Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Eleanor Leyshon

Relationship Manager
Cardiff
Eleanor Leyshon

Summary

Entrepreneurial and dynamic Client Relationship Manager with over 15 years of success in private and third sector organisations. Proactive in developing new business, providing exceptional level of customer service and relationship building. Strong history of exceeding sales target metrics and harnessing active listening and consultation to meet stakeholder needs.

Overview

20
years of professional experience
5
years of post-secondary education

Work History

FairPlay Employer (trading arm of Chwarae Teg)
Cardiff

Client Relationship Manager
2021.09 - Current (4 education.years_Label & 9 education.months_Label)

Job overview

  • On maternity leave since July 2022.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing of B2B Diversity, Equity and Inclusion solutions worth up to £200k.
  • Developed portfolio of 8-10 subscription model clients and 10 clients receiving bespoke or training services.
  • Increased event sponsorship sales for Womenspire awards by 37% (sales of £134k) over 3-years.
  • Won sales of £152k (including £98k of new business) in 11 months, exceeding company-defined sales quotas
  • Achieved 80% renewal rate for assigned recurring revenue model clients.
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities

Chwarae Teg
Cardiff

Engagement Partner
2018.12 - 2021.08 (2 education.years_Label & 8 education.months_Label)

Job overview

  • Exceeded Agile Nation 2 (EU-funded project) sales targets throughout employment at Chwarae Teg.
  • Generated £46k in business for Chwarae Teg's commercial arm (FairPlay Employer) between Jan 2020 and Aug 2021 in addition to role as Engagement Partner.
  • Adapted sales strategies during Coronavirus lockdown, successfully meeting or exceeding quarterly targets.
  • Created effective sales copy for Engagement Team.
  • Represented Chwarae Teg at networking and business events, delivering presentations to HR/DEI professionals.

GDS Group
Bristol

Customer Success Manager
2017.05 - 2018.06 (1 education.year_Label & 1 education.month_Label)

Job overview

  • Due to success as Business Development Executive, was invited to join inaugural GDS Customer Success Team.
  • Delivered seamless client journey for 50 international event sponsors, with accounts ranging from £20k to £500k
  • Responsible for on-boarding to onsite delivery, and post-event performance reviews.
  • Upsold GDS solutions, generating £25k in additional revenue.
  • Wrote communication utilised by entire customer success team.
  • Represented GDS at prestigious business events, with C-suite attendees, in UK and abroad.

GDS Group
Bristol

Business Development Executive
2016.10 - 2017.04 (6 education.months_Label)

Job overview

  • Secured £50k of sales through demonstrating expertise in 360-degree consultative sales cycle, driving sales in Martech sector in EMEA region.
  • Achieved exceptional results in high-pressure sales environment, consistently meeting and exceeding all KPI metrics.
  • Generated sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Ty Hafan
Cardiff

Regional Fundraising Manager
2013.12 - 2016.08 (2 education.years_Label & 8 education.months_Label)

Job overview

  • Generated income of over £300k each year, exceeding annual targets.
  • Secured £30k of additional revenue in 2015-16 through corporate sponsorship of Tŷ Hafan events.
  • Managed accounts of existing supporters to capitalise on fundraising opportunities and secure continued support.
  • Educated and inspired potential funders through public speaking to audiences of up to 1000 attendees.

Various
Cardiff

Sales and Account Management Roles
2006.04 - 2013.11 (7 education.years_Label & 7 education.months_Label)

Job overview

Includes roles at the Welsh Rugby Union (Sponsorship), Wales Millennium Centre (Sponsorship) and Hays Recruitment.

Various

Dance Performer/ Promotional Consultant
2003.08 - 2006.07 (2 education.years_Label & 11 education.months_Label)

Education

Institute of Leadership & Management
UK

Level 4 Diploma/NVQ from Leadership and Management
2020.06 - 2022.06 (2 education.years_Label)

Institute of Leadership & Management
UK

Level 2 Certificate from Leadership and Team Skills
2019.01 - 2019.04 (3 education.months_Label)

Coventry University
Coventry, UK

Bachelor of Arts from Dance and Professional Practice (2:1)
2000.09 - 2003.08 (2 education.years_Label & 11 education.months_Label)

Skills

    New Business Development

Solution selling

Sales presentations

Relationship cultivation and retention

Background in Diversity, Equity and Inclusion

D365 Software Proficiency

Lead prospecting

Sponsorship Sales Expertise

Timeline

Client Relationship Manager

FairPlay Employer (trading arm of Chwarae Teg)
2021.09 - Current (4 education.years_Label & 9 education.months_Label)

Institute of Leadership & Management

Level 4 Diploma/NVQ from Leadership and Management
2020.06 - 2022.06 (2 education.years_Label)

Institute of Leadership & Management

Level 2 Certificate from Leadership and Team Skills
2019.01 - 2019.04 (3 education.months_Label)

Engagement Partner

Chwarae Teg
2018.12 - 2021.08 (2 education.years_Label & 8 education.months_Label)

Customer Success Manager

GDS Group
2017.05 - 2018.06 (1 education.year_Label & 1 education.month_Label)

Business Development Executive

GDS Group
2016.10 - 2017.04 (6 education.months_Label)

Regional Fundraising Manager

Ty Hafan
2013.12 - 2016.08 (2 education.years_Label & 8 education.months_Label)

Sales and Account Management Roles

Various
2006.04 - 2013.11 (7 education.years_Label & 7 education.months_Label)

Dance Performer/ Promotional Consultant

Various
2003.08 - 2006.07 (2 education.years_Label & 11 education.months_Label)

Coventry University

Bachelor of Arts from Dance and Professional Practice (2:1)
2000.09 - 2003.08 (2 education.years_Label & 11 education.months_Label)
Eleanor LeyshonRelationship Manager