Elaine Neale

Handled urgent and non-urgent calls from patients, public, and healthcare professionals, ensuring appropriate support and guidance.

Utilised specialist computer software to assess caller needs and facilitate access to suitable care or services.

• Worked diligently under pressure during emergency situations, prioritising patient safety above all else.
• Addressed patient queries accurately, ensuring their peace of mind regarding treatments.
• Contributed substantively towards buzz sessions, sharing thoughts and ideas to support other Healthcare Advisors.

Established and managed three weekly slimming classes to support members achieve a healthy weight loss. Provided member education on healthy eating plans during weekly sessions.

• Liaised closely with members to gather feedback on progress and challenges, enhancing support and guidance.
• Resolved member issues promptly, facilitating weight loss progress and minimising barriers.
• Attended regular consultant team meetings and reviewed group targets achieved.
• Managed volunteers operating pay desk and shop to build role confidence.
• Updated account records promptly after each transaction for accurate bookkeeping.

Contributed time and skills to support operations at Sense Charity Shop.

• Advised customers on product selection based on their needs.
• Enhanced customer satisfaction by addressing and resolving complaints efficiently.
• Managed returns process to ensure customer satisfaction and loyalty.
• Handled cash transactions accurately maintaining financial integrity.
• Enhanced visual merchandising and shop floor layout to attract customers.

Assisted patients with daily personal care routines, provided meals and household duties for improved quality of life.

• Updated and managed client records to ensure accurate monitoring of health and wellbeing.
• Maintained communication with family members to provide regular updates on patient progress.
• Attended regular meetings with the manager to give feedback on patients' progress.
• Facilitated conversations and entertainment activities with patients to enhance mental stimulation.
• Administered prescribed medications to ensure patient well-being.
• Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.

Taught primary education across multiple Worcestershire county schools as a full-time primary teacher. Within my teaching role I was also PE Co-ordinator and IT Co-ordinator overlooking the teachers' delivery of these subjects and supporting them to plan lessons effectively by integrating new ideas in these subjects.

• Managed lesson planning, delivery, and alignment with national curriculum standards.
• Mentored trainee teachers and teaching assistants providing guidance on effective classroom management techniques. Providing constructive feedback from lesson observations.
• Conducted staff meetings to enhance knowledge and improve planning and delivery of coordinated subjects.
• Regularly updated parents about their child's progress maintaining open lines of communication.
• Prepared and presented informative reports to parents
• Provided constructive feedback, verbally and through marking, to pupils on assignments, helping improve academic performance.
• Set regular and realistic targets with pupils to aim for.
• Assisted in the development of school policies.
• Managed classroom behaviour effectively, ensuring an optimal learning environment for all students.
• Adapted teaching methods to cater for diverse learning needs of students.
• Participated in continuous professional development workshops staying abreast of the latest teaching methodologies.
• Integrated digital tools into lessons, facilitating interactive learning experiences for pupils.
• Encouraged students to work together to achieve goals.
• Organised and took part in school events, outings and activities happening during weekends and evenings.
• Integrated creative learning strategies, including games and team-building exercises, to boost classroom engagement.

Managed office duties, including reception and training of junior secretaries, providing feedback to enhance their handling of day-to-day tasks.

• Managed queries in person, by phone and via email with exceptional customer care.
• Responded to customer inquiries in person, over the phone, and via email to provide accurate information.
• Fostered a welcoming environment for visitors which improved public relations image of the company.
• Updated diaries and calendars with events, appointments and holidays for efficient planning.
• Maintained company accounting records and performed data entry, ensuring accuracy in record keeping.
• Scheduled appointments for heating engineers.