Eleanor Chaliman
Summary
Experienced Recruitment Coordinator with a demonstrated history of managing end-to-end interview processes, onboarding, and HR documentation across various industries including legal, finance, and technology. Proven ability to handle high volumes of interviews and meetings efficiently while maintaining compliance with SLA/KPI timeframes. Skilled in file and records management, pre-employment screening, and interview facilitation. Adept at fostering positive customer relations and executing strategic sales initiatives. Career goal: To leverage extensive recruitment expertise to drive talent acquisition strategies in dynamic organisations.
Overview
13
13
years of professional experience
Work history
Recruitment Coordinator for Legal & General Investment Management
Resource Solutions
01.2024 - 03.2025
- Manage the end-to-end interview scheduling process from requests through to interview confirmations.
- Managing the reference inbox, issuing employment, visa, and tenancy references to permanent employees.
- Assist the recruitment team with the coordination of a high volume of interviews and meetings to be set up as required.
- Supervised central inboxes and trackers, maintaining compliance with established SLA/KPI timeframes.
- Monitored timeframes to ensure consistency with daily and weekly deadlines.
Talent Acquisition Coordinator
Ricoh Europe, in partnership with InterQuest Group
04.2022 - 05.2023
- Fully responsible for the recruitment process from the offering to completion.
- Generated consistent weekly reports detailing current roles.
- Supervised HR onboarding documentation process, updating new hire information promptly.
- Managed integration of permanent candidates in company database (Pump).
- Managed job postings through the Talent Link ATS platform.
- Facilitated in-person and virtual interviews efficiently, and managed calendars for optimal interview scheduling.
- Assisted with the internship team, screening, and booking interviews for the candidates.
Recruitment Coordinator for HSBC
Resource Solutions
08.2021 - 04.2022
- Coordination of interviews, booking them into multiple diaries, and tracking on the ATS.
- Organized a substantial number of interviews by collaborating with hiring managers, HR, external providers, and direct candidates within the client group.
- Ensuring all aspects of interviews and assessments are booked in a timely and accurate manner, and addressing any potential issues timely.
- Formatted job descriptions for internal and external job boards.
- Execute assignment modifications across diverse platforms.
Strategic Partnership- Post Rental Queries
Booking.com
11.2019 - 11.2020
- Resolved customer complaints and queries after car rental.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Created welcoming, positive experiences for customers through deep understanding of products and services.
- Handled high volume of calls, email queries, and customer relations investigations professionally.
- Proficient at performing multiple tasks in a fast-paced environment.
- Assisted the Leading and Development team with the training of new employees on company operations, policies, and services.
Customer Relations Advisor
Rentalcars.com
08.2013 - 11.2019
- Investigated and resolved customer inquiries and complaints post rental
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Proven ability to handle large volume calls, email queries, customer relations investigation in a professional and courteous manner
- Ability to multitask in a busy, demanding environment
- Assisted Leading and Development team with training of new employees of company operations, policies, and services
Account Manager
UK Card Services Limited
04.2013 - 08.2013
- Performed business to business (B2B) outbound sales
- Presented product in a structured and professional way, upsold, and promoted additional services
- Managed customer personal accounts
- Maintained and developed relationships with existing customers via telephone and email
Sales Consultant
Grecotel Amirandes
- Maintained a consultative sales approach to understand customer needs and recommend relevant offerings in a 5
- Exclusive Resort
- Evaluated inventory and deliveries, optimising strategies, processes, and procedures
- Conducted on-site product demonstration to highlight features, answered customer questions and redirect concerns toward positive aspects
Airport Business Lounge Manager
GoldAir Handling
04.2012 - 10.2012
- Managed and organised new Commercial Important Person (CIP) business lounge of the Heraklion airport 'Nikos Kazantzakis'
- Greeted VIP customers, managed Business Lounge Memberships
- Performed passengers check in and monitored arrivals and departures
Education
Human Resources and Marketing Management -
University of Hertfordshire
Athens Skills
- Recruitment
- Onboarding process management
- HR policies and procedures
- Pre-employment screening
- Interview facilitation
- Onboarding knowledge
- Self-Motivated attitude
- File and records management
Timeline
Recruitment Coordinator for Legal & General Investment Management
Resource Solutions
01.2024 - 03.2025
Talent Acquisition Coordinator
Ricoh Europe, in partnership with InterQuest Group
04.2022 - 05.2023
Recruitment Coordinator for HSBC
Resource Solutions
08.2021 - 04.2022
Strategic Partnership- Post Rental Queries
Booking.com
11.2019 - 11.2020
Customer Relations Advisor
Rentalcars.com
08.2013 - 11.2019
Account Manager
UK Card Services Limited
04.2013 - 08.2013
Airport Business Lounge Manager
GoldAir Handling
04.2012 - 10.2012
Sales Consultant
Grecotel Amirandes
Human Resources and Marketing Management -
University of Hertfordshire
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