Eleanor KININA
Birmingham,West Midland
Summary
Dedicated student with an excellent academic record and solid experience in customer service and administrative support. Skilled in communication, relationship building, and teamwork, with a track record of delivering results in various roles. Committed to professional development and ready to embrace new challenges. Aiming to contribute effectively to a dynamic team and support company objectives.
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Friendly and resourceful Customer Service Assistant with knack for resolving issues quickly and keeping customers happy. Always focused on creating positive experiences, leading to high customer satisfaction and repeat business. Known for clear communication and proactive approach in busy environments.
Offering strong communication, problem-solving, and interpersonal skills. Knowledgeable about handling customer inquiries, resolving issues, and providing support with positive attitude. Ready to use and develop teamwork, empathy, and conflict resolution in customer service role.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work history
Customer Service Assistant
Sunrise Carpet & Flooring Store
Birmingham
2026.01 - 2026.07
- Supported various office tasks, including filing and photocopying. Assisting customers with their purchase. Handling customer calls/emails. Answering and taking from clients for carpets and flooring bookings.
- Provide a welcoming experience for customers.
- Interacting with the customer, showing different carpet colour charts.
- Greeted visitors professionally to create a positive first impression and assess the purpose of their visit.
- Tidied office daily to maintain a clean and organised workspace. following the health and safety regulations of the company.
Virtual Receptionist Support
Ingrid Just Unique
Birmingham
2025.12 - 2026.07
- Handled inbound and outbound calls, addressing product enquiries to enhance customer satisfaction.
- Addressed customer inquiries to improve satisfaction and understanding of products.
- Appointment Scheduling: Managing calendars, booking, rescheduling, and cancelling appointments for clients.
- Provided administrative support to enhance workflow efficiency.
Classroom Support
Edgbaston High School (The Prep School & Early Years)
Birmingham
2024.07 - 2024.07
- Assisting and supporting students with teacher classroom work tasks.
- Supervised pupils during class activities, breaks, and lunchtime.
- Supported teachers by efficiently photocopying and preparing class materials, enhancing lesson delivery.
- Organised and maintained creative and educational resources, including outdoor play equipment, to facilitate engaging learning environments.
Catering & Staffing Assistant
LICK YOUR FINGERS CATERING LIMITED (Dissolved no longer excited company)
Birmingham
2023.01 - 2023.08
- Greeted customers, took orders, handled payments (cash/till), and ensured guest satisfaction with food and delivery.
- Assisted with event staffing by preparing food, serving customers, cleaning, setting up event spaces, and managing transactions to ensure smooth, safe operations. Set up dining areas (tables, chairs, tents), loaded/unloaded vehicles, and cleaned dining spaces (clearing tables).
- Drafted business letters and emails to facilitate clear communication.
- Researched industry trends, contributing to strategic planning.
- Liaised with clients to maintain relationships and foster repeat business.
Receptionist
HOME AND OFFICE FURNITURE (BIRMINGHAM)
Birmingham
2022.07 - 2022.12
- Managed front desk, providing comprehensive administrative support. Greeted visitors, answered phone calls, and executed various administrative tasks. Ensured smooth day-to-day operations, delivering a welcoming experience for guests and clients.
- Maintained accurate logs of visitor entries for security purposes.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
Education
Law
University
BCU 2026.09 -
Secondary School
Hillcrest School For Girls Midlands 2018.01 - 2022.01
Skills
- Teamwork and collaboration
- Customer engagement
- Adaptability and flexibility
- Communication skills
- Integrity and ethics
- Problem-solving abilities
- Time management
- Online customer assistance
- Microsoft office suite proficiency
- Customer Service
- Email handling
- Cash-handling expertise
- Basic it support knowledge
References
References On request
Hobbies and interests
I enjoy reading lots of books and dancing singing acting writing poems walking and volunteering.
Timeline
Law
University
2026.09 -
Customer Service Assistant
Sunrise Carpet & Flooring Store
2026.01 - 2026.07
Virtual Receptionist Support
Ingrid Just Unique
2025.12 - 2026.07
Classroom Support
Edgbaston High School (The Prep School & Early Years)
2024.07 - 2024.07
Catering & Staffing Assistant
LICK YOUR FINGERS CATERING LIMITED (Dissolved no longer excited company)
2023.01 - 2023.08
Receptionist
HOME AND OFFICE FURNITURE (BIRMINGHAM)
2022.07 - 2022.12
Secondary School
2018.01 - 2022.01