Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Hi, I’m

ELEANOR CLARKE

ILKESTON,Derbyshire
Every problem is a gift—without problems we would not grow.
Tony Robbins
ELEANOR CLARKE

Summary

Accomplished Customer Service Representative of 30 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Highly adaptable and passionately seeks new challenges.

Overview

25
years of professional experience

Work history

Temple Spa
Ilkeston, Derbyshire

Lifestyle Consultant
06.2017 - 05.2019

Job overview

  • Offered a "At home spa" experience. Enabling customers to sample high quality products with the ability to purchase and book their own spa experience to acquire extra benefits and discounts
  • Met budget targets through responsible planning and resource allocation.
  • Planned and executed new strategies to increase sales.
  • Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
  • Maintained clean, safe working environments to eliminate accident risks.
  • Identified key areas for improvement to increase positive mental and physical wellbeing.
  • Built positive relationships with clients to encourage continued class attendance.
  • Welcomed new and returning clients, cultivating inclusive space.
  • Demonstrated safe equipment use for minimised risk of injury or damage.
  • Developed positive habits focused on improving overall health, wellbeing and life satisfaction.
  • Discussed client skin care needs and recommended featured products to align with skin type and preferences.
  • Provided expert skincare and home care advice, recommending relevant retail products to aid overall profits.
  • Advised clients on suitable treatments and skincare products offered.
  • Provided hygiene care to patients, ensuring skin integrity and accurately observing, recording and reporting on changes to minimise damage.
  • Performed various facials using carefully selected products to suit individual skin needs.
  • Promoted monthly skincare packages to clients, employing effective upselling and cross-selling strategies to consistently exceed sales targets.
  • Provided clients with personalised skincare recommendations to support maintenance of healthy skin.
  • Demonstrated skincare and makeup techniques to promote products and educate customers.

Ryman
Ilkeston

Deputy manager
06.2012 - 03.2014

Job overview

  • Optimised team training and staff development.
  • Developed team communications and information for meetings.
  • Troubleshot problems and diagnosed system faults.
  • Guided teams in product merchandising and inventory management.
  • Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
  • Met budget targets through responsible planning and resource allocation.
  • Planned and executed new strategies to increase sales.
  • Operated equipment to exceed production targets.
  • Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
  • Diffused challenging situations using conflict management techniques.
  • Prepared range of written communications, documents and reports.
  • Handled a high number of inbound calls per day.
  • Maintained clean, safe working environments to eliminate accident risks.
  • Operated tills to accurately process cash and credit card transactions.
  • Prepared timely and accurate financial reporting and analysis.
  • Trained and mentored employees to maximise team performance.
  • Inspected products and services to comply with quality standards.
  • Planned rotas to maintain high service levels while minimising payroll costs.
  • Presented KPI reports, outlining achievements and improvement pathways.
  • Supervised sales staff to drive KPI achievement.
  • Prepared and action continually changing sales and product promotions.
  • Managed the inventory effectively to make sure low stock levels were replenished promptly.
  • Processed weekly stock deliveries to maintain accurate order numbers and inventory records.
  • Referenced weekly sales and promotional signage to verify and enforce correct pricing.
  • Managed the inventory effectively to make sure low stock levels were replenishes promptly. This also included discovering any ongoing stock issues and when they were likely to be resolved.
  • Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
  • Checked and processed incoming deliveries, unpacking and storing with care to avoid stock damage.


Rymans
Ilkeston

Senior Sales
01.2010 - 05.2012

Job overview

  • Resolved customer queries using in-depth product and service knowledge.
  • Processed customer information safely and confidentially for continued compliance with data protection regulations.
  • Provided high-quality support across administrative tasks of end-to-end sales.
  • Responded to inbound customer email, telephone and social media enquiries promptly.
  • Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
  • Drove customer retention, building engaging relationships through every interaction.
  • Maintained sales documentation and customer records in company database.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.
  • Met departmental training requirements to consistently improve standard of work.
  • Worked flexible hours, covering nights, weekends and bank holidays.


