Eleanor Ackroyd
Barnsley,South Yorkshire
Summary
Results-driven Sales and Marketing Executive with talent for closing deals and driving revenue growth. Expert in building lasting client relationships and delivering tailored sales strategies. Consistently exceeded targets by focusing on customer needs and market trends. Knowledgeable about managing social media platforms and creating engaging content.
Overview
4
4
years of professional experience
Work History
Sales and Marketing Executive
Salon Tracker Ltd
Wakefield, West Yorkshire
07.2024 - 01.2025
- Managed client relationships from early stages of sales process through to post-sales
- Built long-term relationships with customers and generated referrals from existing clients
- Achieved and exceeded sales targets in line with client growth across all products and services
- Generated new leads and opportunities to maximise revenue
- Monitored KPIs and provided weekly, monthly and quarterly performance reporting
- Managed social media content, boosting profile views through target audience engagement
- Used social media analytics tools to track and optimise campaigns
- Increased Instagram engagement through strategic interaction with hashtags and follower comments
- Improved email marketing campaigns by enhancing deliverability for increased engagement
Barista
Starbucks
Barnsley, South Yorkshire
02.2024 - 07.2024
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge
- Totalled bills and accepted cash, card and mobile payments
Customer Service Assistant
Tesco
Penistone, South Yorkshire
10.2022 - 02.2024
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
- Assisted customers with varying questions using product knowledge and service expertise
- Checked customer ID when selling age-restricted items, following store policy
- Used cash registers and POS systems to request and record customer orders and compute transactions
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times
Waitress
Spencer's Arms Ltd
Barnsley, South Yorkshire
05.2021 - 10.2022
- Met special dietary requests with careful preparation and presentation of dishes
- Provided top-notch service to customers, improved overall dining experience
- Improved customer satisfaction by providing efficient and friendly service
- Ensured compliance with health regulations through effective cleaning practices in the dining area
- Handled cash transactions accurately, ensured balanced till at end of shift
- Demonstrated excellent multitasking abilities for timely delivery of orders
Education
Diploma of Higher Education - Events Management
Event Crowd
Online 05.2024 -
Certificate of Higher Education - Digital Marketing
Sheffield Hallam University
Sheffield, SHF 09.2023 - 05.2024
A-Levels - Sociology
Huddersfield New College
Huddersfield, Kirklees 09.2021 - 06.2023
A-Levels - Business
Huddersfield New College
Huddersfield, Kirklees 09.2021 - 06.2023
A-Levels - Economics
Huddersfield New College
Huddersfield, Kirklees 09.2021 - 06.2023
GCSEs - English Language
Shelley College
Huddersfield, KIR 09.2019 - 05.2021
GCSEs - Mathematics
Shelley College
Huddersfield, KIR 09.2019 - 05.2021
GCSEs - Business
Shelley College
Huddersfield, Kirklees 09.2019 - 05.2021
GCSEs - History
Shelley College
Huddersfield, Kirklees 09.2019 - 05.2021
GCSEs - English Literature
Shelley College
09.2019 - 05.2021
GCSEs - French
Shelley College
Huddersfield, Kirklees 09.2019 - 05.2021
GCSEs - Food Technology
Shelley College
Huddersfield, Kirklees 09.2019 - 05.2021
GCSEs - Combined HT Science
Shelley College
Huddersfield, Kirklees 09.2019 - 05.2021
Skills
- Telephone customer service
- Face-to-face customer service
- Pipeline development techniques
- Customer demographics understanding
- Confident communicator
- Social media marketing and content management
- Email marketing tools
- Computer literacy
- Communication skills
- Calm under pressure
- Problem-solving
- Upselling
References
References available upon request.
Timeline
Sales and Marketing Executive
Salon Tracker Ltd
07.2024 - 01.2025
Diploma of Higher Education - Events Management
Event Crowd
05.2024 -
Barista
Starbucks
02.2024 - 07.2024
Certificate of Higher Education - Digital Marketing
Sheffield Hallam University
09.2023 - 05.2024
Customer Service Assistant
Tesco
10.2022 - 02.2024
A-Levels - Sociology
Huddersfield New College
09.2021 - 06.2023
A-Levels - Business
Huddersfield New College
09.2021 - 06.2023
A-Levels - Economics
Huddersfield New College
09.2021 - 06.2023
Waitress
Spencer's Arms Ltd
05.2021 - 10.2022
GCSEs - English Language
Shelley College
09.2019 - 05.2021
GCSEs - Mathematics
Shelley College
09.2019 - 05.2021
GCSEs - Business
Shelley College
09.2019 - 05.2021
GCSEs - History
Shelley College
09.2019 - 05.2021
GCSEs - English Literature
Shelley College
09.2019 - 05.2021
GCSEs - French
Shelley College
09.2019 - 05.2021
GCSEs - Food Technology
Shelley College
09.2019 - 05.2021
GCSEs - Combined HT Science
Shelley College
09.2019 - 05.2021
Similar Profiles
Faheem GaffarFaheem Gaffar
Transport Manager (410 Vehicles) at Tracker South AfricaTransport Manager (410 Vehicles) at Tracker South Africa
Ethan DeCristoEthan DeCristo
Lead Guide at Tracker Earth LLCLead Guide at Tracker Earth LLC
Krysten DewberryKrysten Dewberry
Disability Support Worker at NDIS Plan TrackerDisability Support Worker at NDIS Plan Tracker
Steven MarkhamSteven Markham
Workforce Planning Manager at First customer contactWorkforce Planning Manager at First customer contact
Raul MireaRaul Mirea
Warehouse Operative at Poundland DigitalWarehouse Operative at Poundland Digital