Eleanor Jones
Auckland
Summary
Experienced corporate events coordinator, accomplished in managing event planning activities from start to finish. A positive attitude has ensured an excellent customer service experience with all events managed and a process minded approach the ability to ensure all aspects of the event are completed efficiently and in budget. Seeking a new opportunity that will challenge and develop existing skills with a dynamic and forward-thinking company.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Events Coordinator
Serco
Work from home, Operated in West Midlands & Wales
2022.05 - 2024.08
- Facilitated smooth running of events averaging 70 guests.
- Provided on-site support for presenters, performers and other key stakeholders during events.
- Coordinated event staff workflow and delegated tasks to maintain seamless flow of events.
- Managed event budgets, tracking expenses and identifying areas for cost optimisation.
- Researched local venues to determine capacity requirements, pricing and availability.
- Obtained client feedback to determine improvements for future events.
Digital Marketing Assistant
Wynnstay
Work from home, Shropshire
2021.04 - 2022.05
- Uploaded on average 30 products a day to the website as part of a large expanding portfolio.
- Wrote engaging and informative product content for target customers.
- Predicted and interpreted consumer trends to improve product offerings.
- Work with IT manager to ensure pricing and stock is correct.
Retail Assistant
Florence & Company
Shrewsbury, Shropshire
2020.07 - 2021.03
- Operated cash registers processing cash and card transactions.
- Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Designed visual merchandising and window displays to boost footfall.
Events Executive
The Meetings Industry Association
Market Harborough, Leicestershire
2018.09 - 2019.12
- Assisted the Events Manager in developing the events calendar.
- Managed small and large-scale events from initial planning to successful completion.
- Work closely with the marketing team to create a communications plan in line with the events calendar.
- Ensure all event information on website, and booking pages are up to date.
- Maintaining and building strong relationships with association members.
- Track all event booking payments and follow up event invoices.
Leisure Assistant
Love2Stay Caravan & Glamping Park
Shrewsbury, Shropshire
2017.05 - 2018.05
- Greeted guests and facilitated check-in and check-out procedures.
- Scheduled and made reservations for guests using hotel management software.
- Reserved guests' places on activities and updated attendee lists.
- Provided local attraction, restaurant and event information for enhanced stays.
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
Student Engagement Facilitator
New College Telford
Telford, Telford and Wrekin
2017.04 - 2017.07
- Lead Student Council team meetings
- Carry out interviews to recruit new council members
- Attend college events
- Assist in enlisting new students to the college.
Hospitality & Events Team Member
Shrewsbury Town Football Club
Shrewsbury, Shropshire
2015.09 - 2017.04
- Work with the events team to ensure the room is set up for the client's requirements.
- Take orders and serve food and beverages to hospitality VIP members.
- Advised customers on menu items, providing recommendations and addressing allergy concerns.
- Build relationships with regular customers to understand their needs and exceed their expectations.
Receptionist and Events Coordinator
Shrewsbury College
Shrewsbury, Shropshire
2014.01 - 2015.06
- Handled confidential information including staff post and student records.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Monitored stock levels and made key decisions about stock control.
Education
BA Hons Degree - Events Management
University of Derby
Derby 2015.09 - 2018.06
Skills
- Event planning
- Team Leadership
- Creative thinking
- Budget management
- Content writing
- CRM & Project Management software experience - Microsoft Dynamics, Wrike
- SEO knowledge
Certification
- Personal Licence
- Graphic design essentials - Canva Learning
- The Fundamentals of Digital Marketing - Google Digital Garage
References
References available upon request.
Timeline
Events Coordinator
Serco
2022.05 - 2024.08
Digital Marketing Assistant
Wynnstay
2021.04 - 2022.05
Retail Assistant
Florence & Company
2020.07 - 2021.03
Events Executive
The Meetings Industry Association
2018.09 - 2019.12
Leisure Assistant
Love2Stay Caravan & Glamping Park
2017.05 - 2018.05
Student Engagement Facilitator
New College Telford
2017.04 - 2017.07
BA Hons Degree - Events Management
University of Derby
2015.09 - 2018.06
Hospitality & Events Team Member
Shrewsbury Town Football Club
2015.09 - 2017.04
Receptionist and Events Coordinator
Shrewsbury College
2014.01 - 2015.06