Rymans
Ilkeston

Sales Assistant
03.2008 - 01.2010

Job overview

  • Promoted sales and special offers for discounts and merchandise options.
  • Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
  • Explained products' benefits and value, engaging customers in new stock to drive sales.
  • Showcased product features and benefits to drive sales.
  • Kept up-to-date on available inventory and new stock lines to efficiently answer customer questions regarding purchasing options.
  • Provided helpful, attentive sales support to generate positive customer feedback.
  • Liaised with potential customers to determine needs and provide recommendations.
  • Kept sufficient inventory supply and stock on shelves and in storerooms.
  • Managed transactions with high accuracy to achieve smooth till reconciliations.
  • Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
  • Promoted special offers and loyalty programme with upselling skills.
  • Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
  • Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
  • Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
  • Liaised with customers to determine needs, provide recommendations and upsell services.
  • Processed cash and card payments during busy shopping periods to minimise customer waiting times.
  • Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
  • Boosted sales and improved customer satisfaction by providing attentive, personalised client services.
  • Received, processed and organised deliveries within tight deadlines.
  • Spoke clearly and eloquently to deliver professional telephone sales and marketing services.
  • Informed the manager of any product faults discovered.
  • Used outstanding communication and cooperation skills to build productive, profitable customer relationships.
  • Affixed price and security tags on new stock before they reached the shop floor.
  • Offered customers convincing product and service advice, upselling add-on items for increased daily profits.
  • Tidied, swept and mopped the stock room and shop once every day.
  • Kept a clean, smart professional appearance, maintaining polished company image.
  • Managed service counters effectively, attending to customer needs efficiently to reduce wait times.
  • Learnt about new ranges of products and promotion to boost personal sales performance successfully.
  • Listened intently to customer complaints and successfully addressed them or referred them to management.
  • Researched products for customers online and through the inventory and ordered them if possible
  • Kept shop floor environments spotlessly clean, tidy and orderly, maintaining first-class brand image.
  • Approached clients regularly to offer them expert product knowledge assistance.
  • Operated POS systems accurately and efficiently, reducing queue times for optimised customer experiences.
  • Grasped new concepts and processes quickly, adapting effectively to job demands.
  • Provided flexible working patterns to meet demands of peak business trading hours.
  • Provided faultless customer care from initial greeting to purchase completion.
  • Processed orders for customers after payments and kept them informed of any delays.
  • Communicated clearly with other sales staff to provide faultless care throughout customer journeys.
  • Managed the inventory effectively to make sure low stock levels were replenished promptly.
  • Organized front-end and window displays, applying merchandising standards to enhance shopping experiences.
  • Maintained thorough product knowledge to offer customers reliable, accurate purchase advice.

Argos

Seasonal Sales Assistant
09.2007 - 01.2008

Job overview

  • Covered high-volume shopping Christmas seasonal shifts.
  • Remained calm and efficient to deliver quality service during busy and fast-paced shifts.
  • Processed card, cash, voucher and contactless payments at checkout with precision.
  • Maintained exceptional store cleanliness through regular sweeping, vacuuming, mopping and dusting.
  • Maintained upbeat and engaging store environment to welcome customers and encourage sales.
  • Resolved customer objections and disputes with patience and professionalism.
  • Enthusiastically greeted customers within seconds of arrival to maintain service efficiency.
  • Upsold and cross-sold additional products to maximise sales opportunities.
  • Promptly processed sales using POS software.

The Gate Inn, Awsworth

Bartender
12.2004 - 09.2006

Job overview

  • Confirmed ages of customers to identify eligibility and discontinued service to intoxicated guests.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Collected, washed and put away glassware between guests.
  • Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction.
  • Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
  • Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
  • Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
  • Maintained facility compliance with health codes, sanitation requirements and licence regulations.
  • Processed cash, credit card and voucher payments to fast track process.
  • Cleared tables, wiped countertops and disposed trash to maintain sanitation standards.
  • Washed and rinsed glasses, plates and utensils to maintain hygiene standards.
  • Made product recommendations to customers based on preferences.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.

