Summary
Overview
Work history
Education
Skills
Certification
Additional Information
Timeline
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Eleanor Hays

Eleanor Hays

Yalding,Kent

Summary

I deem myself to be hard working, determined and reliable. I have a high work ethic and am always willing to go the extra mile to help clients and colleagues alike. I thrive under pressure and am always looking for a new challenge to test myself as well as work towards company goals. My Customer Service experience has allowed me to obtain an exceptional means of communication between myself and customers, colleagues, and clients in order to create phenomenal relationships for a pleasurable and successful workplace.

Overview

9
9
years of professional experience
1
1
Certification

Work history

Early Help Worker

Tunbridge Wells Unit - Kent County Council
05.2022 - Current
  • Case hold on average 15 families at a time
  • Complete assessments and reviews within timescales
  • Establish rapport and build respectful, honest challenging and supportive relationships with children, young people and their families
  • Develop effective relationships with local agencies, partners and Early Help commissioned Services
  • Maintain all records to a high and consistent standard, in line with policy
  • Work closely with colleagues in the unit to deliver interventions and programmes with children, young people and their families in various settings including school, college, family home, youth clubs, children centres and other relevant community facilities
  • Work with Early Help colleagues to deliver excellent, innovative Early Help services in a timely and effective way
  • To deliver excellent evidence based practice which will include service delivery within open access provision.

Social Work Assistant

West Kent Integrated Children's Services, Kent County Council
07.2021 - 05.2022


  • Manage and keep a record of schedules of visits and contacts for appropriate children, to support in the smooth running of procedures within agreed guidelines.
  • Facilitate, supervise and document contact between children and significant relatives.
  • Organize the monitoring and review of children receiving a regular package of services in a variety of settings, to ensure that individual plans are carried out within the relevant timescales
  • Make recommendations and improvements where appropriate
  • Produce and collate written reports and information in liaison with social workers, concerning the needs, problems and progress of the children we are working with for presentation at complex case conferences and Court hearings.
  • Develop and nurture good working relationships with the families, foster carers and other key professionals that we interact with
  • Supporting in the arrangement of childminders, nursery placements, transport and contact arrangements etc
  • As appropriate, to assist with the successful implementation of the care plans.

Business Support Officer and PA

Kent County Council
08.2019 - 07.2021
  • Service Management - Children's Social Work Team -, Promoted after 6 months to Line Manager and PA for Children's Social Work Team
  • Line manager to team of 6 administrative assistants
  • Managing Service Management diary
  • Handling excessively busy periods including back to back meetings, travel arrangements and hotel stays
  • Phone monitoring
  • Creating reports, spreadsheets and PowerPoint where necessary
  • Travelling around the county to minute management meetings

Business Support Assistant

Kent County Council
West Malling
01.2019 - 08.2019
  • Inbox monitoring
  • Answering and making internal and external calls
  • Managing finances and paying cash and cheque payments
  • Liaising with parents and clients in complaint meetings
  • Extensive minute taking
  • Diary management

Junior Civil Clerk

7BR Chambers
London
06.2018 - 12.2018
  • Promoted from previous position within chambers
  • Working more specifically for the Civil Law team
  • Responsible for a set amount of barristers diary and paperwork commitments
  • Attend workshops for designated areas of law to meet new clients
  • Answering phone calls and liaising with solicitors
  • Negotiating fees
  • Managing a shared inbox of emails, distributing as appropriate

Junior Clerk

7BR Chambers
London
03.2018 - 06.2018
  • Assisting clerks and members with the daily running of Chambers
  • Working well within a small and busy team to ensure all deadlines are met, and to a high standard
  • Daily diary and practice management of members
  • Processing of papers and briefs
  • General administration duties as required in the course of normal clerking duties including sorting post, deliveries, reception duties

Guest Services Assistant / Carillion

Partnership with Direct Line Group
Bromley
09.2017 - 03.2018
  • Reception work, answering phone calls and managing several email inboxes and director's diaries
  • AV trained
  • Providing audio and visual support for 67 meeting rooms across building
  • Security Trained, SIA licence obtained
  • Administrative aspects

Customer Service Assistant

Tesco PLC
Maidstone
05.2015 - 09.2017
  • Customer facing on a daily basis
  • Delivering fantastic customer service at all times
  • Assist other colleagues and departments with tasks
  • Organise meetings and interviews
  • Assist manager with tasks needing completion while they were absent
  • Remaining calm under pressure

Sales Assistant

Marks and Spencer, Brighton Town Centre
09.2014 - 04.2015
  • Maximise customer satisfaction with every visit by ensuring resolved issues
  • Operated within busy city-based environment
  • Answer phone calls and deal with customer queries and complaints
  • Contributed to teams as well as working independently
  • Withheld professional manner in difficult scenarios
  • Enthusiastic and optimistic

Education

Bachelor of the Arts Degree for - Media and Communication Studies

University of Sussex

A-Levels -

Maidstone Grammar School for Girls
2014

GCSEs -

Maidstone Grammar School for Girls
2012

Skills

  • Leadership
  • Works well under pressure
  • Flexible Schedule
  • Fast Learner
  • Collaborative
  • Deadline-Driven
  • Efficient
  • Excellent organisation
  • Diary management
  • Eager to learn new things
  • Work well both independently and within a team/group
  • Experienced in Outlook, Word and MS Teams

Certification

Duke of Edinburgh Award

Distinction in ESB - English Speaking Board

CMI Distinction Diploma in Level 3 Management and Leadership

Additional Information

Full and clean driving licence

References available upon request

Timeline

Early Help Worker

Tunbridge Wells Unit - Kent County Council
05.2022 - Current

Social Work Assistant

West Kent Integrated Children's Services, Kent County Council
07.2021 - 05.2022

Business Support Officer and PA

Kent County Council
08.2019 - 07.2021

Business Support Assistant

Kent County Council
01.2019 - 08.2019

Junior Civil Clerk

7BR Chambers
06.2018 - 12.2018

Junior Clerk

7BR Chambers
03.2018 - 06.2018

Guest Services Assistant / Carillion

Partnership with Direct Line Group
09.2017 - 03.2018

Customer Service Assistant

Tesco PLC
05.2015 - 09.2017

Sales Assistant

Marks and Spencer, Brighton Town Centre
09.2014 - 04.2015

Bachelor of the Arts Degree for - Media and Communication Studies

University of Sussex

A-Levels -

Maidstone Grammar School for Girls

GCSEs -

Maidstone Grammar School for Girls

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