Summary
Overview
Work History
Education
Skills
Software
Volunteering
Timeline
Generic

Eleanor Hargreaves

Graduate Student

Summary

As a recent MSc graduate in Health Psychology, building upon my BSc in Cognitive Neuroscience & Psychology, and with experience as a floor supervisor in hospitality, I possess a unique skill set that I am eager to apply in a professional setting. In a previous role, I successfully helped lead a team of 10 employees and organised team-building activities to boost staff morale and productivity. I can use my customer service skills, teamwork abilities, and knowledge of food and beverage to provide excellent service to guests. My academic background in Health Psychology adds depth to my understanding of behaviour and well-being, which I leverage to enhance guest experiences and team dynamics.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work History

Bartender/ Sever

Common & Co
08.2023 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Proactively addressed potential conflicts or disturbances among customers, maintaining a safe atmosphere for all guests.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Served high customer volumes during special events, nights, and weekends.

FOH Team Member

Hot Buttered
04.2023 - 08.2023
  • Helped organise large events which has given me experience of working well under high pressure in a professional manner.
  • Knowledge of event logistics: understanding of the event logistics, such as the seating arrangements, schedule of events, and layout of the venue.

Floor Supervisor

NAM
10.2022 - 05.2023
  • Helped manage a team of employees, including delegating tasks, providing training, and supervising performance to ensure a high level of customer service and productivity.
  • Resolved customer complaints and issues in a timely and effective manner, ensuring customer satisfaction and loyalty.
  • Strong organisational and multitasking skills, with the ability to prioritise tasks and handle multiple responsibilities simultaneously.

Bartender

NAM
04.2021 - 10.2022
  • Ability to quickly and effectively solve problems that may arise, such as dealing with difficult customers or addressing issues with drink orders.
  • Diligent in maintaining a high level of cleanliness and hygiene standards, as well as monitoring inventory levels and ordering supplies as needed.

Kitchen Assistant

Cotswold Meringues
06.2019 - 09.2020
  • Effective communication and teamwork skills, with the ability to work collaboratively with chefs, servers, and other kitchen staff.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.

Education

Bachelor Of Science - Cognitive Neuroscience & Psychology

University of Manchester
Manchester
09.2019 - 2022.07

Master of Science - Health Psychology

Manchester Metropolitan University
Manchester
09.2023 - 10.2024

Skills

Organisation and Time Management

Critical Thinking

Flexible and Adaptable

Teamwork and Collaboration

Problem-Solving

Performance improvement

Software

Microsoft Word

Excel

Microsoft Powerpoint

SPSS

Volunteering

  • Volunteer, Highway Hope Charity
    Over the past year, I organised activities such as dance sessions for vulnerable individuals and assisted in distributing essential supplies. This role strengthened my active listening skills, enabling me to understand and respond to the needs of those we supported.
  • Volunteer, Major Trauma Ward, Manchester Royal Infirmary (MRI)
    I assisted with patient data collection and provided non-clinical support on the Major Trauma Ward. I demonstrated empathy by offering emotional support to patients and helped maintain a calm, compassionate environment alongside medical staff in a high-pressure setting.

Timeline

Master of Science - Health Psychology

Manchester Metropolitan University
09.2023 - 10.2024

Bartender/ Sever

Common & Co
08.2023 - Current

FOH Team Member

Hot Buttered
04.2023 - 08.2023

Floor Supervisor

NAM
10.2022 - 05.2023

Bartender

NAM
04.2021 - 10.2022

Bachelor Of Science - Cognitive Neuroscience & Psychology

University of Manchester
09.2019 - 2022.07

Kitchen Assistant

Cotswold Meringues
06.2019 - 09.2020
Eleanor HargreavesGraduate Student