Coral

Betting Manager
04.2003 - 10.2005

Job overview

  • Explained and interpreted rules of gaming institutions to interested customers for compliance reasons.
  • Inspected and reported gaming equipment faults, flaws or problems to managers for repairs or service.
  • Educated players on rules and table etiquette to uphold friendly, competitive gaming settings.
  • Retained in-depth familiarity with a variety of games, keeping abreast of new misconduct and cheating strategies.
  • Completed accurate and timely documentation of monetary transactions, minimising patron wait times.
  • Maintained socially-appropriate conduct during operations, escalating cases of misbehaviour to security staff as required.
  • Monitored gaming and betting operations to ensure house rules and regulations were adhered to.
  • Greeted customers with regular communication throughout visits to ensure first-class services were being provided.
  • Communicated with customers to ascertain gaming needs, complaints or issues for appropriate service delivery.
  • Hedged or refused bets by assessing risk levels and prospective rewards.
  • Reconciled accounts by auditing cash and other remittances against recorded transactions to minimise company losses.
  • Entered data in company systems to help with calculating odds and payouts and retained betting records for audits.
  • Managed cash flow by maintaining adequate cash and chip quantities for gaming needs.
  • Maximised sales revenue by announcing odds and encouraging betting on various gaming avenues.
  • Supervised players' actions, identified indicators of additive gambling and alerted supervisors to intervene and offer assistance.
  • Observed gaming rules and regulations during bookmaking for compliance with government legislation.
  • Produced and submitted reports from gaming activities to supervisors, helping management with revenue forecasting and growth planning initiatives.
  • Trained staff on running betting activities to expand talent pool and boost customer enjoyment.
  • Computed and announced results of games, following gaming rules to produce fair and just outcomes.
  • De-escalated conflict to prevent incidents and maintain patron safety.
  • Adhered to ethical code of conduct for gambling.
  • Identified and removed cheating players following procedure.

The Mundy Arms, Heanor

Front of House Team Member
10.2001 - 09.2003

Job overview

  • Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
  • Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
  • Kept tables clean and presentable by clearing glassware, cutlery and crockery from tables when finished.
  • Maintained safe hygiene and food handling standards for full compliance.
  • Regularly liaised with kitchens to obtain an extensive understanding of food's ingredients, menu selection and allergens.
  • Answered external calls at front of house, managing matters including taking reservations, resolving complaints and delivering knowledge on menus.
  • Assisted in providing friendly, relaxing and professional environments by going the extra mile to assist customer needs.
  • Managed walk-in, online and telephone reservations.
  • Performed additional tasks to keep dining room running smoothly.
  • Assisted in mixing, developing and pouring drinks when required by bar staff, creating drinks including cocktails, coffees and soda.
  • Maintained extensive knowledge of menu and specials range by reviewing menus and communicating with chefs daily.
  • Took phone calls and responded to front of house emails, managing matters including bookings, general enquiries and availability.
  • Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
  • Greeted new customers, answered initial questions and took drink orders.
  • Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
  • Delivered bills to tables and processed cash and card payments.
  • Supported kitchen staff during busy restaurant periods by plating meals and preparing ingredients.
  • Maintained extensive understanding of current offers, menu items and seasonal dishes.
  • Resolved customer complaints promptly, escalating larger operational concerns to management.
  • Showed customers to their seats upon arrival, providing menus while communicating specials for upselling purposes.
  • Assisted in delivering food and drinks to tables when required by bar and kitchen staff, completing during busy restaurant periods.
  • Shined and polished silverware, glasses and other cutlery items during quieter periods.
  • Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Confidently managed customer requests by listening actively to concerns and providing positive solutions.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.

The Vinyl Corporation

Sales and Customer Service Representative
02.2000 - 07.2001

Job overview

  • Managed client communications by answering phones and corresponding through email.
  • Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly.
  • Demonstrated courtesy, respect and patience in dealing with customers to comply with company policies and procedures.
  • Practised upsell and cross-sell promotions to gain leads and increase profits.
  • Navigated designated demographics to expand client network and cater to needs.
  • Addressed customer queries to provide information regarding product specifications and uses.
  • Processed documentation to record sales, warranties and service program sign-ups.
  • Informed customers of promotions and special offers to increase sales and revenue.
  • Evaluated customer preferences and needs to establish productive and long lasting relationships.
  • Reviewed existing accounts to generate or follow through sales leads, targeting wider audience.
  • Developed short-term and long-term goals to meet sales targets and increase customer retention.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Evaluated issues and concern to determine importance and urgency, prioritising and escalating complaints to manager.
  • Participated in ongoing training to broaden knowledge, acquire more skills and improve performance.
  • Registered customer information on database to retain accurate records and enable tracking history.

