Elaine J Hollinshead
Crewe,Cheshire
Summary
Clinical Home Manager with over 30 years of healthcare experience, adept at delivering exceptional care in both private and NHS settings. Proven leadership in managing and inspiring teams, ensuring patient safety and meeting targets efficiently. Skilled in communication, team motivation, and strategic planning, seeking a leadership role in a progressive organization.
Overview
36
36
years of professional experience
1
1
Certification
Work history
Home Manager
Bupa
Middlewich, Cheshire East
10.2022 - 07.2025
- Ensured compliance with regulatory and local care standards through established guidelines.
- Oversaw recruitment processes, coaching line managers on policy adherence.
- Maintained accurate digital records, including daily notes for residents.
- Managed employee performance in accordance with established policies.
- Accountable for admission decisions, utilising team guidance and regional support.
- Fostered relationships with external partners to enhance occupancy and secure resident referrals.
- Promoted staff wellness by leveraging team strengths for optimal resident care.
- Coordinated multidisciplinary meetings to improve communication and service delivery.
- Handled difficult situations calmly whilst maintaining professionalism at all times.
- Managed budgets effectively, ensuring optimal use of resources.
- Enhanced patient care by implementing new protocols for staff training.
- Promoted continuity of care by maintaining strong relationships with external healthcare providers.
- Prioritised patient safety with regular risk assessments and safety drills.
- Facilitated professional development trainings for staff, improving their skills and knowledge base.
- Effectively managed staff rosters ensuring adequate staffing levels at all times.
- Ensured compliance with all regulatory standards through continuous monitoring and evaluation processes.
- Implemented individualised care plans, enhancing quality of life for residents.
- Oversaw maintenance activities within care home; guaranteed safe living environment for all residents.
- Took charge of recruitment process for new employees; selected candidates best suited for vacant job roles.
- Conducted regular audits to maintain high standards within the home.
- Established open lines of communication between staff, residents and their families promoting transparency.
- Provided emotional support to residents, increasing their comfort and happiness levels.
- Worked closely with families to understand resident needs, resulting in personalised care plans.
- Adapted swiftly to changing circumstances; ensured smooth operations even during crisis situations.
- Maintained high standard of cleanliness throughout facility to promote health and wellbeing.
- Registered with Care Quality Commission (CQC) for 3 years
- Reviewed elderly residents' ability to take care of themselves and planned appropriate support.
- Recruited and trained compassionate staff to provide high quality care services.
- Maintained up-to-date knowledge of and enforced health and safety precautions in social care practices.
- Supervised and evaluated staff work, providing constructive feedback for improved services.
- Safeguarded elderly residents under care, meeting individual health and wellbeing needs.
- Built and maintained helping relationships with elderly residents and their families.
- Collaborated with health and welfare providers, boards and funding bodies on service provisions.
- Coordinated welfare programmes and care services for elderly patients.
- Worked within local communities to promote social awareness and care.
- Evaluated impact of social care and identified opportunities to improve service.
- Applied holistic approach to social services, maintaining long-term wellbeing of elderly residents.
- Provided overall direction and management for care service, and facility.
- Established daily priorities and coordinated general daily tasks to maintain smooth-running operations.
- Continuously assessed quality of care services, implementing appropriate quality assurance processes in line with contractual and regulatory standards.
- Effectively managed operations to care for 54+ service users and coordinate 70 staff members.
- Guided staff to execute safe and effective interventions to manage behaviours that challenge.
- Expertly translated safeguarding policies into practice within residential setting to enhance protection of service users.
- Attended regular training to develop expertise in people management and care service provider regulations.
- Recruited and trained high-quality healthcare providers to perform best practices in home care.
- Oversaw budget, managed expenditures and practised cost-effective measures.
Clinical Deputy Manager
Bupa
Middlewich, Cheshire East
10.2021 - 07.2022
- Delivered clinical leadership, enhancing resident care quality across Care Home staff.
- Monitored compliance with local standards and CQC regulations to ensure adherence.
- Conducted audits to maintain high operational quality and identify improvement areas.
- Coached staff on clinical practices to promote residents' independence and dignity.
- Managed tailored safeguarding training, addressing issues per established protocols.
- Ensured medication management complied with Bupa policy and regulatory requirements.
- Performed preadmission assessments to determine suitability for admission.
- Collaborated with Home Manager on clinical audits, developing actionable improvement plans.
Ward Manager
Spire HealthCare
Wrexham, North Wales
03.2020 - 09.2021
- Managed assessment, planning, implementation, and evaluation of patient care within clinical teams.
