Elaine Perry
Swadlincote,Derbyshire
Summary
Goal-oriented and proactive Account Manager with extensive experience in the UK's largest B2B remarketing and automotive industries. Proven success in managing large client portfolios, driving business development, and fostering long-term relationships. Skilled in account management, sales strategy, and contract negotiation, with a focus on delivering high levels of customer service and achieving revenue targets. Strong communicator, detail-oriented, and self-motivated with the ability to thrive in fast-paced, challenging environments. Seeking a new professional challenge with a growing team.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
Work History
Operational Account Manager
British Car Auctions
Swadlincote, Derbyshire
07.2019 - Current
- Manage growing portfolio of vendors, ensuring high-quality account services.
- Develop and implement account strategies to increase client satisfaction and foster growth.
- Cultivate and maintain long-lasting client relationships through regular communication and meetings.
- Resolve escalated client issues, ensuring satisfaction and promoting client retention.
- Collaborate with cross-functional teams to improve business processes and enhance customer service.
- Monitor key performance indicators (KPIs) to track and improve account performance.
- Continuously identify opportunities for account improvement and service enhancement.
Client Services Assistant Manager
British Car Auctions
Swadlincote, Derbyshire
01.2019 - 06.2019
- Assisted in managing customer accounts, ensuring exceptional service and addressing client concerns.
- Collaborated with team members to achieve KPIs and maintain high level of customer satisfaction.
- Delivered support to clients on operational strategies to drive account growth.
- Managed resource allocation to support business objectives and ensure seamless account management.
Account Administrator RMS
British Car Auctions
Swadlincote, Derbyshire
04.2003 - 12.2018
- Effectively handled high-volume client queries and issues, delivering solutions and maintaining satisfaction.
- Built strong rapport with clients to ensure long-term relationships and repeat business.
- Managed customer accounts and consistently exceeded service expectations.
- Trained and mentored team members to enhance team performance and ensure operational success.
- Generated KPI reports to measure account performance and identify improvement opportunities.
- Acted as point of contact for senior-level queries, representing the team at leadership meetings.
Education
GCSEs - English, Maths, Science, IT Tech
NVQ Level 3 - Business & Administration
09.2001 - 01.2003
Skills
- Account Management
- Client Relationship Building
- Sales Strategy & Negotiation
- Business Development
- Conflict Resolution
- Team Leadership
- Collaboration
- Process Improvement
- KPI Monitoring & Reporting
- Customer Service Excellence
- Cross-functional Communication
- Systems & Software Proficiency
Timeline
Operational Account Manager - British Car Auctions
07.2019 - Current
Client Services Assistant Manager - British Car Auctions
01.2019 - 06.2019
Account Administrator RMS - British Car Auctions
04.2003 - 12.2018
Stephenson College Coalville - NVQ Level 3, Business & Administration
09.2001 - 01.2003
Ashby Grammar School - GCSEs, English, Maths, Science, IT Tech
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