Eleanor Dias
FOREST GATE
Summary
Results-driven Supply Chain & Procurement Specialist with 3+ years of experience across global procurement, order management, and customer-facing operations. Skilled in supplier sourcing, RFQ management, SAP-based PO processing, and end-to-end order fulfilment. Recognised for improving supplier relationships, driving cost efficiencies, and delivering high service standards in fast-paced environments. Secured distinction in MBA in Supply Chain Management, bringing a strong blend of technical expertise, commercial understanding, and excellent communication skills. Proven ability to collaborate cross-functionally, solve complex operational challenges, and enhance process efficiency.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Order Management Specialist
Ivanti
10.2023 - 09.2024
- Managed end-to-end order processing, improving order accuracy, reducing delays by 20% through proactive monitoring and coordination.
- Implemented tracking system for order status updates, reducing escalations by 30% and improving stakeholder satisfaction.
- Processing Orders – Enter order information into ERP and maintain ERP for accurate and complete information about particular theatre.
- Acting as liaison between sales & backend teams to ensure accurate billing and ordering. Coordinates with both internal and external stakeholders spread across globe, to ensure smooth processing of Orders; Monitors and evaluates inquiries/ order issues and provides prompt solutions.
- Process Streamlining - Make recommendations to backend processes to improve customer experience and team efficiency
- Report/Dashboard Preparation – Generate weekly / ad hoc reports as per the requirement.
Purchasing Specialist
GEP Worldwide
09.2021 - 10.2023
- Promoted from process associate to purchasing specialist within 2 years. reflecting strong performance and expertise.
- Led team of 5, conducting monthly performance evaluations and implementing process improvements, increasing team efficiency by 25% and fostering high-performing culture.
- Managing and handling flow of day-to-day procurement operations for location based in US.
- Rigorous Review of open purchase orders, networking with Vendors, and obtaining commitments for Delivery, which ensures deliveries are in place as per commitments.
- Single point of contact for creating Purchase Orders and processing them in SAP and internal Tools like ERPs
- Streamlined bidding, PO creation, and issue resolution processes in SAP, reducing order delays by 20% and improving on-time delivery compliance by 18%.
- Proactively working towards KPI and SLA, avoiding any issues and reverting with possible solutions to team leads in case any issues are reported.
- Extracted and analysed SAP data to prepare weekly and monthly reports, enhancing procurement visibility and supporting informed decision-making by 30%.
- Collaborated with cross-functional teams to align procurement activities with project timelines, improving interdepartmental coordination and reducing bottlenecks by 20%.
- Implemented best practices and trained new joiners on procurement processes and SAP functionalities, improving onboarding efficiency by 30% and creating knowledge-sharing environment.
Education
MBA - Supply Chain Management
University of East London
London 09.2024 - 10.2025
Skills
- SAP applications familiarity
- Microsoft Excel (VLOOKUP, Pivot Tables, Data Analysis)
- ERP & MRP Systems
- Stakeholder Management &Time Management
- Multitasking & Prioritization
- Procurement Compliance & Documentation
- Purchase Order (PO) Creation & Management
- Order fulfilment strategies
- Purchasing processes
- Data Interpretation & Reporting
- Adaptability & Flexibility
- Teamwork & Collaboration
- Resilience in Fast-Paced Environments
Certification
- Master's in Supplychain Management.
- Microsoft Office Tools
- SAP ERP certifications
- Strategic Sourcing of Suppliers
- SAP Material Management Certification
Languages
English
Advanced
Timeline
MBA - Supply Chain Management
University of East London
09.2024 - 10.2025
Order Management Specialist
Ivanti
10.2023 - 09.2024
Purchasing Specialist
GEP Worldwide
09.2021 - 10.2023