Eleanor Martin
Frome,Somerset
Summary
Driven and personable individual with adept communication skills and knack for building relationships. Demonstrates strong negotiation abilities and customer service expertise. Eager to drive revenue and build industry knowledge through hands-on experience.
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Waiter
Soho House
Frome, Somerset
09.2024 - Current
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Relayed feedback from customers to management for continuous improvement.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Explained dish components clearly to inform customers' decisions.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Remained calm under pressure, ensuring better performance during peak hours.
Senior Waiter
The Ivy Collection
Bath, Somerset
07.2022 - 09.2024
- Handled customer complaints professionally, resulting in satisfactory resolution.
- Trained junior waitstaff, leading to increased team performance.
- Kept cleanliness and hygiene standards high whilst working in the dining area.
- Fostered positive relationships with customers through attentive service, enhancing their dining experience.
- Coordinated with other waitstaff for efficient workflow during busy periods.
- Upheld company procedures and policies consistently in daily operations.
- Managed the closing team, efficiently delegated jobs based on skill set ensuring a quick and thorough close down of the restaurant.
Barista / Waiter
The Pewsham
Chippenham , Wiltshire
01.2022 - 07.2022
- Maintained cleanliness of the café area whilst preparing orders.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
Education
Diploma of Higher Education - Fashion and Textiles
Bath College
Bath 05.2024
GCSEs -
Kingsbury Green Academy
Calne 06.2022
Skills
- Time management
- Efficient under pressure
- Complaint resolution
- Reservation management
- Effective up-selling techniques
- Staff training capabilities
- Opening and closing procedures
- Outstanding customer service
- Clear communication
- Professional demeanour
Certification
Full UK driving license.
Timeline
Waiter
Soho House
09.2024 - Current
Senior Waiter
The Ivy Collection
07.2022 - 09.2024
Barista / Waiter
The Pewsham
01.2022 - 07.2022
Diploma of Higher Education - Fashion and Textiles
Bath College
GCSEs -
Kingsbury Green Academy
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