Royce, Ferrari, and Range Rover, to support client relationship building.
- Shadowed pricing and sales teams to understand collaboration strategies for maintaining competitive edge.
Work Experience
Waitrose Head Office
Bracknell
2019.01 - 2019.01
- Assisted IT analyst in diagnosing, troubleshooting and resolving technological service issues, enhancing understanding of support processes
- Logged support tickets and monitored resolution steps to understand business support workflows and IT service management practices
Education
BSc - Business Management & Entrepreneurship
Royal Holloway University of London
Egham, Surrey 2021.09 - 2024.07
A-Levels -
Emmbrook Sixth Form
Wokingham 2019.09 - 2021.06
10 GCSEs - Business, Geography, Chemistry
The Emmbrook School
Wokingham 2014.09 - 2021.07
Skills
- Customer Relationship Management
- Stakeholder Communication
- Operations & Account Support
- Supply chain coordination
- Data analysis
- Google Sheets & Microsoft Office
- SLA & Deadline Management
- Financial administration
- Promotional planning
- Cross-Functional Collaboration
- Problem solving
- Attention to Detail
Interests
Independent Travelling in Australia and New Zealand December 2024 - June 2025 Planned, budgeted and managed all travel logistics independently, demonstrating organisational decision making skills Adapted quickly to unexpected events, including a hurricane, showcasing problem-solving under pressure Communicated and collaborated with people from diverse cultural backgrounds, enhancing cross-cultural communication and interpersonal skills.
Netball Captain role Royal Holloway Netball Club, BUCS and LUSL | Jan 2023 - Jan 2024 Led team planning, match preparations, and training strategy, building leadership and organisational skills Identified areas for improvement and tailored drills to improve team performance which is a skill transferable to process management.
Timeline
Work Experience
BMW Alphabet Head Office
2025.11 - 2025.11
Account Coordinator - Secondment
Waitrose & Partners
2025.10 - 2026.05
Food Service Assistant
Waitrose & Partners
2024.09 - 2024.12
Sales Assistant
Fenwick Ltd
2024.07 - 2024.12
BSc - Business Management & Entrepreneurship
Royal Holloway University of London
2021.09 - 2024.07
A-Levels -
Emmbrook Sixth Form
2019.09 - 2021.06
Work Experience
Waitrose Head Office
2019.01 - 2019.01
10 GCSEs - Business, Geography, Chemistry
The Emmbrook School
2014.09 - 2021.07