Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Eleanor Briant

Salisbury,Wiltshire

Summary

Resourceful and reliable professional with notable communication and copywriting skills, particularly adept in customer service and administrative support. Detail-oriented and driven worker, proficient in maintaining meaningful relationships with both internal teams and external clients. Looking to develop career within a creative industry, bringing passion and initiative to a dynamic team.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work history

Community Experience Agent

Depop
London
03.2025 - Current
  • Engaged with clients as the final point of contact, providing excellent customer service resulting in user retention
  • Investigated payment and fraud-based client issues, handling sensitive data in compliance with GDPR
  • Resolved complex queries involving abuse, implementing prior Samaritans Training
  • Exceeded company's KPI targets across all boards, including CSAT and Total Resolution Rate

Office Assistant

Woolley & Wallis Salisbury Salerooms
Salisbury, Wiltshire
02.2024 - 09.2024
  • Liaised with clients both in-person and remotely, providing exceptional customer service and acting as the first point of contact for prospective sellers and buyers
  • Assisted all departments in varying capacities, ranging from scheduling appointments to organising and running fine-art auctions
  • Streamlined administrative processes, ensuring team-wide efficiency and consistent accessibility of up-to-date information

Customer Love Team Member

Butternut Box
London
10.2021 - 01.2024
  • Liaised with clients over a number of online channels, including phone calls, social media and live chats, providing award-winning customer service and consistently enhancing users' experiences
  • Created company-wide, award-winning weekly newsletter which highlighted positive customer engagement
  • Developed macros and copy used team-wide for customer relations
  • Generated weekly data reports in compliance with GDPR
  • Assisted onboarding process for new hires by providing training on user issues

Retail Supervisor

GLOBALLS
Brighton, East Sussex
03.2019 - 08.2021
  • Handled complicated customer queries adeptly enhancing overall client satisfaction.
  • Trained and supervised new staff members, ensuring efficiency and seamless operations.
  • Oversaw cash handling procedures, ensuring accuracy and security.
  • Held site keys and was responsible for the opening and closing of the site.

Administrative Assistant

YMCA Fairthorne Group
Southampton, Hampshire
06.2017 - 01.2019
  • Organised and archived company files, streamlining an effective cataloguing system
  • Initiated and filed purchase orders and invoices, maintaining high level confidentiality of sensitive information at all times

Education

Bachelor of Arts - History of Art

University of Sussex
Brighton
09.2017 - 06.2021

Skills

  • Exceptional customer support through a variety of channels
  • Accomplished written and verbal communication skills
  • Copywriting proficiency, particularly adept at maintaining the relevant tone of voice required while adding creative flair
  • Detail-oriented and meticulous attitude, able to prioritise tasks and manage a complex workload
  • Resilience to stressful situations, acting as the final point of contact with a client and resolving issues while maintaining user retention
  • Adaptable and proficient in following initiative, always amenable to liaise and assist other departments where needed

Affiliations

  • Charity work, regularly volunteering at a nearby animal rescue centre
  • Travel, having taken a career break to solo-travel through South America in 2024
  • Creative writing, having written and co-edited an independent zine featuring both articles and poetry
  • Music, having co-hosted a university radio show
  • Reading, particularly contemporary feminist fiction, consistently surpassing 80 novels each year
  • Yoga and dance, having studied ballet for 15 years

Accomplishments

  • A* in an Extended Project Qualification (EPQ) focusing on the under-representation of women in STEM industries
  • Samaritans Training and Engagement Programme Certificate

References

References available upon request.

Timeline

Community Experience Agent

Depop
03.2025 - Current

Office Assistant

Woolley & Wallis Salisbury Salerooms
02.2024 - 09.2024

Customer Love Team Member

Butternut Box
10.2021 - 01.2024

Retail Supervisor

GLOBALLS
03.2019 - 08.2021

Bachelor of Arts - History of Art

University of Sussex
09.2017 - 06.2021

Administrative Assistant

YMCA Fairthorne Group
06.2017 - 01.2019

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Eleanor Briant