Elaine lloyd-thomas

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• The first point of contact for visitors necessitating the need to be friendly, approachable and helpful.
• Helped organise the office efficiency by managing incoming and outgoing correspondence and deliveries.
• Maximised administrative support to social workers by typing precise and accurate reports, often under pressure.
• Created brochures, leaflets and flyers for Foster Carers and and colleagues using Microsoft Publisher.
• Facilitator role for blind colleague who often needed documents reading out loud.
• Ensured accuracy and secrecy of data while adhering to strict rules relating to Data Protection Act.
• Ensuring telephone calls were directed to the appropriate member of staff. If not available, making a note of the message and passing it on as a matter of urgency.
• Dealing with Orders and Payments to ensure a constant supply of stationery.
• Handling confidential documents discreetly and ensuring the security at all times.

I joined this company as part of a team on a very busy call centre dealing with

gas/carbon monoxide emergencies then progressed to becoming part of their

Admin Team. This position was in a very fast paced environment,

receiving emergency calls and inputting details while keeping the caller calm and

reassured. My skills of precision, speed and accuracy were essential. The post also

involved liaising with other Transco offices, booking appointments for callers and

investigating enquiries. My role of Admin Officer involved balancing/reconciling

Customer accounts, investigating then processing data and providing information

and clarification of account details to customers. I recognised the need to work very

accurately to tight deadlines

Admin Officer – WCC, District & Children’s Services Team, Hilary Rd

Following the closure of my previous employer and ensuing redundancy I decided

to explore a totally different direction. I very much enjoyed my time as a Florist and

working as part of a friendly, creative and professional team. My duties included

• Preparing and creating Wedding and Funeral flowers

• Delivery of finished displays to customers and Funeral Directors

• Decoration of Wedding venues, balloon arches and table decorations

• Receiving Customer Orders at the counter and over the phone

• Cash handling

• Purchasing of fresh and dried materials for the shop.

• I streamlined our filing system, enhancing general office efficiency.

This post involved a diverse range of duties combining both supporting the

manager with the smooth running of the office and being the first point of contact

for Visitors and Suppliers to the company. Duties included :

• Answering and directing calls on a busy switchboard

• Greeting and assisting Visitors with appointments and related queries

• Pricing and producing Customer Invoices and Orders for goods

• Ensuring the filing system remained updated and organised

• Balancing End of Month ledgers

• Purchase Ordering of materials needed for production

• Petty Cash handling and balancing

• Despatching and booking out goods

• Preparing and typing statements and charts for Presentations,

• Cash Handling and Banking

This position included both working on the Public Reception Desk and inside the main

office. Helping members of the public further developed my interpersonal skills and

diffusing potentially difficult situations with customers. Duties included

• Resolving visitor’s queries both on the telephone and face-to-face at the

counter

• Assisting with form filling and applications

• investigating and processing customer overpayment credits

• Appraising Defaulter’s financial situations

• Setting up payment plans at Court.

I attended a course on successful Dispute Resolution and learned the value of

letting people know that I am listening, I value their opinion and I’m there to help

them.

I joined this busy Branch Banking department at their Head Office. I enjoyed being part

of a large and friendly team. My role involved :

• Calculating and rebalancing branch accounts.

• Telephone liaison with Branch Managers & Credit Card companies.

• Preparing, adjusting and investigating queries with VAT accounts

• Post sorting & distribution for the whole Department.

• Working with precision and accuracy with all financial