BHS-Nottingham

Key Holder
03.1998 - 11.1999

Job overview

  • Encouraged add-on accessory sales to boost outfit styling and increase average customer spends.
  • Delivered daily staff briefings on productivity and sales targets, coaching staff to deliver KPIs.
  • Demonstrated exceptional skill in visual merchandising techniques, creating eye-catching displays for increased customer footfall.
  • Monitored sales teams productivity and morale, inspiring and motivating to maintain first-class store service.
  • Provided one-to-one staff coaching and mentoring, nurturing confidence and ability to achieve brand goals.
  • Stayed updated on product specifications, availability and pricing to answer cashier and customer queries.
  • Distributed money to cashiers at shift start, collected till contents at end-of-shift and arranged for secure storage of cash to prevent losses.
  • Managed authorisations on POS systems, verifying transactions before authorising actions to protect company interests.
  • Helped store management with developing promotions by suggesting approaches based on sales trends and customer requests.
  • Retrieved items from shop floor, shelves and displays upon request by checkout teams or customers to replace purchased items.
  • Checked merchandise to confirm correct storage, display and labelling, instructing staff on corrective actions to attract customers.
  • Processed refunds and exchanges, documenting reasons for returns for audit and accounting purposes.
  • Designed work and break schedules for cashier staff, scheduling based on quieter periods and shift length.
  • Managed scheduling of breaks for checkout teams based on quieter periods and shift duration.
  • Helped checkout staff assess customer IDs, checking for validity for age-restricted purchases.
  • Enforced compliance with financial standards and procedures to protect customers' data from unauthorised disclosure, theft or loss.
  • Maintained store's shrink awareness program to address inventory shrinkage or theft, minimising negative effects on business operations.
  • Handled customer disputes and complaints by offering solutions aligned with company's best practices.
  • Closely monitored cashier operations to tend to colleagues requiring assistance.
  • Trained recruits on accounting procedures and company policies, instilling cash handling discipline to minimise losses or client complaints.
  • Assisted customers in locating items on shop floor by showing item location and explaining product range.
  • Assigned tasks to cashiers based on priorities, decreasing customer wait times and lengthy queues.

Dr K Dunn

Live-In Nanny
07.1997 - 07.1998

Job overview

  • Supported mother during a difficult time (healthwise and child's paternal issues).
  • Dressed children appropriately for various weather conditions, ensuring comfort and wellbeing.
  • Cooked and served healthy meals for children and families, paying close attention to dietary requirements.
  • Maintained clean, tidy living areas, minimising accident risks and maximising family comfort.
  • Used compassionate communication and attentive listening skills to build positive, nurturing relationships with children and families.
  • Handled day-to-day household tasks including cleaning, laundry and meal preparation.
  • Changed babies nappies regularly, keeping them clean and dry for optimised health and comfort.
  • Prepared fun, engaging educational activities targeted to specific ages, aiding academic development.
  • Performed bedtime routines to exact child needs, maintaining calm, peaceful environments to aid positive sleep habits.
  • Utilised experience within early years education to support children with intellectual, social and emotional development.
  • Supervised children while parents were on multi-day trips.
  • Engaged children with games, quizzes and puzzles.
  • Established and maintained relaxing night time schedule to encourage good sleeping habits.
  • Promoted good behaviours using positive reinforcement.
  • Modelled appropriate social behaviours to encourage children's social and emotional development.
  • Took children on outings to local parks and playgroups, encouraging play with others.
  • Communicated with parents to provide daily feedback about child's development and progress.
  • Read with children to improve reading skills.
  • Provided healthy meals and snacks to meet children's dietary needs.
  • Administered medication and minor first aid to sick and injured children.
  • Created safe environment for children by removing hazards and enforcing appropriate boundaries.
  • Built and maintained positive relationships with parents and children to win trust.
  • Met child's hygienic needs by changing nappies, helping with hand washing and potty training.
  • Undertook appropriate educational activities with children to nurture children's interests.
  • Ensured safety and security of children at all times, within and outside of home environments.

The Ilkeston Department Store
Ilkeston, Derbyshire

Store assistant
09.1994 - 06.1997

Job overview

  • Guided customers to locate products or alternative items.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Maintained spotless store presentation through regular cleaning, organising and tidying.
  • Practised safe and secure stock handling methods, reducing product damage and loss.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Promptly identified and retrieved items in stock room to maximise sales opportunities.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.

