Elaine Hammonds
Skegness,Lincolnshire
Summary
Experienced working in team leadership, sales, administration and customer relations. Reliable, loyal and have strong communicate skills. I have a positive confident attitude and cheerful personality and never shy away from a new challenge. I love to explore new territories that will not only challenge me professionally but also develop my knowledge and potential further. I am very flexible with my time.
Overview
11
11
years of professional experience
4039
4039
years of post-secondary education
Work history
Holiday Homes Sales Advisor, Bookings & Administration
Country Meadows Holiday Park
Ingoldmells, United Kingdom
01.2023 - 11.2024
- Coordinating the day to day running of the office and communicating with the maintenance department making sure tasks are reported and completed
- Social media marketing
- Building up customer rapport and prospect lists, leading to holiday home sales, in person, telephone or email
- Welcoming visitors and assisting where necessary
- Raising invoices and taking payments
- Delivered excellent customer service by addressing and resolving queries
- Provided comprehensive after-sales support, ensuring customer satisfaction
- Resolved customer complaints swiftly, maintaining company reputation
- Worked extended hours during holiday season managing high customer footfall
Front Of House Assistant
Embassy Theatre
Skegness, United Kingdom
01.2021 - 11.2024
- Working for a 1200 capacity venue based in Skegness, Responsible for ensuring the safety and security and all attendees
- Ensure a welcoming atmosphere with exceptional levels of customer service, check event tickets and direct all event attendees to their seats
- Respond appropriately to all emergencies, maintaining appropriate safety regulations and assisting in evacuation procedures where necessary
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Ensured smooth operation with attention to cleanliness and orderliness of the front house area.
- Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.
Receptionist
Aldervale Vets
01.2018 - 01.2023
- Producing estimates, invoices & taking payments
- Enhanced customer satisfaction by efficiently managing all front desk enquiries
- Handled appointment scheduling to ensure smooth daily operation
- Managed a high volume of phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environmen
- Booking appointments & surgical procedures & advising on pre & post procedure care
- Ordering and dispensing of medication and stock control
- Upheld confidentiality with sensitive information handling procedures.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
Holiday Home Sales Advisor, Holiday Bookings Advisor & Administration
Coastfields Leisure
01.2014 - 01.2018
- Overseeing the running of one of the many holiday parks in the company, this combined all my skills as a leader, bookings administrator and holiday home sales advisor, selling finance, looking after caravan owners and visitors
- Liaising with many booking sites to advertise and sell the company holidays
- Overseeing all the pricing for the company, price tracking and comparing, changing all online prices to match current offers
- Social media marketing
- Building up customer rapport and prospect lists, leading to holiday home sales
- Communicating with the maintenance department and promptly rectifying any issues that might arise
- Increased sales through effective negotiation and persuasion techniques
- Provided comprehensive after-sales support, ensuring customer satisfaction
- Worked extended hours during holiday season managing high customer footfall
- Handled high volume of inbound calls, ensuring minimal waiting times for callers
Education
Emergency First Aid - at work
RLSS
Managing Customer Conflict In Hospitality -
High Speed Training
Customer Service Skills
High Speed Training
OCR Level 1 certificate for IT users - Word processing, Spreadsheets, Database
First College
NVQ /A Level Equivalent - Hairdressing Level 2, Hairdressing Level 3, Beauty Level 2, Promotional Activities Level 3, Student Assessor Level 3, Key Skills Level 3
Skegness College of Vocational Training
Skegness, Lincolnshire 01.1994 - 01.1998
GCSE - Art & Design, English, English Literature, French, Mathematics, Science, Business Studies, Information Studies
Skegness Grammar School
Skegness, Lincolnshire 01.1989 - 01.1994
Skills
- Active selling
- Outstanding customer service
- Driven and self-motivated
- Sales calls
- Full UK Driving Licence
References
Available upon request
Affiliations
- I like to challenge myself physically & mentally. I have taken on various challenges over the years including parachute jumps, trekking The Great Wall of China & and the most recent was The Yorkshire Three Peaks.
Timeline
Holiday Homes Sales Advisor, Bookings & Administration
Country Meadows Holiday Park
01.2023 - 11.2024
Front Of House Assistant
Embassy Theatre
01.2021 - 11.2024
Receptionist
Aldervale Vets
01.2018 - 01.2023
Holiday Home Sales Advisor, Holiday Bookings Advisor & Administration
Coastfields Leisure
01.2014 - 01.2018
NVQ /A Level Equivalent - Hairdressing Level 2, Hairdressing Level 3, Beauty Level 2, Promotional Activities Level 3, Student Assessor Level 3, Key Skills Level 3
Skegness College of Vocational Training
01.1994 - 01.1998
GCSE - Art & Design, English, English Literature, French, Mathematics, Science, Business Studies, Information Studies
Skegness Grammar School
01.1989 - 01.1994
Emergency First Aid - at work
RLSS
Managing Customer Conflict In Hospitality -
High Speed Training
Customer Service Skills
High Speed Training
OCR Level 1 certificate for IT users - Word processing, Spreadsheets, Database
First College
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