Elaine Tilley
Chilton,County Durham
Summary
I am a committed and hard-working individual who enjoys a challenge, currently looking for new opportunities. In addition to strong communication skills, I am able to work effectively in a team. I can also demonstrate problem-solving skills and thrive under pressure. My drive and ambition ensure that I make valuable contributions to any company. I have gained excellent customer service skills in my most recent employment and my inter-personal skills are considered very good.
Overview
35
35
years of professional experience
2004
2004
years of post-secondary education
Work history
Contracts Administrator
EHL Building and Maintenance Company
01.2024 - 02.2026
- Creating and logging customer quotes
- Following up quotes with customers via email and telephone
- Processing accepted quotes, raising jobs and work distribution
- Ordering materials from suppliers
- Company vehicle management
- Carried out a weekly stock checks
- Staff workwear management
Parts Controller
Rushlift Mechanical Handling
10.2007 - 03.2023
- Overseeing a workshop and team of 30 engineers
- Parts stock management
- Sales role which involved identifying and selling forklift spare parts existing customers and the general public
- Warranty claims management
Sales Administrator
Alperton
02.2007 - 10.2007
- Sourcing and ordering parts for large projects
- Work distribution
- Use of various spreadsheets
- Use of a number of Microsoft software packages
Sales Administrator
Prima Windows
06.2004 - 02.2007
- Taking orders form trade customers and the general public
- Creating and managing customer quotes
- Taking payments
- Issuing work to the factory floor
Sales Administrator
Glasseal Double-Glazing Manufacturer
04.1995 - 12.2003
- Processing customer orders
- Issuing work to the factory floor
- Invoicing customers and collecting payments
- Ordering stock from suppliers, organising invoices for payment
- Banking cash and cheques
- Processing staff wages
Team Member
Minchella’s Ice-Cream Shop and Cafe
07.1991 - 04.1995
- Served customers in the shop and café.
Office Administrator
One Stop Systems
12.1990 - 07.1991
- General office duties
- Taking telephone orders from customers
Education
GCE - Maths, English, English Literature, History, Geography, Cookery
Redwell Comprehensive School
South ShieldsPhotography course for beginners - undefined
Bishop Auckland College
01.2022 -
Gardening Course - undefined
Houghall College
Durham 01.2024 - 01.2025
Woodworking Course - undefined
Peterlee College
Clait Typing Course -
South Tyneside College
09.1988 -
Business Admin level 2 -
Bishop Auckland College
Skills
- Customer Service
- Order processing
- Sales reporting
- Contract administration
- Microsoft office suite proficiency
- Project leadership competence
- Database management understanding
- Organisational efficiency
- Efficient time management
- Financial reporting understanding
- General administration
- Office inventory management
Hobbies and Interests
Gardening, maintaining my allotment, photography, socialising, walking, crochet
Supplementary Information
- Full, clean driving license
- References available on request
Timeline
Contracts Administrator
EHL Building and Maintenance Company
01.2024 - 02.2026
Gardening Course - undefined
Houghall College
01.2024 - 01.2025
Photography course for beginners - undefined
Bishop Auckland College
01.2022 -
Parts Controller
Rushlift Mechanical Handling
10.2007 - 03.2023
Sales Administrator
Alperton
02.2007 - 10.2007
Sales Administrator
Prima Windows
06.2004 - 02.2007
Sales Administrator
Glasseal Double-Glazing Manufacturer
04.1995 - 12.2003
Team Member
Minchella’s Ice-Cream Shop and Cafe
07.1991 - 04.1995
Office Administrator
One Stop Systems
12.1990 - 07.1991
Clait Typing Course -
South Tyneside College
09.1988 -
Woodworking Course - undefined
Peterlee College
GCE - Maths, English, English Literature, History, Geography, Cookery
Redwell Comprehensive School
Business Admin level 2 -
Bishop Auckland College