Education

Institute of Customer Service

NVQ Level 2 from Apprenticeship in Customer Services
10.2009 - 02.2010

South East Derbyshire College

NNEB. Diploma from Nursery Nursing

The Kimberley School
Nottingham, NGM

GCSEs from Child Care

The Kimberley School
Nottingham, NGM

GCSEs from French

The Kimberley School

GCSEs from English Literature

The Kimberley School
Nottingham, NGM

GCSEs from English Language

The Kimberley School

GCSEs from Maths

The Kimberley School

GCSEs from Modern History

The Kimberley School
Nottingham, NGM

GCSEs from Science

Skills

  • Financial analysis
  • Organised multitasker
  • Customer needs analysis
  • Sales techniques
  • Customer retention tactics
  • Telephone skills
  • Customer Service
  • Extensive product knowledge
  • Payment Processing
  • Sales management
  • Promotional campaigns
  • Store Management
  • Staff coaching
  • Strategic decision-making
  • Quick decision-making
  • Conflict resolution expertise
  • Team motivation
  • Ability to train
  • Strong delegating abilities
  • Department management
  • Production reporting
  • Customer relationship building
  • Stock management
  • Customer relations
  • Cash handling
  • Effective communication skills
  • Product expertise
  • Customer assistance
  • Excellent timekeeping
  • Consultative selling
  • Brand awareness
  • Product demonstrations
  • Active selling
  • Merchandising proficiency
  • Excellent telephone manner
  • Visual merchandising
  • Confident communicator
  • Opening and closing procedures
  • Enthusiastic communicator
  • Stock merchandising
  • After-sales care
  • Front-Of-House (FOH) procedures
  • Suggestive selling
  • Food preparation
  • Hospitality expertise
  • Inventory control
  • Challenge 25 policy
  • Bar deep cleaning
  • Guest needs anticipation
  • Loss prevention
  • Intervention procedures
  • Cash and credit transactions
  • POS Systems
  • Housekeeping
  • Complaint management
  • Team supervision
  • Employee assessments
  • Customer liaison
  • Health and Safety Compliance
  • Dispute Resolution
  • Data handling
  • Sales strategies
  • Staffing and scheduling
  • Recruiting and interviewing
  • Stress management techniques
  • Personal development
  • Outstanding communication
  • Persuasive negotiator
  • Product knowledge
  • Sales expertise
  • Continuous improvements
  • Rapport and relationship building
  • Superb time management
  • Customer acquisition and retention
  • Sales training
  • Promotional strategies
  • Sales goal attainment

Affiliations

  • Avid reader. Loves a variety of genres but favourite are crime/detective series.
  • Zumba
  • Social simulation games. Like reading, I can totally immerse myself into the character
  • Crafting

References

References available upon request.

Timeline

Lifestyle Consultant

Temple Spa
06.2017 - 05.2019

Deputy manager

Ryman
06.2012 - 03.2014

Senior Sales

Rymans
01.2010 - 05.2012

Institute of Customer Service

NVQ Level 2 from Apprenticeship in Customer Services
10.2009 - 02.2010

Sales Assistant

Rymans
03.2008 - 01.2010

Seasonal Sales Assistant

Argos
09.2007 - 01.2008

Bartender

The Gate Inn, Awsworth
12.2004 - 09.2006

Betting Manager

Coral
04.2003 - 10.2005

Front of House Team Member

The Mundy Arms, Heanor
10.2001 - 09.2003

Sales and Customer Service Representative

The Vinyl Corporation
02.2000 - 07.2001

Key Holder

BHS-Nottingham
03.1998 - 11.1999

Live-In Nanny

Dr K Dunn
07.1997 - 07.1998

Store assistant

The Ilkeston Department Store
09.1994 - 06.1997

South East Derbyshire College

NNEB. Diploma from Nursery Nursing

The Kimberley School

GCSEs from Child Care

The Kimberley School

GCSEs from French

The Kimberley School

GCSEs from English Literature

The Kimberley School

GCSEs from English Language

The Kimberley School

GCSEs from Maths

The Kimberley School

GCSEs from Modern History

The Kimberley School

GCSEs from Science

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ELEANOR CLARKE