Elaine Macgregor
Kirkcaldy,Fife
Summary
Driven and proactive team player committed to providing accurate and timely office administrative support. Demonstrates developed time management and communication skills to complete tasks and projects within deadlines. Applies experience to train and mentor junior administrative staff.
Overview
34
34
years of professional experience
1
1
year of post-secondary education
Work History
Office Manager
Elektrix Limited
Kirkcaldy, Fife
04.2001 - Current
- Managed 26 electricians supervising workers, enhancing productivity and driving efficiency.
- Completed payroll using SAGE to maintain comprehensive records.
- Managed payroll operations for team of employees.
- Monitored financial transactions and reconciled statements
- Prepared monthly reports, account reconciliations and financial statements (SAGE software)
- Liaised with clients to manage account enquiries and update relevant data.
- Developed professional relationships with clients to build trust, respect and reliability.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Issued purchase orders and followed up on upcoming deliveries to facilitate seamless operations.
- Negotiated pricing and contract terms
- Sourced new suppliers, negotiated contracts and managed ongoing relationships for optimum results.
- Raised all electrical test certificates, fire certificates and MCS Certificates
- Oversaw daily operations and contract management for site teams.
Production Controller Assistant
Lewis C. Grant
Kirkcaldy, Fife
08.2000 - 04.2001
- Maintaining Stock Levels
- Process Works Orders
- Collate information for manufacture, make up the Job Packets then issue to the Shop Floor
Travel Advisor
Going Places
Kirkcaldy, Fife
05.1999 - 08.2000
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
- Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.
- Confirmed payment of deposits from clients before commencing with bookings.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Processed payments and established payment plans on behalf of customers, offering multiple methods to maximise sales.
- Advised customers on visas and travel safety.
- Invoiced customers and chased up unpaid bookings to avoid payment delays and balancing issues.
Clerical Assistant / Buyer
Mirrey McGregor Electrical Limited
Kirkcaldy, Fife
09.1990 - 05.1999
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Kept inventory of office supplies and ordered new items when necessary.
- Handled basic invoicing and mail management for office staff.
- Kept office tidy, organised and stocked with supplies.
- Sorted and distributed business correspondence to correct department or staff member.
- Processed invoices and payments using accounting software.
- Greeted guests and clients with warmth and professionalism.
- Called customers with past-due invoices to request prompt payment.
- Built and managed supplier contact and maintained lasting relationships.
- Contacted suppliers to resolve price, quality and delivery issues.
- Prepared and raised purchase orders for new merchandise before stock-out.
- Focused on reducing costs by pursuing optimum contracts with top-quality suppliers.
Clerical assistant
Fife Police Headquarters
Kirkcaldy, Fife
07.1990 - 09.1990
- Organised and maintain office common areas.
- Registered visitors, guests upon arrival, providing access passes.
- Entered handwritten data into computers for easy retrieval.
Clerical Assistant
Dunnikier Primary School
Dysart, Fife
04.1990 - 07.1990
- Promoted welcoming environment while managing receptionist area and fielding requests for information.
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Wrote reports and correspondence from dictation and handwritten notes.
Education
St. Andrews High School
Kirkcaldy, FifeScottish Qualifications Certificate -
Fife College of Technology
Kirkcaldy, Fife 01.1990 - 04.1991
Skills
- Office management
- Multi-tasking ability
- Account reconciliation
- Credit and collections
- High accuracy
- Business administration
- Payroll and budgeting
- Employee management
- Contract negotiations
- Deadline driven
- Team player
Timeline
Office Manager
Elektrix Limited
04.2001 - Current
Production Controller Assistant
Lewis C. Grant
08.2000 - 04.2001
Travel Advisor
Going Places
05.1999 - 08.2000
Clerical Assistant / Buyer
Mirrey McGregor Electrical Limited
09.1990 - 05.1999
Clerical assistant
Fife Police Headquarters
07.1990 - 09.1990
Clerical Assistant
Dunnikier Primary School
04.1990 - 07.1990
Scottish Qualifications Certificate -
Fife College of Technology
01.1990 - 04.1991
St. Andrews High School
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