ELANGOVAN SARAVANAN
Tullamore,Offaly
Summary
Experienced office administration manager with a strong background in back office administration and office cleanliness maintenance. Demonstrates proficiency in MS Office and database administration, ensuring efficient and organised operations. Committed to maintaining high standards of office management and seeking opportunities to further enhance administrative skills within a dynamic organisation.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Office Administration
Accenture solutions private limited
Chennai, Tamilnadu
04.2011 - 05.2022
- Managed office administration tasks, fostering a well-organised environment.
- Aided in office administration duties, improving overall operational efficiency.
- Managed office administration to ensure smooth operations.
- Enhanced team productivity by providing administrative assistance where needed.
- Compiled reports, aiding in informed decision-making processes.
- Ensured smooth operation of office equipment leading to minimal downtime.
- Improved workflow efficiency by organising and managing office files.
- Fostered professional relationships with clients to enhance customer satisfaction.
- Streamlined document processing with meticulous data entry skills.
- Exhibited excellent attention to detail whilst managing databases and spreadsheets.
- Handled confidential documents maintaining high level of discretion and integrity.
- Offered support to staff, contributing towards a positive work environment.
- Assisted HR department in recruitment process for selection of suitable candidates.
- Achieved timely completion of tasks by prioritising workload effectively.
- Answered phones, responded to emails and directed calls to designated recipients.
- Photocopied, scanned and filed documents to maintain updated documents.
- Participated in meetings and recorded minutes to maintain proper documentation.
- Worked with large volumes of data, completed accurate calculations, and presented results in required formats.
Customer service executive
Intelenet global services private limited
Chennai, Tamilnadu
05.2009 - 03.2011
- Developed strong product knowledge, customers appreciated the extra information.
- Coordinated with other departments for efficient problem resolution.
- Provided accurate information to customers, which resulted in fewer returned orders.
- Performed administrative duties efficiently; this included managing schedules, organising files and drafting correspondence.
- Maintained a clean and organised workspace, contributing to an effective work environment.
- Assisted in training new staff to ensure consistency in service delivery.
- Balanced multiple tasks simultaneously without compromising on quality of service.
- Responded to customer queries and provided excellent customer service.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Exceeded targets by delivering comprehensive and consistent service.
- Built positive customer rapport through friendly, professional communication.
- Improved customer satisfaction ratings through responsive query resolution.
Education
Master of computer applications - Computer Applications
SRM Eswari Engineering College
India 07.2005 - 06.2008
Skills
- Office administration management
- Back office administration
- Office cleanliness maintenance
- Proficiency in MS office
- Database administration proficiency
Certification
Professional Academy Diploma in Office Administration at UCD Professional Academy
Timeline
Office Administration
Accenture solutions private limited
04.2011 - 05.2022
Customer service executive
Intelenet global services private limited
05.2009 - 03.2011
Master of computer applications - Computer Applications
SRM Eswari Engineering College
07.2005 - 06.2008
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