- Executed audits, developing action plans to address performance deficiencies.
- Ensured compliance with healthcare standards while overseeing risk management and governance.
- Led service delivery in alignment with key performance indicators, enhancing departmental efficiency.
- Promoted health and safety practices to maintain secure environments.
- Safeguarded patient privacy and dignity throughout all care processes.
- Facilitated staff development through mentorship programmes and knowledge sharing initiatives.
- Conducted regular meetings, fostering open communication among team members.
Clinical Services Manager
BMI South Cheshire Hospital
Crewe, Cheshire East
05.2014 - 02.2020
- Strategically planned clinical services while managing daily operations of inpatient wards.
- Ensured compliance with CQC KLOE standards with guidance from Director of Clinical Services.
- Advocated for patient safeguarding through effective communication with care teams.
- Conducted performance reviews to drive continuous improvement in service quality.
- Maintained detailed records for accuracy and transparency in reporting procedures.
- Collaborated with departments to deliver integrated healthcare services, enhancing patient outcomes.
- Provided leadership to clinical staff, ensuring adherence to hospital initiatives.
- Ensured compliance with national health regulations, improving safety standards organisation-wide.
Registered Nurse
BMI South Cheshire Hospital
Crewe, Cheshire
03.2014 - 05.2014
- Led clinical shifts as deputy for Sister/Charge Nurse, ensuring operational efficiency.
- Conducted initial patient assessments to identify health needs promptly.
- Championed safeguarding initiatives for children, enhancing safety standards.
- Advocated for service improvements to increase care value and effectiveness.
- Maintained exceptional customer service through detailed care planning.
- Implemented care services, evaluating adherence to quality standards.
- Responded effectively to emergencies, prioritising patient safety consistently.
- Mentored junior nursing staff, contributing to departmental professional development.
Registered Nurse Ward (Bank)
BMI South Cheshire Hospital
Crewe, Cheshire
01.2012 - 03.2014
- Administered medication to manage symptoms, ensuring patient stability.
- Monitored vital signs to maintain optimal health conditions.
- Assisted doctors during examinations and procedures, enhancing operational efficiency.
- Championed mental health awareness among colleagues, reducing stigma around psychiatric illnesses.
- Mentored junior nursing staff to foster professional development within department.
- Coordinated discharge planning with social workers to facilitate smooth transitions home.
- Collaborated with healthcare professionals in complex case management meetings, optimising holistic patient wellness approach.
- Executed responsibilities in accordance with Registered Nurse role requirements.
Registered Nurse (Bank)
Mid Cheshire Hospitals Foundation Trust
Crewe, Cheshire East
09.2009 - 05.2012
- Registered with Reserve Nursing Register at Leighton Hospital to enhance specialty knowledge.
- Maintained expertise in A&E within Emergency and Surgical Assessment Units.
- Ensured compliance with NMC code, upholding ethical standards in service delivery.
- Collaborated with multidisciplinary team to improve patient outcomes.
- Utilised Registered Nurse (Child) qualification to provide care in Child and Adolescent Unit.
- Facilitated communication between families and doctors to foster trust.
- Delivered compassionate end-of-life care, alleviating distress for families and patients.
- Monitored vital signs and ensured patient stability during ward duties.
Paediatrics’ Sister – (Band 7) A&E Department
Mid Cheshire Hospitals Foundation Trust
Crewe, Cheshire East
08.2003 - 09.2009
- Led care for critically ill patients, ensuring clinical excellence across departments.
- Coordinated shifts to prioritise patient care effectively.
- Fostered communication with Consultants and emergency services, enhancing collaboration.
- Organised Consultant review clinic, showcasing time management skills.
- Developed educational packages on paediatric care for sick or injured children.
- Implemented care plans, optimising patient outcomes.
- Supported staff in delivering paediatric emergency care within A&E.
- Acted as CAMHS representative in A&E, advocating for patient rights and needs.
Senior Registered Nurse A&E Department
Mid Cheshire Hospitals Foundation Trust
Crewe, Cheshire East
07.1993 - 08.2003
- Optimised shift management to align with departmental demands, enhancing efficiency.
- Delivered high-quality care to patients across various specialties and age groups.
- Coordinated medical and nursing teams during critical resuscitation scenarios.
- Triaged patients using Manchester Triage System to improve treatment timelines.
- Executed venepuncture, cannulation, suturing, and plaster casting with precision.
- Completed advanced life support courses for adults and children, including trauma training.
- Mentored junior nurses to foster skill development and professional growth.
- Conducted regular ward rounds to monitor patient progress.
