Eleanor Barraclough
Shipley
Summary
As a motivated and adaptable professional with a diverse background in customer service, hospitality, retail, and the digital and financial sectors, I am committed to delivering exceptional customer experiences. I excel in fast-paced environments where attention to detail, communication, and problem-solving are key. My experience includes data processing, financial transactions, and digital customer service solutions. With a proven track record of reliability, teamwork, and initiative, I’m eager to bring my skills to a new opportunity in Canada. I’m confident that my hands-on experience and passion for outstanding service will make me a valuable asset to any team.
Overview
10
10
years of professional experience
Work History
Senior Digital Content Developer
Skipton Building Society
Skipton, United Kingdom
08.2021 - Current
- Participated in brainstorming sessions to generate innovative ideas for content strategies that aligned with company goals and objectives.
- Streamlined the content creation process by implementing a content management system, improving overall efficiency.
- Cultivated strong relationships with subject matter experts to produce accurate and authoritative content on a variety of topics.
- Conducted extensive research on industry trends to ensure the production of timely and informative content.
- Identified target audiences to analyze characteristics, behavior, and media habits.
- Increased website traffic by consistently creating search engine optimized articles and blog posts.
- Edited and proofread colleagues'' work to maintain high-quality standards across all published materials.
- Enhanced user experience by developing engaging and relevant content for various digital platforms.
- Created comprehensive style guides, ensuring consistent voice and tone across all company communications.
- Worked closely with designers to create visually appealing graphics that complemented written content, improving audience engagement.
- Tracked performance metrics using analytics tools, identifying opportunities for improvement in future content initiatives.
- Completed accurate and polished formatting in line with publishing standards prior to submission.
- Built, established and maintained relationships with sources.
- Created content for websites and online publications.
- Managed competing deadlines with efficiency.
Digital Content Developer
Skipton Building Society
Skipton, United Kingdom
01.2020 - 08.2021
- Managed competing deadlines with efficiency.
- Created content for websites and online publications.
- Prepared and submitted professional proposals to select publishers to outline works, promotional skills and literary experience.
- Completed accurate and polished formatting in line with publishing standards prior to submission.
- Built, established and maintained relationships with sources.
- Worked across several CMS', adhering to accessibility, sign off and quality assurance standards.
Branch Customer Service Representative
Skipton Building Society
Skipton, United Kingdom
08.2019 - 01.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Identified opportunities for process improvements within the branch, leading to streamlined workflows that resulted in more effective client interactions.
- Mentored new employees, sharing best practices for efficient task completion and excellent customer care.
- Facilitated the resolution of complex customer concerns by liaising with appropriate departments and stakeholders.
- Managed cash drawer effectively, balancing daily transactions and conducting audits as needed.
- Stayed current on industry trends, using knowledge to better serve customers'' financial needs through relevant advice.
- Strengthened customer relationships through personalized service and follow-up communications.
- Processed transactions accurately and securely, maintaining strict adherence to financial regulations and bank policies.
- Improved customer retention rates by proactively identifying potential issues and offering solutions.
- Provided exceptional support during peak periods, handling a high volume of customer requests without compromising quality of service.
- Contributed to a positive work environment, fostering collaboration among colleagues for improved branch performance.
Customer Service Advisor
Skipton Building Society
Skipton, United Kingdom
11.2018 - 09.2019
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Continuously sought opportunities for personal development through ongoing training programs.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Meal Preparation and Delivery
Sodexo Food Service
Keighley, United Kingdom
09.2017 - 11.2018
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed time effectively, balancing multiple tasks while maintaining high-quality service standards.
- Adhered to all company policies, procedures, and guidelines for consistent performance standards.
- Completed necessary paperwork accurately and promptly to facilitate smooth operations.
- Contributed positively to team environment by offering support, sharing insights, and collaborating on process improvements.
- Ensured timely and accurate completion of all necessary food service documentation, including inventory records, order forms, and financial statements.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Sales Assistant
W.BOYES and CO.LIMITED
Skipton, United Kingdom
09.2016 - 09.2017
- Prevented loss by closely monitoring inventory levels, identifying discrepancies early, and taking corrective action where necessary.
- Managed multiple priorities simultaneously during high-traffic periods, maintaining composure under pressure while providing superior service levels at all times.
- Increased upselling success with effective product demonstrations and persuasive sales techniques.
- Provided exceptional service for a positive shopping experience, resulting in repeat customers.
- Reduced wait times for customers, ensuring prompt attention to their needs while maintaining high-quality service standards.
- Assisted in training new hires on company policies, best practices, and relevant software programs to ensure seamless integration into the team.
- Boosted sales revenue by recommending suitable products based on customer needs.
- Facilitated smooth transactions with accurate cash handling skills and proficiency in using point-of-sale systems efficiently.
- Supported the achievement of operational goals, consistently completing tasks within designated deadlines.
Barmain and Waitress
The Slater Arms Public House
Skipton, United Kingdom
08.2015 - 09.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Front of House Employee
Elixir White Hair and Beauty
Keighley, United Kingdom
09.2014 - 08.2016
- Performed opening and closing duties diligently, ensuring the salon was ready for optimal operations each day.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
High School Diploma -
South Craven School
Keighley07.2018
Skills
- Content Strategy Development
- Creative Writing
- Content Marketing
- User Research
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Teamwork and Collaboration
- Adaptability and Flexibility
- Analytical Thinking
Timeline
Senior Digital Content Developer
Skipton Building Society
08.2021 - Current
Digital Content Developer
Skipton Building Society
01.2020 - 08.2021
Branch Customer Service Representative
Skipton Building Society
08.2019 - 01.2020
Customer Service Advisor
Skipton Building Society
11.2018 - 09.2019
Meal Preparation and Delivery
Sodexo Food Service
09.2017 - 11.2018
Customer Service Sales Assistant
W.BOYES and CO.LIMITED
09.2016 - 09.2017
Barmain and Waitress
The Slater Arms Public House
08.2015 - 09.2016
Front of House Employee
Elixir White Hair and Beauty
09.2014 - 08.2016
High School Diploma -
South Craven School