Elaine Jones
Hoylake,Wirral
Summary
A dedicated professional with a strong background in safe patient handling, known for honesty and a flexible nature with excellent time management skills. Demonstrates excellent communication and organisational skills, with experience managing a team of 8 staff and over 20 service users making sure all correct policies and procedures are being followed and all client's needs are met. A proven ability to work effectively in team settings from having worked in a small office space of 9, working in a community 1-1 with a colleague and working in a large store of over 200 Staff and 400+ customers over various stores. Proficient in Microsoft Office and confident on the telephone. Committed to maintaining a 'can-do' attitude and continuously seeking opportunities and extra responsibilities for professional growth.
Overview
7
7
years of professional experience
Work History
Support Worker
Options For Supported Living
Liverpool, Merseyside
04.2024 - Current
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Administered medication for 2 people daily according to schedule, promoting optimal health outcomes.
- Prepared nutritious meals that met special dietary needs of clients.
- Assisted with mobility issues enabling easier movement around the home.
- Helped achieve patient independence through guided tasks and activities.
- Provided companionship during outings contributing to an active social life for clients.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Built strong patient relationships through compassionate care and friendly rapport building.
Customer Assistant
Cheshire Oaks
11.2023 - 04.2024
- Serve customers efficiently on the shop floor and at the tills
- Deliver high-quality standards through presentation standards, availability and keeping the store clean and tidy
- Assisted and served up to 200-400 customers a day
- Work across the store to get things done right the first time within timescales
- Excellent level of digital capability and use of digital tools and applications
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Sets performance objectives for self in conjunction with line manager and in line with business plans
Care Co-Ordinator
HavenCare Wirral Limited
Heswall, Wirral
10.2022 - 10.2023
- Ensure care was provided to our clients according to all relevant policies, procedures and regulations
- Managed over 8 staff and 20 clients
- Report back to manager and HR reading any concerns with clients or staff
- Worked alongside social services to get people discharged from the hospital with a package of care
- Be accountable for the allocations of carer's rosters to ensure all our client's needs are met
- Provide assessments to potential clients to establish their individual care needs and created a person-centred approach to their care plans
- Liaised with all family, medical, professional and other resources as required
- Carry out timely spot checks, supervisions and appraisals on care staff
- Maintained excellent and accurate communication between the workforce and management
Senior Carer
TLCare NW Limited
03.2022 - 10.2022
- Supervise a team of 25 carers
- Write and edit care plans
- Trained and coached new members of staff
- Completed staff's timesheets weekly using excel and word
- Helped management to identify workflow issues and find solutions
- Take the on call of an evening / weekend
- Attend meetings with other healthcare professionals such as social workers, district nurses
- Processed a range of documentation and entered information into databases and making sure files where up to date
Caregiver
TLCare NW Limited
Hoylake, Wirral
04.2018 - 10.2022
- Daily tasks included assisting with personal hygiene, oral hygiene, feeding, dressing, turning positions and emotional support Managing clients care plans and medical equipment
- Making sure clients get a full nutritional meal multiple times a day
- Followed care and medical plan precisely
- Upheld all safety practices and always follow risk assessments
- Daily tasks including basic cleaning around the house, laundry, vacuuming, putting bins out
- Assisting in making doctors appointments and requesting a nurse if needed
- Achieved caregiver of the month for compassion and punctuality
Bartender
The Plasterers Arms
Hoylake, Wirral
01.2018 - 12.2018
- Knowledge of different beverages and prices
- Keep bar clean and well stocked
- Able to help customers pick / chose drinks
- Good customer service skills
- Aware of the laws of underage drinking
- Ability to work under pressure
Education
TQUK Level 3 - Adult Health
Realise Training
06.2022 - 3 2023
Care CertiVcate - undefined
TL Care NW Limited
Health and Social Care Level 2 - undefined
Hilbre High School
West Kirby, Wirral 09.2011 - 6 2016
English GCSE - undefined
Hilbre High School
West Kirby, Wirral 09.2011 - 6 2016
Maths GCSE - undefined
Hilbre High School
West Kirby, Wirral 09.2011 - 6 2016
Skills
- Safe patient handling
- Honest
- Flexible Nature
- Communicative
- Organisational
- Experienced in Microsoft Office
- 'can-do' attitude
- Front-of-house customer care
- 7 years of driving
- Cash handling
Custom
- Over 40 online courses completed on Careskills Academy
- Care Certificate
- Manual First Aid Course
- Moving and Handling Course
- Moving with Dignity Course
- NVQ Level 3 in Adult Health Care
Personal Information
- Date of birth: 02/06/00
- Nationality: British
Timeline
Support Worker
Options For Supported Living
04.2024 - Current
Customer Assistant
Cheshire Oaks
11.2023 - 04.2024
Care Co-Ordinator
HavenCare Wirral Limited
10.2022 - 10.2023
TQUK Level 3 - Adult Health
Realise Training
06.2022 - 3 2023
Senior Carer
TLCare NW Limited
03.2022 - 10.2022
Caregiver
TLCare NW Limited
04.2018 - 10.2022
Bartender
The Plasterers Arms
01.2018 - 12.2018
Health and Social Care Level 2 - undefined
Hilbre High School
09.2011 - 6 2016
English GCSE - undefined
Hilbre High School
09.2011 - 6 2016
Maths GCSE - undefined
Hilbre High School
09.2011 - 6 2016
Care CertiVcate - undefined
TL Care NW Limited
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