Registered Nurse Orthopaedic Unit
Mid Cheshire Hospitals Foundation Trust
Crewe, Cheshire East
06.1990 - 01.1993
- Delivered high-standard nursing care for elective and trauma patients.
- Led ward team, optimising workflow through effective task delegation.
- Conducted thorough medicine rounds to ensure accurate medication administration.
- Assessed pain control measures in acute pain services, implementing effective strategies.
- Prepared patients for elective and emergency surgical procedures.
- Provided comprehensive post-operative care to facilitate optimal recovery.
- Coordinated discharge planning during multidisciplinary team meetings to enhance efficiency.
- Responded swiftly to emergencies, prioritising patient well-being and safety.
Junior Registered Nurse Care of the Elderly
Mid Cheshire Hospital trust
Crewe, Cheshire East
05.1989 - 05.1990
- Conducted initial patient assessments to identify health needs and concerns efficiently.
- Responded swiftly to emergencies, safeguarding patient well-being.
- Educated patients on disease management, promoting effective self-care.
- Delivered compassionate end-of-life care, alleviating distress for families.
- Collaborated with healthcare professionals to enhance patient wellness outcomes.
- Maintained rigorous infection control standards, minimising cross-contamination risks.
- Ensured strict adherence to NMC code, upholding ethical standards in service delivery.
- Coordinated discharge planning with social workers, facilitating smooth transitions home.
Education
Higher National Diploma - Children’s Nursing
University of Liverpool
Chester 04/2002 - 04/2003
GCSEs - Pre Nursing Course
South Cheshire College
Crewe06.1985
Skills
- Senior leadership and strategic management
- Process improvement and transformation
- Business development and operational strategy
- Training and mentoring programs
- High-performing team building
- Cost savings and risk reduction
- Customer relationship management
- Change management and compliance
- Continuous improvement initiatives
- Performance management and goal setting
- Personal development strategies
- Recruitment and retention practices
- Staff rota coordination
Accomplishments
- Achieved World Class Status 3 in consecutive staff surveys, an incredible recognition within Bupa care Services that also led to Customer 1st award.
- In February 2024, I achieved recognition from my Managing Director for demonstrating the Bupa Values, Brave, Responsible & Caring for not only my role as Home Manager but also combining the role as the Clinical Deputy Manager maintaining a Green internal inspection, based on the new CQC framework for inspections.
- In February 2016 I was selected to represent BMI during an international management process in Italy
- Following our CQC inspection in September 2016 I have embedded our strategy and supported the Director of Clinical Services to improve our rating.
Certification
- Certified Nurse- Registered Nurse (Adult)
- Certified Nurse- Registered Nurse (Child)
Reading, Cooking, Concerts & Music
Qualified Football Coach - FA Coaching Badges Level 1 & 2
References
References available upon request.
360 Degree Feedback
- On a recent 360-degree feedback exercise my results showed that my strengths were.
- Collaboration-I work co-operatively with others to overcome conflict and build towards a common goal.
- Creativity-I come up with new ideas and original solutions to move things forward
- Critical thinking-I approach problems and arguments by breaking them down systematically and evaluating them objectively
- Empathy- I readily identify with other people’s situations and can see things clearly from their perspective
- I go “above and beyond” what is required
- Supportive, good time management and works hard
Timeline
Home Manager
Bupa
10.2022 - 07.2025
Clinical Deputy Manager
Bupa
10.2021 - 07.2022
Ward Manager
Spire HealthCare
03.2020 - 09.2021
Clinical Services Manager
BMI South Cheshire Hospital
05.2014 - 02.2020
Registered Nurse
BMI South Cheshire Hospital
03.2014 - 05.2014
Registered Nurse Ward (Bank)
BMI South Cheshire Hospital
01.2012 - 03.2014
Registered Nurse (Bank)
Mid Cheshire Hospitals Foundation Trust
09.2009 - 05.2012
Paediatrics’ Sister – (Band 7) A&E Department
Mid Cheshire Hospitals Foundation Trust
08.2003 - 09.2009
Senior Registered Nurse A&E Department
Mid Cheshire Hospitals Foundation Trust
07.1993 - 08.2003
Registered Nurse Orthopaedic Unit
Mid Cheshire Hospitals Foundation Trust
06.1990 - 01.1993
Junior Registered Nurse Care of the Elderly
Mid Cheshire Hospital trust
05.1989 - 05.1990
Higher National Diploma - Children’s Nursing
University of Liverpool
04/2002 - 04/2003
GCSEs - Pre Nursing Course
South Cheshire College
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