Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Eleaner Bugh

Bournemouth

Summary

Results-driven professional that thrives in a fast paced environment - with expertise in coaching team members, relationship building, and delivering customer centric-outcomes. Highly organised with strong communication, time management, and problem solving skills. Dedicated team player, proactive and well versed in handling difficult conversations.

Overview

10
10
years of professional experience
6
6
years of post-secondary education

Work History

Talent Delivery Consultant

Team Automotive Staffing
Christchurch and Poole Council, Bournemouth
04.2025 - Current
  • Conducted pre-interview screening calls to assess candidate suitability and interest.
  • Identified potential candidates for client requirements through active sourcing methods.
  • Coordinated interview schedules between candidates and clients, ensuring seamless communication.
  • Enhanced candidate database by actively reaching out to prospective talent on professional networking platforms.
  • Maintained regular follow-up with placed candidates to ensure their smooth transition into new roles.

Underwriter

Loans by MAL
Bournemouth, England
07.2024 - 03.2025
  • Evaluated circa 25 complex applications per day using expert judgement; ensured sound business decisions were made.
  • Analysed financial data to determine the risk of lending to certain cohorts of potential customers.
  • Facilitated team training sessions to enhance complaint handling skills amongst colleagues.
  • Excellent communication both internally and externally, enhancing team performance and morale.
  • Manages workload efficiently, meeting tight deadlines and maintaining high quality output of 100% internal audit feedback.
  • Worked alongside project managers to automate and streamline the application process.
  • Monitored the teams performance and provided mentoring to achieve personal and department production goals.
  • Updated company policies following feedback from customers, contributing towards improvement in services offered.

Account Manager

Amigo Loans
Bournemouth, England
01.2019 - 04.2024
  • Dedicated and Target-Driven account manager with 5 years of experience delivering exceptional customer and team outcomes
  • Analysed trends in complaints received, identifying potential areas of improvement in service delivery & provided weekly team training sessions on complaint feedback
  • A motivational and present team member with exceptional communication, time management and people skills
  • Consistent top performing agent throughout the duration of my career, 100% quality assurance score for 4 years in a row
  • Progressed within the role to be able to coach other members within the team and deliver excellent coaching feedback, trained and helped develop skills for new starters
  • Providing calls of an excellent standard to be used as examples in the training and development of staff
  • Trained to be on a specialist team to handle sensitive calls with our most vulnerable customers
  • Please see recommendation from my team manager on LinkedIn


Underwriter

RewardRate - Amigo Loans PLC
Bournemouth, England
08.2022 - 03.2023
  • Established accurate risk assessments to identify potential vulnerability indicators
  • Consistently worked as a top performer for a new start-up company, received 100% Quality Assurance feedback for every customer outcome I reached and led the way for most outcomes delivered per day
  • Consistently received outstanding customer feedback
  • Critical team player in terms of developing, implementing and challenging underwriting policies and procedures
  • Took on a more senior role within the team to help train up new starters, overseeing and authorising their decisions before applications were processed
  • Moved back to my previous role as Collections Account Manager when RewardRate could not secure the funding it needed.

Customer Advisor

B & Q
Poole
06.2015 - 01.2019
  • Managed a high-volume of customer enquiries across various channels, delivering helpful, timely and professional service.
  • Processed sales and orders accurately and efficiently, exceeding performance and productivity targets.
  • Oversaw training and mentoring of new team members, promoting productivity and quality service.
  • Rota duties for a team of 16.

Education

A-Levels -

St Edwards Sixth form
09.2014 - 07.2016

GCSE's -

St Edwards
09.2010 - 07.2014

Skills

  • Coaching team members
  • Relationship building
  • Account management
  • Fraud risk mitigation
  • Time management
  • Problem solving
  • Delivering customer centric outcomes
  • Handling difficult conversations
  • Communication skills

References

References available upon request.

Timeline

Talent Delivery Consultant

Team Automotive Staffing
04.2025 - Current

Underwriter

Loans by MAL
07.2024 - 03.2025

Underwriter

RewardRate - Amigo Loans PLC
08.2022 - 03.2023

Account Manager

Amigo Loans
01.2019 - 04.2024

Customer Advisor

B & Q
06.2015 - 01.2019

A-Levels -

St Edwards Sixth form
09.2014 - 07.2016

GCSE's -

St Edwards
09.2010 - 07.2014

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Eleaner Bugh