Eleanor Barraclough
Shipley
Summary
As a motivated and adaptable professional with a diverse background in customer service, hospitality, retail, and the digital and financial sectors, I am committed to delivering exceptional customer experiences. I excel in fast-paced environments where attention to detail, communication, and problem-solving are key. My experience includes data processing, financial transactions, and digital customer service solutions. With a proven track record of reliability, teamwork, and initiative, I’m eager to bring my skills to a new opportunity in Canada. I’m confident that my hands-on experience and passion for outstanding service will make me a valuable asset to any team.
Overview
10
10
years of professional experience
Work History
Senior Digital Content Developer
Skipton Building Society
08.2021 - Current
- Participated in brainstorming sessions to generate innovative ideas for content strategies that aligned with company goals and objectives.
- Streamlined the content creation process by implementing a content management system, improving overall efficiency.
- Cultivated strong relationships with subject matter experts to produce accurate and authoritative content on a variety of topics.
- Conducted extensive research on industry trends to ensure the production of timely and informative content.
- Identified target audiences to analyze characteristics, behavior, and media habits.
- Increased website traffic by consistently creating search engine optimized articles and blog posts.
- Edited and proofread colleagues'' work to maintain high-quality standards across all published materials.
- Enhanced user experience by developing engaging and relevant content for various digital platforms.
- Created comprehensive style guides, ensuring consistent voice and tone across all company communications.
- Worked closely with designers to create visually appealing graphics that complemented written content, improving audience engagement.
- Tracked performance metrics using analytics tools, identifying opportunities for improvement in future content initiatives.
- Completed accurate and polished formatting in line with publishing standards prior to submission.
- Built, established and maintained relationships with sources.
- Created content for websites and online publications.
- Managed competing deadlines with efficiency.
Digital Content Developer
Skipton Building Society
01.2020 - 08.2021
- Managed competing deadlines with efficiency.
- Created content for websites and online publications.
- Prepared and submitted professional proposals to select publishers to outline works, promotional skills and literary experience.
- Completed accurate and polished formatting in line with publishing standards prior to submission.
- Built, established and maintained relationships with sources.
- Worked across several CMS', adhering to accessibility, sign off and quality assurance standards.
Branch Customer Service Representative
Skipton Building Society
08.2019 - 01.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Identified opportunities for process improvements within the branch, leading to streamlined workflows that resulted in more effective client interactions.
- Mentored new employees, sharing best practices for efficient task completion and excellent customer care.
- Facilitated the resolution of complex customer concerns by liaising with appropriate departments and stakeholders.
- Managed cash drawer effectively, balancing daily transactions and conducting audits as needed.
- Stayed current on industry trends, using knowledge to better serve customers'' financial needs through relevant advice.
- Strengthened customer relationships through personalized service and follow-up communications.
- Processed transactions accurately and securely, maintaining strict adherence to financial regulations and bank policies.
- Improved customer retention rates by proactively identifying potential issues and offering solutions.
- Provided exceptional support during peak periods, handling a high volume of customer requests without compromising quality of service.
- Contributed to a positive work environment, fostering collaboration among colleagues for improved branch performance.
Customer Service Advisor
Skipton Building Society
11.2018 - 09.2019
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Continuously sought opportunities for personal development through ongoing training programs.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Meal Preparation and Delivery
Sodexo Food Service
09.2017 - 11.2018
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed time effectively, balancing multiple tasks while maintaining high-quality service standards.
- Adhered to all company policies, procedures, and guidelines for consistent performance standards.
- Completed necessary paperwork accurately and promptly to facilitate smooth operations.
- Contributed positively to team environment by offering support, sharing insights, and collaborating on process improvements.
- Ensured timely and accurate completion of all necessary food service documentation, including inventory records, order forms, and financial statements.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Sales Assistant
W.BOYES and CO.LIMITED
09.2016 - 09.2017
- Prevented loss by closely monitoring inventory levels, identifying discrepancies early, and taking corrective action where necessary.
- Managed multiple priorities simultaneously during high-traffic periods, maintaining composure under pressure while providing superior service levels at all times.
- Increased upselling success with effective product demonstrations and persuasive sales techniques.
- Provided exceptional service for a positive shopping experience, resulting in repeat customers.
- Reduced wait times for customers, ensuring prompt attention to their needs while maintaining high-quality service standards.
- Assisted in training new hires on company policies, best practices, and relevant software programs to ensure seamless integration into the team.
- Boosted sales revenue by recommending suitable products based on customer needs.
- Facilitated smooth transactions with accurate cash handling skills and proficiency in using point-of-sale systems efficiently.
- Supported the achievement of operational goals, consistently completing tasks within designated deadlines.
Barmain and Waitress
The Slater Arms Public House
08.2015 - 09.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Front of House Employee
Elixir White Hair and Beauty
09.2014 - 08.2016
- Performed opening and closing duties diligently, ensuring the salon was ready for optimal operations each day.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
High School Diploma -
South Craven School
Keighley07.2018
Skills
- Content Strategy Development
- Creative Writing
- Content Marketing
- User Research
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Teamwork and Collaboration
- Adaptability and Flexibility
- Analytical Thinking
Timeline
Senior Digital Content Developer
Skipton Building Society
08.2021 - Current
Digital Content Developer
Skipton Building Society
01.2020 - 08.2021
Branch Customer Service Representative
Skipton Building Society
08.2019 - 01.2020
Customer Service Advisor
Skipton Building Society
11.2018 - 09.2019
Meal Preparation and Delivery
Sodexo Food Service
09.2017 - 11.2018
Customer Service Sales Assistant
W.BOYES and CO.LIMITED
09.2016 - 09.2017
Barmain and Waitress
The Slater Arms Public House
08.2015 - 09.2016
Front of House Employee
Elixir White Hair and Beauty
09.2014 - 08.2016
High School Diploma -
South Craven School
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