Summary
Overview
Work history
Education
Skills
Training
Timeline
Generic

Eleanor Baguley

St Albans

Summary

Accomplished professional with expertise in contract management, skilled in project management, leadership and client liaison. Demonstrates proficiency in budget management and project coordination, ensuring seamless operations and effective team supervision. Skilled in health and safety protocols and crisis management, with a strong focus on problem solving and communication skills.

Overview

20
20
years of professional experience

Work history

Estates and Facilities Operations Manager

Capita
London
07.2022 - Current
  • Management of the Hard and Soft FM Contract in the Hertfordshire and Outer North West London area for Central London Community Hospitals NHS Trust
  • Working with a variety of FM companies, building landlords and PFI hospitals
  • Managing a team of Estates Managers and Administrators
  • Identifying and delivering small works and feeding into Capital Works annual plan
  • Ensuring compliance to relevant Quality, Health, Safety and Environmental legislation
  • Liaising with stakeholders at different levels
  • Dealing with unforeseen issues and managing business critical incidents

Hard FM Compliance Manager

ISS
06.2021 - 07.2022
  • Managed Compliance for Central London Community Healthcare NHS Trust for the Hard FM provider, ISS.
  • Ensured that statutory, mandatory and routine maintenance was completed in compliance with the contract and to current legislation
  • Managed Compliance administrators
  • Reviewed service reports, insurance inspections, the Concept CAFM system and audit reports, identified rectification works, sourced quotations
  • Contractor management
  • Attended client meetings and provided technical advice

Business Development Manager

ph Water Technologies
02.2021 - 06.2021
  • Business Development for a water treatment and air hygiene company
  • Managing a sales pipeline
  • Raising quotations and arranging works
  • Maintaining communication with clients

PFI Hard FM Contract Manager

Skanska
09.2019 - 12.2020
  • Contract Manager for the Hard FM Contract at St Bartholomew’s Hospital
  • Ensured the Hard FM Contract was delivered to meet the quarterly and annual forecast, safely and in compliance with relevant legislation
  • Maintained excellent relationships internally, with contractors and with the Barts NHS Trust and Project Company
  • Managed a team of 30 including Electrical, Fabric and Mechanical Shift Engineers, Stores Operatives and Estates Officer
  • Responsible for Health & Safety, Environmental and Quality on the project
  • Attended performance meetings, responded to client information requests and complaints, planned upcoming works with the client and internal team
  • Managed contractors and dealt with emergency situations
  • During my time as Contract Manager I completed a 6 month secondment to Royal Papworth Hospital to cover the General Manager Hard FM role for a team of around 30 including Engineers, Hard and Soft FM Helpdesk, Operations Team and Capital Projects Team

Water Package Manager

Skanska
04.2017 - 09.2019
  • Appointed Responsible Person for Water at Barts and Royal London Hospitals
  • Ensured compliance to the Water Safety Plan, the Trust Corporate Water Policy and to legislation including ACoP L8 2013, HSG 274 parts 2 and 3 and HTM 04-01
  • Chaired monthly Water Safety Group meetings
  • Reported at the Barts Health Trust Infection Control meetings and Water Committee meetings to deliver technical reports and raise concerns as appropriate
  • Audited on-site records and aided external and internal audits
  • Ensured that PPM tasks and remedial works were completed and recorded in site log books and the CAFM system Concept
  • Managed subcontractors

Business Development Manager

Guardian Water Treatment Ltd
02.2013 - 04.2017
  • Account Managed Water Treatment and Water Hygiene contracts within the FM and private sectors
  • Managed and sustained circa £450,000 portfolio per annum
  • Sales activities such as quote writing and sales calls
  • Managed existing customers, ran review meetings, audited log books, identified remedial works
  • Supervised a team of water hygiene engineers
  • Delivered Legionella Awareness Training courses to clients
  • Represented the company during audits with Environment Health Officers and the HSE

Customer Service Technician

H2O Chemicals Ltd
08.2008 - 02.2013
  • Sales and water treatment service role
  • Responsible for a portfolio circa £250,000 per annum
  • Delivered internal technical training courses to staff
  • Provided technical advice and support

Legionella Risk Assessor

Hertel Services
11.2006 - 08.2008
  • Produced Legionella Risk Assessments for a variety of premises

Laboratory Supervisor

Saint Gobain-Glass
07.2005 - 11.2006
  • Managed a busy laboratory testing raw materials and plate glass

Education

BSc - Chemistry with hons

The University of Birmingham
Birmingham

Skills

  • Contract management
  • Compliance auditing
  • Budget management
  • Project coordination
  • Stakeholder liaison
  • Health and safety
  • Problem solving
  • Crisis management
  • Communication skills
  • Time management

Training

  • City & Guilds Legionella Responsible Person
  • Modern COSHH Management
  • IOSH Managing Safely
  • BOHS P405 - Management of Asbestos in Buildings
  • City & Guilds Authorised person HVAC (HTM 03)

Timeline

Estates and Facilities Operations Manager

Capita
07.2022 - Current

Hard FM Compliance Manager

ISS
06.2021 - 07.2022

Business Development Manager

ph Water Technologies
02.2021 - 06.2021

PFI Hard FM Contract Manager

Skanska
09.2019 - 12.2020

Water Package Manager

Skanska
04.2017 - 09.2019

Business Development Manager

Guardian Water Treatment Ltd
02.2013 - 04.2017

Customer Service Technician

H2O Chemicals Ltd
08.2008 - 02.2013

Legionella Risk Assessor

Hertel Services
11.2006 - 08.2008

Laboratory Supervisor

Saint Gobain-Glass
07.2005 - 11.2006

BSc - Chemistry with hons

The University of Birmingham

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Eleanor Baguley