Elaine McRoberts
Edinburgh,United Kingdom
Summary
Dedicated professional with a natural affinity for books and customer service, bringing excellent communication and problem-solving skills. Demonstrates strong organisational abilities and a keen eye for detail, ensuring smooth store operations and customer satisfaction. Ready to inspire, enthuse and assist customers in finding their next great read, contributing positively to the bookseller role.
Overview
13
13
years of professional experience
Work history
Bookseller - volunteer
Bethany Bookshop
Edinburgh, Midlothian
2026.01 - Current
- Demonstrate strong knowledge of different literary genres to guide customer selections.
- Confidently engage customers in conversation about books, fostering a sense of community within store.
- Provide excellent service to customers with a friendly and approachable manner.
- Resolve customer queries effectively by providing relevant information about products or services.
- Create vibrant bookstore environment, maintaining outstanding presentation, detail and localisation standards.
- Use POS Software to process cash and credit card transactions per shift with zero error.
- Regularly update book displays according to trends or seasonal themes for increased sales appeal.
Team leader - service delivery
Scottish Government
Edinburgh, Midlothian
2019.04 - 2024.10
- Devised strategies to meet organisational goals whilst maintaining high standards of service delivery for a vulnerable client group.
- Provided exceptional leadership during challenging situations, maintaining high morale and wellbeing among team members.
- Liaised with stakeholders, fostering strong relationships and understanding of distinct business needs.
- Resolved conflicts within the team swiftly, promoting harmonious work environment.
- Enhanced relationships with vulnerable clients by adapting excellent communication and problem resolution skills
- Sought client feedback regularly, identifying areas of improvement and sharing with team.
Clinical nurse manager
NHS Lothian
Edinburgh, Midlothian
2017.09 - 2018.01
- Led effective crisis management during emergency situations, ensuring minimal disruption of services.
- Maintained quality standards by monitoring service delivery, ensuring consistent compliance with clinical policies and regulatory requirements.
- Optimised budget allocation for department resources to maximise operational efficiency.
- Organised ongoing training programmes for continuous skill development of nurses.
- Fostered positive work culture amongst nursing staff through regular motivation and support.
Ward manager
NHS Lothian
Edinburgh, Midlothian
2013.04 - 2017.08
- Handled emergency situations calmly, ensuring safety and well-being of patients and staff.
- Managed complaints, facilitating proactive engagement with patients and families to ensure positive outcomes.
- Led team to achieve high levels of performance through clear communication and support.
- Fostered culture of continuous improvement within team through active encouragement and support.
- Conducted regular meetings, fostering open communication among staff members.
Education
Bachelor of Science - Mental health nursing
Edinburgh Napier University
EdinburghSkills
- Book recommendations
- Familiarity with genres
- Literary knowledge
- Product display creation
- Customer Service
- Sales techniques
- Customer engagement techniques
- Multitasking efficiency
- Resilience under pressure
- Excellent communication
Affiliations
- Reading, book-related holidays, literature evening classes, book festivals and author events.
- Live music of many genres.
- Theatre and cinema.
References
References available upon request.
Timeline
Bookseller - volunteer
Bethany Bookshop
2026.01 - Current
Team leader - service delivery
Scottish Government
2019.04 - 2024.10
Clinical nurse manager
NHS Lothian
2017.09 - 2018.01
Ward manager
NHS Lothian
2013.04 - 2017.08
Bachelor of Science - Mental health nursing
Edinburgh Napier University