Summary
Overview
Work history
Education
Skills
Custom
References
Timeline
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Eleanor Barber

Kings Lynn,Norfolk

Summary

I am dedicated worker with expertise in customer relationship management and service orientation, excelling in compliance monitoring and staff development. Proven ability to enhance customer loyalty through loyalty programmes, effective communication and organisational skills. Adept at delegating effectively, managing stockrooms, and handling money with precision. I am committed to developing myself and my team adapting a culture of problem-solving within the team.

Overview

5
5
years of professional experience
2028
2028
years of post-secondary education

Work history

Supervisor

Toolstation
Kings Lynn, Norfolk
07.2024 - Current
  • Conducted performance reviews with employees for personal development plans and probationary reviewing.
  • Kept the store in line with safety regulations including, fire alarm testing, manual handling training and the relevant safety implementation documents that had to be updated and filed.
  • Assisted in recruitment process' for hiring staff members.
  • First aid trained for the work environment.
  • Collaborated closely with the store manager for planning promotional events successfully like our new catalogue launches that include store layout changing.
  • I am currently completing my level 3 qualifications in team leadership and management alongside working as a supervisor.

Sales Executive

AMA waste management
Kings Lynn, Norfolk
08.2023 - 09.2023
  • Responded promptly to customer queries providing accurate information and a quote for the services
  • Utilised computer systems proficiently meaning tasks completed more efficiently.
  • Negotiated best possible prices for an increased margin of profit levels.

Sales Advisor - Senior Sales Advisor

Toolstation
Kings Lynn, Norfolk
07.2021 - 08.2023
  • Overall I have worked towards a high standard leading to an opportunity to progress as a senior member of staff, being responsible for duties such as:
  • Banking procedures like ordering change for the store, cashing up the safes at the end of the day, opening and closing the store
  • Maintained a clean, organised retail environment to enhance customers shopping experience.
  • Established great rapport with customers transforming them to trade (credit limited business account) and club members ( similar to trade but without the need for a business as there is no credit involved) to foster repeat business.
  • Trained new employees and monitored development through out their probationary period.
  • Worked successfully at KPIs, keeping the team involved and motivated to hit targets including charity work targets of raising £1200 over 12 months

Sales Assistant

Matalan
Kings Lynn, Norfolk
10.2020 - 07.2021
  • Managed till operations smoothly, reducing waiting time for customers.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.

Education

GCSEs - English-A* Maths-B Sociology-B Science-B History-B

King Edward VII Academy
King's Lynn, Norfolk
09.2015 - 06.2020

A-Levels - Sociology and Economics

King Edward Vii Academy
Kings lynn, Norfolk
05.2022

Skills

  • Customer relationship management
  • Delegating effectively
  • Stockroom management
  • Customer loyalty programs
  • Compliance monitoring
  • Staff development
  • Service orientation
  • Performance evaluation
  • Organisational skills
  • Communication skills
  • Money handling
  • Problem-solving


Custom

Actively involved with extra curricular activities, like interact working with the Purfleet Trust in Kings Lynn organising fundraisers and charity events to raise money for people in need in the local area., Social team building skills, Concept creation and execution

References

References available upon request.

Timeline

Supervisor

Toolstation
07.2024 - Current

Sales Executive

AMA waste management
08.2023 - 09.2023

Sales Advisor - Senior Sales Advisor

Toolstation
07.2021 - 08.2023

Sales Assistant

Matalan
10.2020 - 07.2021

GCSEs - English-A* Maths-B Sociology-B Science-B History-B

King Edward VII Academy
09.2015 - 06.2020

A-Levels - Sociology and Economics

King Edward Vii Academy

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Eleanor Barber