Elaine de Franca Cavalcante

Experienced professional with a strong background in hospitality and facilities management, demonstrating expertise in customer service, food handling, and quality assurance. Proven ability to manage reservations, oversee inventory, and ensure compliance with health and hygiene regulations. Skilled in payment processing, travel coordination, and deadline management, with a commitment to excellence and a willingness to learn. Holds a National Food Handlers certification and possesses extensive knowledge of food ingredients. Career goals include leveraging diverse experience to contribute to operational efficiency and guest satisfaction in dynamic environments. Results-driven professional with a strong background in hospitality and facilities management. Achieved service time and quality targets through effective management of customer interactions and problem-solving. Focused on enhancing guest satisfaction and operational compliance.

• Created and developed critical policies to consistently exceed quality and production targets.
• Reduced employee turnover by % by creating and implementing no-cost incentive program.
• Developed and instituted employee training and retention initiative that reduced employee turnover% within
• Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of

ESOL