Eleanor Lever

• Responsible for recruiting, hiring and onboarding store staff.
• Provided excellent customer care through prompt complaint resolution and quality of service.
• Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
• Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
• Challenged and inspired team members to achieve business results.
• Oversaw business staffing and training, building successful, customer-focused team.
• Oversaw daily store cleaning and general store maintenance to keep high company standards.
• Led regular staff performance reviews to provide guidance and support for individual development.
• Set SMART goals for store team, developing staff abilities and increasing sales performance.
• Monitored stock levels and wrote timely order supply requests to replenish merchandise.
• Maximised profitability through efficient budgeting and identified opportunities for growth.
• Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
• Created seasonal sales plans with varying stock and promotional strategies.
• Kept business in compliance with internal controls, industry regulations and health and safety requirements.
• Kept awareness of competitor activity and developed ideas to promote store.
• Understood what drives overall business success and prioritised and delivered quality results.
• Enforced service standards to maintain establishment reputation for excellence.
• Solicited customer feedback to understand customer needs and constantly improve product offerings.
• Maintained detailed and current records of inventory, personnel activities and business finances.
• Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
• Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
• Acted as liaison between staff and management to improve store performance.
• Analysed consumer data to predict future purchasing trends for informed decision-making.
• Established clear budgets with sound controls to keep business operating with optimum finances.
• Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
• Managed large size dispensary ensuring SOPs adhered to and timely safe supply of medicines.
• Completed annual health and safety audits.
• Completed annual government funding audits in accordance to NHS guidelines.
• Line managed largest store to date of 20+ colleagues, including assistant store manager.
• Continued to be involved in disciplinary process’, conducting investigations when needed.
• Facilitated and planned logistics of multi-million pound refurbishment to the building, managing team of 30+ 3rd party workers.
• Facilitated and planned logistics of neighbouring high street branch closing, inheriting patients and staff.

This was my first Store Manager role at Boots. My keys tasks and responsibilities were described in detail above under my current job role description.

At the time of promotion to this role I was the youngest Store Manager ever appointed in the Eastern region of the company.

This was my first role with Boots. My key responsibilities were to assist the Store Manager in the fulfillment of duties mainly described under my current role. This was all under his direction and guidance.

Whilst in this role, I achieved my NVQ3 in Dispensing.

I joined Next on a permanent basis after completing my A Levels in September of 2015, I previously worked there as a sales assistant part-time during my studies.

In October of 2015 I was promoted to Sales Coordinator and worked across all 4 major departments in store, liaising and managing across all 4 teams respectively.