Elans Ozolins
Maidstone,United Kingdom
Summary
Accomplished professional with expertise in passenger service and communication, safety compliance, and risk management. Demonstrates strong team leadership and staff management skills, coupled with strategic planning and operations coordination. Proficient in customer relationship management, problem solving, and conflict resolution. Experienced in marketing and campaign execution, with a focus on time management and flexibility. Holds a full UK driving licence (Categories B and BE).
Overview
16
16
years of professional experience
2024
2024
years of post-secondary education
Work history
Train Conductor
SouthEastern LTD
Maidstone, United Kingdom
01.2024 - 09.2025
- Deliver exceptional passenger service by greeting and assisting travelers.
- Check tickets, handle fare inquiries, and provide travel information.
- Perform critical safety tasks including train dispatch, door operation, and emergency procedures.
- Communicate effectively with drivers, colleagues, and customers during disruptions or emergencies.
- Record incidents and manage fare evasion cases.
- Completed the SouthEastern Conductor Apprenticeship Programme, earning a recognized rail safety qualification.
- Work flexible shifts including nights, weekends, and holidays.
Contractor - Cold Email Campaign Specialist
XAmplifier
Chicago, USA
01.2023 - 01.2024
- Executed targeted cold email campaigns for customer acquisition.
- Developed communication strategies to increase engagement and conversions.
- Managed responsibilities independently, demonstrating adaptability and self-motivation.
Operations Manager
Easy and Quick Trans
Chicago, USA
01.2020 - 01.2023
- Led teams of dispatchers and drivers to ensure efficient transport operations.
- Developed operational policies to meet safety regulations and company standards.
- Managed delivery scheduling, routing, and customer/vendor communications.
Kitchen Manager
Hard Rock Cafe
London
01.2010 - 01.2020
- Managed kitchen staff and schedules to ensure food quality and consistency.
- Oversaw daily kitchen operations with a focus on teamwork and service standards.
Education
SouthEastern Conductor Apprenticeship Programme - Rail Safety & Customer Service Qualification
Various Professional Development Courses - Customer Service and Operations Management
Skills
- Passenger Service & Communication
- Safety Compliance & Risk Management
- Team Leadership & Staff Management
- Strategic Planning & Operations Coordination
- Customer Relationship Management
- Problem Solving & Conflict Resolution
- Marketing & Campaign Execution
- Time Management & Flexibility
- Full UK Driving Licence (Categories B and BE)
Timeline
Train Conductor
SouthEastern LTD
01.2024 - 09.2025
Contractor - Cold Email Campaign Specialist
XAmplifier
01.2023 - 01.2024
Operations Manager
Easy and Quick Trans
01.2020 - 01.2023
Kitchen Manager
Hard Rock Cafe
01.2010 - 01.2020
SouthEastern Conductor Apprenticeship Programme - Rail Safety & Customer Service Qualification
Various Professional Development Courses - Customer Service and Operations Management
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