Eleanor Dunk
Manchester,Greater Manchester
Summary
Outgoing and friendly individual, with a background in sales, customer service, minor management and social media content. Highly skilled at fostering positive relationships with customers, leading to increase loyalty and retention while improving satisfaction levels. Constantly innovating services based on feedback from customers, achieving the highest quality and growing the company. Excels at time management and scheduling which is important in any workplace.
Overview
6
6
years of professional experience
Work History
Sales assistant
Sticky Chocolate Ltd
Lytham St Annes, Lancashire
05.2021 - Current
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting products, finding specific gifts and completing purchases.
- Accepted and processed cash, card and mobile payments using POS systems.
- Built lasting relationships with clients through customer service interactions and knowledge of products.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
Waitress assistant and Barista
Pepe's Cafe Lytham
Lytham St Annes, Lancashire
05.2020 - 12.2020
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Arranged tables and set up linens and silverware in preparation for guests.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Waitress assistant
Park View 4U Cafe
Lytham St Annes, Lancashire
06.2018 - 10.2019
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Worked with a team and alone, throughout the peak season of the business.
- Served a range of products, from ice cream and coffee to serving birthday parties and other large groups.
Education
GCSEs - Maths, English, History, Double Science, Textiles, German, Business Studies
Lytham St Annes Technology and Performing Arts College
Lytham St Annes 09/2016 - 07/2021
A-Levels - Modern History, Textiles, Psychology
Cardinal Newman College
Preston, Lancashire 09/2021 - 06/2023
Bachelor of Arts (Honours) - Multimedia Journalism
Manchester Metropolitan University
Manchester 09/2023 -
Skills
- Energetic self-starter, I am always enthusiastic when working, and will continue to be throughout the job
- Multitasking and prioritisation
- Punctual
- Memorisation and recall
- Customer service oriented and after-sales care is extremely important to me, I pride myself in building strong bonds with customers
- My University course is aiding me to build on my already strong creative social media skills and communication with colleagues and customer
Timeline
Sales assistant
Sticky Chocolate Ltd
05.2021 - Current
Waitress assistant and Barista
Pepe's Cafe Lytham
05.2020 - 12.2020
Waitress assistant
Park View 4U Cafe
06.2018 - 10.2019
GCSEs - Maths, English, History, Double Science, Textiles, German, Business Studies
Lytham St Annes Technology and Performing Arts College
09/2016 - 07/2021
A-Levels - Modern History, Textiles, Psychology
Cardinal Newman College
09/2021 - 06/2023
Bachelor of Arts (Honours) - Multimedia Journalism
Manchester Metropolitan University
09/2023 -
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